Apple xserve early 2009 User Manual

Xserve (Early 2009) Symptom Charts — Input/Output Devices 61 2010-06-28
Input/Output Devices
Rear USB Port Does Not Recognize Known Devices
Quick Check
SymptomQuick Check
Rear USB Port Does Not 
Recognize Known Devices
• USB devices not recognized on 
the rear USB port.
1. If the Xserve is locked, unlock it.
2.  Check the for latest software updates for Apple 
and especially third party devices.
3. Use System Profiler to verify the System 
recognizes each of the USB buses in the USB 
device tree.
4....

Xserve (Early 2009) Symptom Charts — Input/Output Devices 62 2010-06-28
3. Reset SMC. Verify each of the 
USB buses are recognized, and 
a known good connected USB 
device is recognized?
YesIssue resolved. Issue maybe 
caused by another peripheral 
device.
NoReplace Logic Board.M15
Front USB Port Does Not Recognize Known Devices
Quick Check
SymptomQuick Check
Front USB Port Does Not Recognizing 
Known Devices
• USB devices not recognized on the 
front USB port.
1. If the Xserve is locked, unlock it.
2....

Xserve (Early 2009) Symptom Charts — Input/Output Devices 63 2010-06-28
3. Reset SMC. Verify each of the 
USB buses are recognized, and 
a known good connected USB 
device is recognized?
YesIssue resolved. Issue maybe 
caused by another peripheral 
device.
NoGo to step 4.
4.  Reseat the Front Panel Board 
cable. 
YesIssue resolved.
NoReplace Front Panel Board.M15
N08
FireWire Port Does Not Recognize Known Devices
Quick Check
SymptomQuick Check
FireWire Port Does Not 
Recognize Known Devices
• FireWire...

Xserve (Early 2009) Symptom Charts — Input/Output Devices 64 2010-06-28
2. Verify the FireWire ports are 
free from contaminants and 
debris.
YesGo to step 3
NoRemove contaminants and 
debris. Replace affected 
modules if necessary. Defects 
caused by contaminants or 
debris are not covered by 
Apple warranty. Go to step 3.
3. Reset SMC. Verify each of the 
FireWire busses are recognized, 
and a known good connected 
Firewire device is recognized?
YesIssue resolved. Issue maybe 
caused by another...

Xserve (Early 2009) Symptom Charts — Input/Output Devices 65 2010-06-28
Deep Dive
CheckResultActionCode
1. Does the expansion card meet 
the requirements for the slot 
in which it is being used?
YesGo to step 2.
NoRefer to product specifications 
of Xserve then recommend 
the card be replaced with the 
proper specification type of 
model.
2.  Reset SMC.YesIssue resolved.
NoGo to step 3.
3. Reseat the expansion card.YesIssue resolved.
NoGo to step 4.
4.  Reseat the PCI riser card into 
the logic board,...

Xserve (Early 2009) Symptom Charts — Input/Output Devices 66 2010-06-28
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify whether existing symptom code applies to the 
issue reported by the user. If not, document reported 
symptoms and send feedback to smfeedback@apple.
com stating that suitable symptom code could not 
be found.  

Xserve (Early 2009) Symptom Charts — Communications 67 2010-06-28
Communications
Ethernet Port/Device Issues
Quick Check
SymptomQuick Check
Network Issues
• Server cannot be seen on 
network
• Slow network performance 
1. Open the Network system preference pane and 
select the built-in Ethernet option. 
2.  If only one Ethernet port is in use, verify that it 
is the right hand (1) port. If it is not, move the 
Ethernet cable to the right hand (1) port. This is 
the primary (en0) port.
3. Boot the Xserve...

Xserve (Early 2009) Symptom Charts — Communications 68 2010-06-28
2. Visually inspect Ethernet 
connector to ensure all pins 
will make physical contact with 
CAT5 or better network cable. 
YesEthernet interface contacts 
are good. Go to step 3. 
NoPins are damaged or bent flat, 
replace logic board. 
M10
3. Isolate OS by booting from 
original install media. Verify 
network link status active 
by using Network Utility on 
install DVD and looking for link 
LED adjacent to connected 
Ethernet port.   If...

Xserve (Early 2009) Symptom Charts — Communications 69 2010-06-28
6. Verify Ethernet performance 
and reliability by starting up 
from a known-good OS install, 
and downloading a large file 
from a web site or file server.
YesIf there is performance or 
connectivity issue isolated 
solely to the system under 
test, the problem may be the 
network environment. No 
repair is necessary. 
NoIf there are connection 
dropouts or poor 
performance not seen on 
a known-good test system, 
replace the logic board....

Xserve (Early 2009) Symptom Charts — Video 70 2010-06-28
Video
Video Distortion
Quick Check
SymptomQuick Check
Video is distorted
• Bad/Dim color
• Lines or artifacts
• Distortion/garbled video
1. Refer to the adjustments section of the owner’s 
manual for the external display. Adjust display as 
necessary. 
2.  Reseat the Mini DisplayPort adapter and cable 
connections.
3. Inspect the Mini DisplayPort adapter pins and 
replace the adapter if necessary.
4.  Reset PRAM/NVRAM. (You must unlock the Xserve...