Apple mac pro early 2009 User Manual
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Apple Technician Guide Mac Pro (Early 2009) Updated: 2010-09-27
Apple Inc. © 2009 Apple Inc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries.
Mac Pro (Early 2009) Contents About This Guide Manual Updates 8 Feedback 10 Basics Overview 12 How to Identify Quad-Core and 8-Core Processor Configurations 13 Serial Number Location 14 Troubleshooting General Troubleshooting 16 Update System Software 16 Troubleshooting Theory 16 Emerging Issues 16 Hardware vs. Software 16 Mac Pro Firmware Updates 17 Memory Configuration 18 Memory Diagnostic LEDs 20 PCIe/Graphics Cards 22 Functional Overview 23 Block Diagram 25 Common Reset Procedures 26 Power-On Self Test: RAM and Processor Verification 28 Minimum Configuration Testing 29 Processor Diagnostic LEDs 33 Symptom Charts Overview 35 Startup and Power Issues 38 No Power/Dead Unit 38 Intermittent Shutdown 41 Memory Issues/Kernel Panic and Freezes 44 No Video 49 Power, but No Boot 52
Noise/Hum/Vibration 53 Burnt Smell/Odor 55 Uncategorized Symptom 56 Communications 57 Ethernet Port/Device Issue 57 AirPort/Bluetooth: Defective Wireless Devices 59 No/Poor Wireless Signal 61 Wireless Input Device Loses Connection 63 AirPort Card: Kernel Panic 65 Wireless Performance Issue / Slow Connection 66 Wireless Input Device Doesn’t Pair 68 Uncategorized Symptom 70 Mass Storage 71 Hard Drive Read/Write Issue 71 Hard Drive Not Recognized/Not Mounting 73 Hard Drive Noisy 75 Optical Drive Won’t Accept/Reject Media 76 Optical Drive Read/Write Data Error 78 Optical Drive Not Recognized/Not Mounting 80 Optical Drive Noisy 82 Optical Drive Not Performing to Specs 85 Uncategorized Symptom 86 Input/Output Devices 87 USB Port Does Not Recognize Known Devices 87 FireWire Port Does Not Recognize Known Good Devices 88 No Audio from Internal Speaker 90 Distorted Audio from Internal Speaker 91 Front Headphone Jack Has No Audio 93 Line-In Jack Has No Input 94 Line-In Jack Has Distorted Input 96 Rear Line-Out Jack Has No Audio 97 Optical Digital Audio In Has No Input 99 Optical Digital Audio Out Has No Output 101 Uncategorized Symptom 102 Mechanical Issues: Thermals and Enclosure 103 Computer Runs Slow with Fast/Failed Fans 103 Power Button Stuck 105 Internal Cables and Connectors Defective 107 Mechanical/Physical Damage 108 Uncategorized Symptom 108
Take Apart General Information 110 Orientation 110 Tools 110 Parts Requiring Enclosure Replacement 110 How to Identify Quad-Core and 8-Core Processor Configurations 110 Icon Legend 111 Note on Illustrations 111 Opening the Computer 112 Hard Drive 114 Removal 115 Reassembly 115 Formatting a New Drive 116 Optical Drive Carrier and Optical Drive 117 Removal 118 Reassembly 119 Processor Tray 120 Memory DIMMs 122 Memory Configuration 123 Removal 125 PCI Express/Graphics Card 126 Power Supply 133 AirPort Extreme Card 137 Bluetooth Card 139 Battery 141 Removal 142 Reassembly 142 PCIe Fan 143 Removal 144 Reassembly 144 Mac Pro RAID Card and Battery 145 Removal 146 Reassembly 147 Processor Cage 149 Processor Cage Fans,
Front and Rear 152 Speaker Assembly 154 Processor Heatsinks, 8 Core 156 Removal 157 Reassembly 158 Processor Heatsink, Quad Core 162 Removal 163 Reassembly 163 Processor, 8 Core 167 Removal 168 Reassembly 169 Processor, Quad Core 172 Removal 173 Reassembly 175 Processor Board, 8 Core 178 Processor Board, Quad Core 180 Processor Tray Support Plate 182 Front-Panel-Board-to-Backplane-Board Cable 184 Backplane Board 186 Front Panel Board 190 Power Button 192 Optical Drive Cable Harness 194 Bluetooth Antenna Board with Cable 196 Views Exploded View #1 201 Exploded View #2 202 External Views 203 Front View 203 Rear View #1 204 Screw Matrix 205
© 2009 Apple Inc. All rights reserved. Apple Technician Guide About This Guide Mac Pro (Early 2009)
Mac Pro (Early 2009) About This Guide — Manual Updates 8 2010-09-27 Manual Updates Update 27 September 2010 Troubleshooting Symptom Charts: Added reference and link for SYS_PWR solder-pad photo in “Minimum Configuration Testing” to SYS_PWR solder-pad icons in “No Power/Dead Unit” and ”Power Button Stuck” Deep Dives. Update 3 June 2010 Troubleshooting: • Added Bluetooth antenna board to Communications Symptom Charts Take Apart • Added Bluetooth antenna board procedure Update 4 December 2009 Basics: • Overview: Added 3.33 GHz to processor speed options Update 16 November 2009 Troubleshooting: • Revised Minimum Configuration Testing procedure • Added section on Processor Diagnostic LEDs Take Apart: • Backplane Board: Added disconnecting power supply cable from backplane board to “First Steps.” Update 6 August 2009 Troubleshooting: • Revised art for Minimum Configuration Testing Take Apart: • Bluetooth Card: Changed tool to jewleler’s #0 Phillips screwdriver
Mac Pro (Early 2009) About This Guide — Manual Updates 9 2010-09-27 Update 1 July 2009 Take Apart: • General Information: In Tools section, added Apple part number 922-7122 to long-handled, magnetized 3 mm flathead hex screwdriver • Backplane Board: Updated screws from 9 to 10 Apple Technician Guide Introduced 03 March 2009
Mac Pro (Early 2009) About This Guide — Feedback 10 2010-09-27 Feedback We want your feedback to help improve this and future Technician Guides! Please email any comments to: [email protected]