ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 7410 Plus Voice Terminal Users Guide

							AT&T
DEFINITY
®Communications System
Generic 1 and generic 3
and System 75
7410 Plus Voice Terminal Users Guide 
						

							NOTICE
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responsibility for any errors. Changes or corrections to the information contained in
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Issue 1, May 1992
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Prepared by
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All Rights Reserved
Printed in USA 
						

							Contents
Your 7410 Plus Voice Terminal1
What the Features Do3
How to Use the Features5
Special Instructions5
Conventions6
Troubleshooting6
Quick Reference Lists6
Abbreviated Dialing (AD)7
Automatic Callback9
Bridging10
Call Coverage10
Call Forwarding All Calls11
Call Park11
Call Pickup12
Conference12
Drop13
Hold14
Intercom (Automatic/Dial)14
Last Number Dialed15
Leave Word Calling (LWC)15
Message
16
Priority Calling16
Select Ring (and Ringer Volume)17
Self-Test
17
Send All Calls18
Speaker (and Speaker Volume)18
Transfer19
Voice Message Retrieval20
Tones and Their Meanings21
Ringing Tones21
Handset Tones21
Troubleshooting22
System 75 Version Notes23
Key Words to Know24
Quick Reference Lists
i 
						

							Your 7410 Plus Voice Terminal
The 7410 Plus voice terminal is designed so that you can conveniently use the many
features of the DEFINITY® Communications System Generic 1 and System 75.
Familiarize yourself with your voice terminal, shown in Figure 1 below and explained
on the following page.
HandsetCall appearance/
feature buttons
Speakerphone/
headset adapter jack
(on back of voice
terminal)
Line jack
(on back of voice
terminal)
Select button
Transfer button
Hold button Message light
Conference/Ring
button
Drop/Test
button
Dial pad
Volume control
button Speaker button
Handset jack
(on back of voice
terminal)
Figure 1. 7410 Plus Voice Terminal
Starting at the top of Figure 1 and continuing clockwise:
HandsetFor placing and answering calls (also known as the
receiver). In most cases, you must lift the handset
(go off-hook) before you can use a feature.
Call appearances/Usually 3 of these 10 buttons are devoted to handling
feature buttonsincoming and outgoing calls (call appearances) and are
labeled with an extension number; the remainder access
features (feature buttons) and are labeled with a feature
name. Each of these buttons has a red in-use light to tell
that this is the line you are using or that this is the line
you will get when you lift your handset. The green
status light next to each call appearance and feature
button tells you the line or feature is being used.
Speakerphone/headsetThis jack is used for connecting an external
adapter jackspeakerphone or a headset adapter to your voice
(on back of voice terminal)terminal. This jack is labeled     .
1 
						

							Line jack
(on back of voice terminal)
Select button
Transfer button
Hold button
Dial pad
Volume control
button
Handset jack
(on back of voice terminal)
Speaker buttonThis jack is used for connecting a line cord to your voice
terminal. This jack is labeled “LINE.”
When used with [ 
Conference/Ring ] you can select a personalized
ring from 8 ringing patterns. When used with [ 
Drop/Test ]
you can test the lights and ringer on your voice terminal.
For transferring a call to another voice terminal.
For putting a call on hold.
The standard 12-button pad for dialing phone numbers
and accessing features. The letters, “Q” and “Z,” have
been added to the appropriate dial pad keys for directory
access, and the “5” button on your dial pad has raised
bars for visually-impaired users.
For adjusting the volume of the loudspeaker associated
with the speaker when you are using this feature and a
call is in progress, or for adjusting the volume of the tone
ringer when you are not using the speaker.
This jack is for connecting a handset to your voice
terminal. The jack is labeled      .
For accessing the Speaker feature. This feature can be
used for listening only. If you want to speak to the other
party, you must lift the handset.
Drop/Test button
Conference/Ring
button
Message lightFor disconnecting from a call or dropping the last party
added to a conference call. When used with [ 
Select ] ,
you can test the lights and ringer on your voice terminal.
For setting up conference calls. When used with
[ 
Select ] , you can select a personalized ring for your
voice terminal.
A red light that goes on steadily when a message has
been left for you.
2 
						

							What the Features Do
Here are brief descriptions of 21 features, including what each one does and how you
might want to use it. You will have the Conference, Drop, Hold, Message, Select
Ring, Self-Test, Speaker, and Transfer features. In addition, you may have many of
the other features listed here; your System Manager can advise you.
Abbreviated Dialing (AD)  Allows you to store selected phone numbers for quick
and easy dialing. Each number can be a complete or partial phone number, an
extension number, or a trunk or feature code. Abbreviated Dialing offers 4 possible
types of lists—personal, group, system, and enhanced— and you can have a total of
3 out of the 4 lists. Numbers on a personal list are programmable by you; numbers on
all other lists are programmable only by the System Manager. Use as a timesaver for
dialing frequently called, lengthy, or emergency numbers.
Automatic Callback  Sends you a special 3-burst ring indicating that a previously
busy or unanswered extension is now available. Use to avoid constant redialing when
you wish to speak to someone who is frequently busy on the phone or in and out of
the office. Note: Can be used only for extensions, not outside numbers.
Bridging  permits you to answer or join in calls to someone elses extension by
pressing a bridged appearance button on your voice terminal. This button can be any
call appearance button labeled with another user’s primary extension number, as
assigned to you by your System Manager. Use to assist in handling calls for a
designated co-worker.
Call Coverage  Provides automatic redirection of certain calls to your voice terminal
for answering. (Your System Manager determines which calls will be sent to you.)
Use to answer calls for other extensions for whom you provide coverage.
Note: If you have Go to Cover, you (the calling party) can send internal calls
directly to coverage any time during the call attempt (the person you call must be in a
call coverage group).
Call Forwarding All Calls  Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away from
your voice terminal and you want your calls to be forwarded to a phone number of
your choice.
Call Park  Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call Pickup  Lets you answer a call at your voice terminal for another extension
in your pickup group. Use when you wish to handle a call for a group member who
is absent or otherwise unable to answer. Note: You can only use this feature if
you and the called party have been assigned to the same pickup group by your
System Manager.
Conference  AllowS you to add parties to a call, so that you can conduct up to a
6-way conversation. (If you wish to conference more than 6 parties, call your
attendant for assistance.) Use to set up time-saving conferences, or to spontaneously
include a party important to a discussion.
3 
						

							Drop  Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you are using the handset and want to continue using it
for another action after ending a call.
Hold  Puts a call on hold until you can return to it. While a call is on hold, you
can place another call, activate another feature, answer a waiting call, or leave your
voice terminal to perform another task. Use when you have a call that you dont
wish to drop, but which you have to interrupt briefly to do something else.
Intercom (Automatic/Dial)  Gives you quick access to specified extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single feature
button. With Dial Intercom, you can call any member of a predetermined group of
users by pressing a feature button and then dialing the group member’s 2- or 3-digit
code. Use to rapidly dial frequently called numbers.
Last Number Dialed  Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in redialing a busy or unanswered
number.
Leave Word Calling  Leaves a message for another extension to call you back. The
called party will be able to dial message service (e.g., attendant, AUDIX, covering
user, etc.) to retrieve a short, standard message, which gives your name and extension,
the date and time you called, and the number of times you called. Use any time you
wish to have someone call you back; it will help cut down on repeated call attempts.
Message  Your Message light goes on when a caller has left a message. You can
then follow your System Manager’s local message retrieval procedures to get your
message.
Priority Calling  Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have
important or timely information for someone.
Select Ring  Allows you to select your own personalized ring from among 8 available
patterns. Use to distinguish your ring from that of other nearby voice terminals.
Self-Test  Activates the lights and ringer of your voice terminal. Use when you
want to test their operation.
Send All Calls  Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk for awhile, or when you do not wish to be
interrupted by phone calls.
Speaker  Allows you to place calls or access other voice features without lifting the
handset. However, in order to speak to the other party, you must use the handset
(the speaker must be off). Use with feature activities that require listening only, such
as on-hook dialing, monitoring calls on which you have been put on hold, or
retrieving messages.
Transfer  Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else.
Note: Calls from an outside number to your voice terminal can be transferred only to
an extension, not to another outside number.
Voice Message Retrieval  Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.
4 
						

							How to Use the Features
The procedures that follow give short, step-by-step instructions for using each of the
features. For your convenience, features are listed alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions below. Your System Manager can supply the information
required.
lTo the right of each feature name is a box. For each feature that you have,
mark a [ 
4 ] in the blank box as a reminder. (Conference, Drop, Hold,
Message, Select Ring, Self-Test, Speaker, and Transfer are already marked
for you.)
lYou can activate or cancel most of the voice features by dialing 2- or 3-digit
codes (if they are not already assigned to a button). In the blanks provided
within the procedures, write in the feature code numbers.
As you operate the features on your voice terminal, keep in mind the following
general rules.
lFollow carefully all the steps listed in the procedure for the particular feature
you are using.
l
l
lTo use a voice feature, you must have the handset off-hook unless you are
instructed to remain on-hook in the procedures. (You can leave your handset
on-hook and use the Speaker feature for those activities that require listening
only, such as on-hook dialing, monitoring calls on hold, or retrieving messages.)
If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial tone,
and begin again at Step 1.
System 75 is available in more than one version. Some features, such as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
Priority Calling operate slightly differently with Version 1, and possibly
Version 2, than they do with later versions. If you are using Version 1 or 2 of
the System 75 software, you should check the section titled Troubleshooting
later in this guide before you use you use any of these 4 features.
5 
						

							Conventions
The following conventions are used in the procedures:
Gray TypeProcedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
[ xxxxx ]This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red in-use light and a green status light and
is labeled with an extension number (shown as xxxxx).
[ 
Feature ] andEach of these boxes represents a button that has a feature
assigned to it. The button is labeled with the feature
[ 
Feature xxxxx ]name, sometimes followed by an extension number or a
person’s name (shown as xxxxx).
[handset tone]The tone that appears in brackets after a step indicates
what you should hear from your handset after successfully
performing that step.
For a list of tones and their meanings, see the section titled Tones and Their
Meanings. For a list of glossary terms, see the section titled Key Words to Know.
Troubleshooting
Later in this guide you will find a short section on troubleshooting. Use the
procedures listed here for problems that you may have in using your voice terminal.
Quick Reference Lists
At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellaneous extensions. Once you have completed the lists, remove the page from
the booklet (tear along the perforation), and keep the lists near your voice terminal.
6 
						

							Abbreviated Dialing (AD)
To program/reprogram1
an AD button
Note: AD buttons must
first be assigned by your
System Manager.
2
3
4
5On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program
Note: Each AD button will hold one complete phone
number or feature code.
Pick up handset[dial tone]
Press [ 
Program ] (if this button has been assigned to
your voice terminal)
or Dial Program code
[dial tone]
Press [
 AD xxxxx ] to be programmed[dial tone]
Dial outside number, extension, or feature code you
want to program (up to 24 digits)
Note: If you are programming an outside number, be
sure to include a trunk code, if applicable.
6
Press [ 
# ] (on the dial pad)
[confirmation tone], [dial tone]
Number is stored
l
l
Repeat Steps 4-6 to program additional buttons
7Hang up or press [ 
Drop/Test ] to end programming
To place an AD call
1Press selected [ 
AD xxxxx ]
[ringback tone]
lCall is dialed (silently)
7