ATT CL4940 User Manual

							
46

Appendix

Display screen messages
Screen messages
Assigned to speed 
dial #X
A number is assigned to the speed dial location.
All calls deletedAll the entries stored in the call history have been deleted.
Announcement 
reset
The announcement has been reset.
Caller ID log 
empty
There are no caller ID history entries.
DeletedA directory entry, caller ID log entry or speed dial number is deleted. 
Outgoing announcement is reset and deleted.
Directory empty
Add contact?
There are no directory entries.
Directory is fullThe directory is full. You cannot save any new entries unless you delete some current entries.
Incoming callThere is an incoming call.
Line in useThe telephone is recording a message.
Another telephone is in use on the same line. 
Memo recordedA memo has been recorded.
No AC POWERThere is no AC POWER. Check the power adapter connection to the telephone and the electrical wall outlet.
No lineThere is no telephone line connection. 
Redail emptyThere are no entries in the redial memory. 
SavedAn entry is saved to the directory or speed dial memory. 
Saved to 
directory
A number is saved to the directory.
XX Missed callsThere are new calls in the caller ID history.
XX new messagesThere are new messages in the answering system. 
						

							
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Appendix

Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. 
For Customer Service, visit our website at www.telephones.att.com or 
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the telephone line cord securely and firmly into the 
telephone and the telephone wall jack.
Reset the telephone. Unplug the electrical power. Wait for approximately 
15 seconds, then plug it back in. Allow up to one minute for the telephone 
to reset.
I cannot get a dial tone.
Try all the suggestions above.
If the previous suggestions do not work, disconnect the telephone from the 
telephone jack and connect to a different phone. If there is no dial tone 
on that phone either, the problem is in your wiring or telephone service. 
Contact your telephone service provider.
Your line cord may be defective. Try installing a new line cord.
I cannot dial out.
Try all the suggestions above.
Make sure you have a dial tone before dialing.
Eliminate any background noise. Noise from a television, radio or other 
appliance may cause the phone to not dial out properly. If you cannot 
eliminate the background noise, first try muting the telephone before 
dialing, or dialing from another room with less background noise.
If other phones in your home are having the same problem, contact your 
telephone service provider (charges may apply).
I hear other calls while using my phone.
Disconnect the telephone from the telephone jack, and plug in a different 
telephone. If you still hear other calls, call your telephone service provider.
System announces, “Time and day not set.”
•  You need to set the system clock ( page 10
).
I get noise or static when I use the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber 
line) through your telephone line, you must install a DSL filter between 
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Appendix

Troubleshooting
the telephone line cord and the telephone wall jack (page 4). The filter 
prevents noise and caller ID problems as a result of DSL interference. 
Please contact your DSL service provider for more information about  
DSL filters.
Do not install this phone near a microwave oven or on the same electrical 
outlet. You may experience decreased performance while the microwave 
oven is operating.
If you plug your phone in with a modem or a surge protector, plug the 
phone (or modem/surge protector) into a different location. If this does not 
solve the problem, relocate your phone or modem farther apart from one 
another, or use a different surge protector.
If other phones in your home are having the same problem, contact your 
telephone service provider (charges may apply).
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from 
your telephone service provider for this feature to work on your phone.
The call may not be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID 
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber 
line) through your telephone line, you must install a DSL filter between 
the telephone line cord and the telephone wall jack (page 4). The filter 
prevents noise and caller ID problems resulting from DSL interference. 
Please contact your DSL service provider for more information about  
DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your 
telephone service provider. Caller ID features works only if both you and 
the caller are in areas offering caller ID service, and if both telephone 
service providers use compatible equipment.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the system 
disconnects the call after the recordings exceed the maximum recording time 
(page  39). 
If the caller pauses for longer than three seconds, the system stops 
recording and disconnects the call.
If the system’s memory becomes full during a message, the system stops 
recording and disconnects the call.
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Appendix

Troubleshooting
If the caller’s voice is very soft, the system may stop recording and 
disconnect the call.
Difficulty hearing messages.
Press pVOLUME or /EQUALIZER to increase the telephone speaker volume.
System does not answer after the correct number of rings.
• 
Make sure that the answering system is on. ANS ON  light on the 
telephone should be on.
•  If toll saver is activated, the number of rings changes to two or four when 
you have new messages stored ( page 36).
•  If the memory is full or the system is off, the system will answer after 
 
10 rings.
In some cases, the answering system is affected by the ringing system used 
by your telephone service provider.
If there is a fax machine connected to the same telephone line, try 
disconnecting the fax machine. If that solves the problem, consult your  
fax machine documentation for information on compatibility with answering 
systems.
System does not respond to remote commands.
• Make sure to enter your remote access code correctly ( page 37
).
•  Make sure you are calling from a touch-tone phone. When you dial a 
number, you should hear tones. If you hear clicks, the phone is not a  
touch-tone telephone and cannot activate the answering system.
•  The answering system may not detect the remote access code while your 
announcement is playing. Try waiting until the announcement is over before 
entering the code.
•  There may be interference on the phone line you are using. Press dialing 
keys firmly.
System does not record messages.
• Make sure the answering system is on. 
ANS ON  light on the telephone 
should be on.
•  Make sure the memory of the answering system is not full.
If there is a fax machine connected to the same telephone line, try 
disconnecting the fax machine. If that solves the problem, consult your fax 
machine documentation for information on compatibility with answering 
systems.
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Appendix

Troubleshooting
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal 
tone of voice, about nine inches from the telephone.
•  Make sure there is no background noise (TV, music, etc.) while recording.
I subscribe to a nontraditional telephone service that uses my computer to 
establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional 
telephone service. 
Make sure to plug your USB telephone adapter into a dedicated USB 
port on your computer. Do not plug it into a multiple port USB hub (USB 
splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have 
enough power. Try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your  
nontraditional telephone service provider. Contact your service  
provider for more information.
Common cure for electronic equipment.
If the telephone does not seem to be responding normally, do the following 
(in the order listed):
Disconnect the power to the telephone.
Wait a few minutes.
Connect power to the telephone.
Wait for the telephone to reestablish its connection. Allow up to one 
minute for this to take place.
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Appendix

Maintenance
Taking care of your telephone
Your corded telephone contains sophisticated electronic parts, so you must 
treat it with care.
Avoid rough treatment. 
Place the handset down gently. 
Save the original packing materials to protect your telephone if you ever 
need to ship it.
Avoid water
The telephone can be damaged if it gets wet. Do not use the handset in 
the rain, or handle it with wet hands. Do not install the telephone base 
near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic 
equipment. For your own safety, take caution when using electric 
appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for 
many years. Clean it only with a soft cloth slightly dampened with water or 
mild soap.
Do not use excess water or cleaning solvents of any kind.
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Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords. 
						

							
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Appendix

Important safety information
 This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Safety information
Read and understand all instructions in the user’s manual. Observe all markings on the product.
Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.
Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.
If this product does not operate normally, read Troubleshooting in this user’s manual on pages 47-50. If you cannot solve the problem, or if the product is damaged, refer to Limited warranty on pages 56-57. Do not open this product except as may be directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.
If this product has a three-prong (grounding) plug or a polarized plug with one wide prong, it might not fit in outlets that are not polarized. Do not defeat the purpose of these plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician.
 CAUTION: Use only the power adapter provided with this product. To obtain a replacement, 
visit our website at www.telephones.att.com or call 1 (800) 222-3111. In 
Canada, dial 1 (866) 288-4268.
Especially about corded telephones
Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off, or if the electrical power is interrupted.
Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
SAVE THESE INSTRUCTIONS
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Appendix

FCC and ACTA information
If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the following information.
Product identifier and REN information
The label on the back or bottom of this equipment contains, among other things, an identifier indicating product approval and the Ringer Equivalence Number (REN). This information must be provided to your telephone service provider upon request. For equipment approved prior to July 23, 2001, the product identifier is preceded by the phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after that date, the product identifier is preceded by “US” and a colon (:), and the REN is encoded in the product identifier without a decimal point as the sixth and seventh characters following the colon. For example, the product identifier US:AAAEQ03T123XYZ indicates the REN would be 0.3.
The REN is used to determine how many devices you can connect to your telephone line and still have them ring when you are called. In most, but not all areas, the sum of all RENS should be five (5.0) or less. You might want to contact your telephone service provider for more information.
Connection and use with the nationwide telephone network
The plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular wall jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines, see installation instructions in the user’s manual. This equipment may not be used with coin telephone lines or with party lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or qualified installer.
Repair instructions
If this equipment is malfunctioning, it must be unplugged from the modular wall jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the limited warranty.
Rights of the telephone service provider
If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.
Hearing aid compatibility
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
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Appendix

Programming/testing of emergency numbers
If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind:
We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work.
This feature is provided only as a convenience, and the manufacturer assumes no responsibility for customer reliance upon the memory feature.
Testing the emergency telephone numbers you have stored is not recommended. However, if you do make a call to an emergency number:
You must remain on the line and briefly explain the reason for the call before hanging up.
Programming/testing of emergency numbers should be performed during off-peak hours, such as in the early morning or late evening, when the emergency services tend to be less busy.
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Appendix

Part 15 of FCC rules
Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in Part 15 of the FCC rules.
These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
If this product causes interference to radio, VCR or television reception when it is in use, you might correct the interference with any one or all of these measures:
Where it can be done safely, reorient the receiving radio, VCR or television antenna.
To the extent possible, relocate the radio, VCR, television or other receiver with respect to the telephone equipment.
If this telephone product runs on AC power, plug your product into an AC outlet that’s not on the same circuit as one used by your radio, VCR or television.
Consult a dealer or an experienced radio/TV technician for help.
Modifications to this product, not expressly approved by the manufacturer, could void the user’s authority to operate the equipment.
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