Apple mac pro early 2009 User Manual
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Mac Pro (Early 2009) Symptom Charts — No Video 51 2010-09-27 6. Boot from known good and compatible Mac OS X. Verify video quality observed is OK. YesVideo quality observed is OK. Problem isolated to software. Clean install the customer hard drive with known good compatible Mac OS X, i.e. use the media supplied with the computer. NoMove the video card into PCIe slot #2 to determine if backplane board PCIe slot #1 is defective. Retest. If video quality OK in PCIe slot #2, replace backplane board. If still poor quality in PCIe slot #2, replace video card. M04 7. For testing, 8-core computers require only one processor installed in socket A. For 8-core and quad-core computers, reseat processor in socket A. Verify video observed. YesGo to step 2. NoGo to step 8. 8. If 8-core computer, swap removed processor with processor currently in socket A and retest. Verify video is observed. YesReplace defective processor.M03 NoReplace processor board.M03
Mac Pro (Early 2009) Symptom Charts — Power, but No Boot 52 2010-09-27 Power, but No Boot Unlikely cause: Enclosure, processor board, processors, front panel board, fans, power supply Quick Check SymptomsQuick Check Power, but No Boot • Power, fans, hard drive spin, startup chime • Power LED is on, Caps Lock LED illuminates when pressed • Video observed (if no video, go to No Video) • No boot 1. Reseat all DIMMs. Refer to Memory Diagnostic LEDs. 2. Reset SMC. 3. Reset RTC. 4. Reset PRAM 5. After power ON, verify front panel power/sleep LED illuminated, and not flashing any error sequences indicating a memory failure. 6. Attempt to startup from original install media, or known good boot device with compatible Mac OS X. 7. Verify internal hard drive available, smart status, check structure and privileges using Disk utility. Deep Dive CheckResultActionCode 1. Reset SMC. Verify the computer boots from the internal hard drive YesCorrupt SMC State preventing successful power ON and startup. NoGo to step 2 2. Remove the customer DIMMs and install a single known good compatible DIMM in socket #1. Start up the computer with Option key pressed using a known good keyboard. Verify the Startup Manager appears. YesComputer boots to Finder with known good DIMM. Add another known good DIMM in socket #2 and retest. If succeeds starting, isolate and replace affected customer DIMMs. Ensure the DIMMs installed correctly following the recommended DIMM arrangement (see Memory Configuration) or crashing problems will arise. X02 NoGo to step 3
Mac Pro (Early 2009) Symptom Charts — Noise/Hum/Vibration 53 2010-09-27 3. Disconnect all internal optical and hard drives. Verify the flashing Folder? appears after approximately 30 seconds. YesComputer unable to boot with internal drives connected. Isolate drives Go to Hard Drive Not Recognized/Mounting and Optical Drive Not Recognized/Mounting. NoGo to Minimum Configuration Testing Noise/Hum/Vibration Unlikely cause: Power supply, memory, processors, processor board, backplane board, PCIe cards, AirPort card, Bluetooth card Quick Check SymptomsQuick Check Noise/Hum/Vibration • Buzzing • Rattling • Ticking • Squeaking 1. Ensure the computer enclosure is undamaged; all enclosure parts are in good condition not loose or excessively worn. No foreign objects inside. 2. Verify the computer is sitting on a sturdy flat surface. 3. Verify all the air intake/outflow fans and vents are not obstructed. 4. Various normal fan acceptable noises may be heard in a quiet location. 5. Various normal hard drive and optical drive operational acceptable noises may be heard in a quiet location. 6. Reset the SMC. Verify all applicable SMC, EFI and Software Updates have been applied. 7. Play sound sample at loud and soft volume levels to determine if noise is caused by the speaker or the amplifier circuit. For more information, go to Distorted Audio from Internal Speaker. 8. Some software processes running on the computer may cause the fans RPM to increase allowing the computer to remain within normal operating temperature range. Quitting computer intensive processes should allow the fans to slow after a brief period.
Mac Pro (Early 2009) Symptom Charts — Noise/Hum/Vibration 54 2010-09-27 Deep Dive CheckResultActionCode 1. Disconnect the speaker from backplane board. Power computer ON and verify noise disappears. YesAudio issue with speaker or amplifier. Go to Distorted Audio from Internal Speaker NoGo to step 2 2. Verify temperature sensors and fans are securely connected to their respective locations. See Sensor and Fan Location Overview YesGo to step 4 NoDisconnect/reconnect temperature sensors and Fans and retest. 3. Determine if noise issue sounds like computer fans are running abnormally fast. Note: Ensure the computer did not have the power button pressed when adding the AC power cord. YesReplace related temperature sensor or fan. P04 NoGo to step 4 4. Remove fan(s) and inspect blades for damage or obstructions. YesReplace affected fan(s)P04 NoGo to step 5 5. Remove related fan(s) and rotate blades. Verify that fan blades spin smoothly without interference from fan housing. YesGo to step 6 NoReplace affected fan(s)P04 6. Reinstall fan while carefully ensuring that there are no cables routed under or near fan assembly that might cause interference with the fan blades. After reassembling display, verify that the noise issue is resolved. YesNoise issue resolved NoReplace affected fan assembly. Retest
Mac Pro (Early 2009) Symptom Charts — Burnt Smell/Odor 55 2010-09-27 Burnt Smell/Odor Unlikely cause: Enclosure Quick Check SymptomsQuick Check Burnt Smell/Odor Computer emits an odor or smell of smoke. 1. Disconnect the power cord from the computer. 2. Identify the source of the odor. 3. Some odors may be present when operating normally. Refer to http://support.apple.com/kb/ TA22044?viewlocale=en_US 4. Some visual clues may include brown marks on PCB’s, and component damage i.e. transistors, IC’s, inductors, capacitors, resistors etc. 5. When certain components fail because of overheating the smell or odor clues may not be evident after the time of the incident. 6. Some components may not be easily accessible for visual identification of possible failure. Important: Components may emit a brief non- continuous smoke or odor when the failure occurs. This does not typically suggest a safety issue. However, a thorough inspection should be made. During inspection, if you feel there may a safety issue with the computer, please notify Apple through the appropriate escalation route. Deep Dive CheckResultActionCode 1. Verify source of the odor i.e. foreign contaminant such as fluid ingress, dust, hair, etc YesCleanup foreign contaminant, replace any affected modules. Foreign contaminants are not covered by Apple warranties P08 NoGo to step 2 2. Inspect PCB’s and components for indications of a thermal event YesReplace any affected modulesP08 NoGo to step 3
Mac Pro (Early 2009) Symptom Charts — Uncategorized Symptom 56 2010-09-27 3. Verify computer is functioning correctly YesSome odors may be present when operating normally. Refer to http:// support.apple.com/kb/ TA22044?viewlocale=en_US NoPlease refer to best related troubleshooting section. Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
Mac Pro (Early 2009) Symptom Charts — Ethernet Port/Device Issue 57 2010-09-27 Communications Follow the steps in the order indicated below. If an action resolves the issue, retest the computer to verify. If the issue persists after retesting, return to step 1. Ethernet Port/Device Issue Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front panel board, memory Quick Check SymptomQuick Check Ethernet Port/Device Issue • One or both Ethernet ports may not function • No Ethernet device present • Unable to access network resources • Ethernet device shows no connection • Ethernet device unable to get an IP address • Slow network performance 1. Check the network cable for damage, try a known good Ethernet cable – CAT5 or better recommended for 100Mbps+ connections. 2. Check both Ethernet ports on Mac and wall/ switch for dust, debris, damage or bent pins. 3. Ensure distance from networking infrastructure is less than 300 feet / 105 meters. 4. Verify both Ethernet ports, cable and network hardware with a known good computer. Isolate firewall, MAC address filtering or hardware access control devices. 5. Check system logs. Isolate OS by starting up from original install media (10.5.x) or compatible known good OS. Deep Dive CheckResultActionCode 1. Visually inspect Ethernet connector to ensure all pins will make physical contact with Cat5 network cable. YesEthernet interface contacts are good to go. Go to step 2. NoPins are damaged or bent flat, replace backplane board. M10
Mac Pro (Early 2009) Symptom Charts — Ethernet Port/Device Issue 58 2010-09-27 2. Isolate OS by booting from original install media. Verify Network Link status active by using Network Utility on install DVD. If the ethernet interface (en0 or en1) Link Status is inactive, recheck physical connect and link activity indicator on hub/switch. YesEthernet interface (en0 or en1) Link Status is active, go to step 3. NoIf connection is ok on known good computer, replace backplane board. M10 3. Verify if IP address is listed for the ethernet interface in System Preferences: Network. Connect computer to network with known good DHCP IP allocation, ensuring static DHCP maps or filtering is not preventing address allocation. Note: DHCP allocation may not be instantaneous depending on network. Retest. Yesgo to step 4 NoIf connection is OK on known good computer, replace backplane board. M10 4. Verify connection by using Network Utility to ping another connected computer on the same subnet. Ensure the target computer’s IP address is valid, on the same subnet and powered on. Ensure no MAC address filtering or hardware access control devices are present. Use a simple Hub/ Switch environment. YesGo to step 5 NoIf the symptoms do not change, replace the backplane board. M10 5. Verify ethernet performance and reliability by booting from a known good OS install, and downloading a large file from a web site or file server. YesIf there is no performance or connectivity issue isolated solely to the computer under test, the problem may be the network environment. No repair is necessary. NoIf there are connection dropouts or poor performance not seen on a known good test computer, replace the backplane board. M10
Mac Pro (Early 2009) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices 59 2010-09-27 AirPort/Bluetooth: Defective Wireless Devices Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front panel board Quick Check SymptomQuick Check AirPort or Bluetooth: Defective Wireless Devices • Unable to join networks or pair devices • Card not available or recognized • Intermittent device or connection dropouts 1. Open System Preferences and make sure AirPort or Bluetooth is turned on and (for AirPort) that a network is selected. 2. Check that base station is not using unsupported connection and encryption protocols. 3. Check for nearby interference sources such as microwave ovens or cordless phones (http:// support.apple.com/kb/HT1365) 4. Check the number of users trying to use AirPort in the area for possible network congestion. 5. Isolate OS by booting from original install media (10.5.x). Attempt to connect to base station (AirPort) or pair with wireless keyboard (Bluetooth). 6. Reset PRAM. Deep Dive CheckResultActionCode 1. Open System Profiler, check to see if AirPort or Bluetooth is recognized. Ensure software updates for AirPort/Bluetooth Software and Firmware have been applied. Yes(AirPort) Ensure MAC address filtering is not enabled on the Base Station (Bluetooth) Ensure target devices are set to discoverable. NoIf card is not detected or software updates do not resolve issue, go to step 2.
Mac Pro (Early 2009) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices 60 2010-09-27 2. Reseat the AirPort card and Bluetooth module on the backplane board. YesLoose backplane board connection. Verify operation of AirPort card by connecting to a wireless network and downloading a large file from a website or file server. N04 NoAirPort issue, go to 3, Bluetooth issues go to 5. 3. (AirPort) Verify the Antenna connections to the AirPort card are not reversed, loose, damaged or incorrectly attached to Bluetooth antenna. Reseat antenna connections. YesLoose connections or crossed antenna N04 NoIf the connectors are secure, antenna connections not reversed and shown no signs of damage or wear, go to step 4 4. (AirPort) Try a known good AirPort card compatible with product YesReplace AirPort cardN12 NoReplace backplane board.M11 5. (Bluetooth) Re-enable BT. Reseat the Antenna connection to the Bluetooth module. Verify the antenna connection is not loose, damaged or incorrectly attached to AirPort Antenna. YesLoose connection or crossed antenna N04 NoIf the connectors are secure, antenna connections not reversed and shown no signs of damage or wear, go to step 6. 6. (Bluetooth) Try a known good Bluetooth module compatible with product. YesReplace Bluetooth moduleN12 NoUse known good Bluetooth module. Go to step 7. 7. (Bluetooth) Try a known good Bluetooth antenna board. YesReplace Bluetooth antenna board. N14 NoReplace backplane board.M11