Apple macbook pro 15 inch mid 2009 User Manual

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 101 2010-12-15
2. Reset SMC and verify if Apple 
Internal Keyboard/Trackpad is 
now seen in the USB devices 
list of Apple System Profiler.
YesGo to step 3.
NoReplace logic board.M15
3. Disconnect and verify that 
keyboard flex cable is in good 
condition (no delamination or 
torn cable end, no missing or 
cracked tracks).
YesGo to step 4.
NoGo to the “Built-In Trackpad 
Does not Work” symptom 
table.
4.  Reseat cable and check that...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 102 2010-12-15
Deep Dive
CheckResultActionCode
1. Can you see the Apple 
Internal Keyboard/Trackpad 
continuously listed under USB 
in Apple System Profiler?
YesTrackpad communicating to 
system. Go to step 5.
NoGo to step 2
2.  Does the trackpad look 
damaged?
YesTest with known good 
trackpad. Go to step 6.
NoGo to step 3.
3. Reseat the trackpad flex cable 
on the logic board.  Does the 
trackpad work now?
YesLoose cable.  Issue...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 103 2010-12-15
Apple Remote Inoperable
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Apple Remote Inoperable
• Remote is not recognized.
1. The computer is on and awake.
2.  Check with known-good remote on user’s 
computer and the user’s remote on known-good 
computer
3. Remote is used within 30 feet of the computer 
and unobstructed line-of-sight to the IR window.
4.  Clean the IR window.
5. Open...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 104 2010-12-15
4. Does the Apple Remote now 
work?
YesIssue resolved.
NoReplace the HD SATA/IR/Sleep 
LED cable. Go to step 5.
5. Does the Apple Remote now 
work?
YesIssue resolved.K99
NoReplace logic board.M15
Built-in Speaker Has No Audio
Unlikely cause: LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Speaker Has No Audio
Can’t hear any audio from within 
the machine.
1. Make sure all software updates have been...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 105 2010-12-15
3. Verify that you now get audio 
through internal speakers .
YesIssue resolved.
NoReplace logic board.M09
4.  Disconnect known-good 
headphones or speakers. 
Verify that you now get audio 
through  internal speakers.
YesIssue resolved.
NoReplace affected speaker(s).X08
Distorted Sound from Internal Speaker
Unlikely cause: LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Distorted Sound from Internal...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 106 2010-12-15
2. Use the Sound Output system 
preference to test the left 
and right speakers. If lower 
bass notes are distorted, right 
speaker/subwoofer may be 
defective. Are all speakers free 
of distortion, sounding clear 
and loud?.
YesIssue resolved.
NoAdjust volume to test full 
range of volume settings. Go 
to step 3.
3. Is affected speaker cable 
properly inserted and free 
from damage?
YesGo to step 4.
NoReseat speaker...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 107 2010-12-15
SD (Secure Digital) Memory Card Will Not Insert Into Slot
Unlikely cause: LCD, logic board, hard drive
Quick Check
SymptomQuick Check
SD Memory Card will not insert 
into SD Slot
SD Memory Card does not fully 
seat into the slot
Slot door does not open 
completely
1. The SD memory card must be a 32 mm by 24 mm 
by 2.1 mm. You can also use thinner cards, such as 
MultiMediaCards (MMC).
2.  Clear any obstruction in the...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 108 2010-12-15
SD (Secure Digital) Memory Card Not Recognized By System
Unlikely cause: LCD, logic, optical drive, hard drive
Quick Check
SymptomQuick Check
SD Memory Card is not 
recognized by the system.
Card does not show up on the 
desktop or in System Profiler
1. Check correct drivers are installed for the 
customer’s SD card type. Standard SD memory 
cards are supported by OS Software, but other 
may require specific driver...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 109 2010-12-15
3. Unlock the customer SD Card 
and verify that it can be read 
and written on system.
YesSystem is functional.
NoCheck that a known-good SD 
Memory card can read and 
write correctly on system. 
If yes, redirect customer to 
SD card vendor for faulty/
unsupported card. If no, 
replace logic board for 
damaged SD card slot. 
M17
FireWire Port Not Recognizing Known Devices
Unlikely cause: LCD, logic, optical drive, hard...

MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 110 2010-12-15
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify whether existing symptom code applies 
to  the issue reported by the customer. If not, 
document reported symptom and send feedback to 
smfeedback@apple stating that a suitable symptom 
code could not be found.