Apple IPhone IOS 61 User Guide

							A
  141
iPhone in Business
With support for secure access to corporate networks, directories, and Microsoft Exchange, 
iPhone is ready to go to work. For detailed information about using iPhone in business, go to 
www.apple.com/iphone/business.
Using configuration profiles
If you’re in an enterprise environment, you may be able to set up accounts and other items on 
iPhone by installing a configuration profile. Configuration profiles let your administrator set 
up your iPhone to use the information systems at your company, school, or organization. For 
example, a configuration profile might set up your iPhone to access the Microsoft Exchange 
servers at work, so iPhone can access your Exchange email, calendars, and contacts, and it may 
turn on Passcode Lock to help keep the information secure.
Your administrator may distribute configuration profiles by email, by putting them on a secure 
webpage, or by installing them directly on iPhone for you. Your administrator may have you 
install a profile that ties your iPhone to a mobile device management server, which allows your 
administrator to configure your settings remotely.
Install configuration profiles:  On iPhone, open the email message or download the 
configuration profiles from the website your administrator provides. When you open a 
configuration profile, installation begins.
Important:  You may be asked whether a configuration profile is trusted. If in doubt, ask your 
administrator before installing the configuration profile.
You can’t change the settings defined by a configuration profile. If you want to change settings, 
you must first remove the configuration profile, or install a new configuration profile with the 
new settings.
Remove a configuration profile:  Go to Settings > General > Profile, then select the configuration 
profile and tap Remove.
Removing a configuration profile deletes the settings and all other information installed by   
the profile. 
Setting up Microsoft Exchange accounts
Microsoft Exchange provides email, contact, tasks, and calendar information that you can 
automatically sync wirelessly to iPhone. You can set up an Exchange account directly on iPhone. 
Set up an Exchange account on iPhone:  Go to Settings > Mail, Contacts, Calendars. Tap Add 
Account, then tap Microsoft Exchange. Ask your service provider or administrator what settings 
you should use.
Appendix 
						

							 Appendix A    iPhone in Business 14 2
VPN access
VPN (virtual private network) provides secure access over the Internet to private networks, such 
as the network at your company or school. Use Network settings on iPhone to configure and 
turn on VPN. Ask your administrator what settings you should use.
VPN can also be set up automatically by a configuration profile. When VPN is set up by a 
configuration profile, iPhone may turn VPN on automatically whenever it’s needed. For more 
information, contact your administrator.
LDAP and CardDAV accounts
When you set up an LDAP account, you can view and search for contacts on your organization’s 
LDAP server. The server appears as a new group in Contacts. Because LDAP contacts aren’t 
downloaded to iPhone, you must have an Internet connection to view them. Check with your 
administrator for account settings and other requirements (such as VPN).
When you set up a CardDAV account, your account contacts are synced with iPhone over the air. 
You may also be able to search for contacts on your organization’s CardDAV server.
Set up an LDAP or CardDAV account:  Go to Settings > Mail, Contacts, Calendars, then tap Add 
Account. Tap Other. Ask your service provider or administrator what settings you should use. 
						

							B
  14 3
International Keyboards
Using international keyboards
International keyboards let you type text in many different languages, including Asian 
languages and languages written from right to left. For a list of supported keyboards, go to 
www.apple.com/iphone/specs.html.
Manage keyboards:  Go to Settings > General > International > Keyboards.
 •Add a keyboard:  Tap Add New Keyboard, then choose a keyboard from the list. Repeat to add 
more keyboards.
 •Remove a keyboard:  Tap Edit, tap  next to the keyboard you want to remove, then 
tap Delete.
 •Edit your keyboard list:  Tap Edit, then drag  next to a keyboard to a new place in the list.
To enter text in a different language, switch keyboards.
Switch keyboards while typing:  Touch and hold the Globe key  to show all your enabled 
keyboards. To choose a keyboard, slide your finger to the name of the keyboard, then release. The 
Globe key 
 appears only if you enable more than one keyboard.
You can also just tap . When you tap , the name of the newly activated keyboard appears 
briefly. Continue tapping to access other enabled keyboards.
Many keyboards provide letters, numbers, and symbols that aren’t visible on the keyboard.
Enter accented letters or other characters:  Touch and hold the related letter, number, or 
symbol, then slide to choose a variant. For example:
 •On a Thai keyboard:  Choose native numbers by touching and holding the related 
Arabic number.
 •On a Chinese, Japanese, or Arabic keyboard:  Suggested characters or candidates appear at the 
top of the keyboard. Tap a candidate to enter it, or flick left to see more candidates.
Use the extended candidate list:  Tap the up arrow at the right to view the full candidate list.
 •Scroll the list:  Flick up or down.
 •Return to the short list:  Tap the down arrow.
When using certain Chinese or Japanese keyboards, you can create a shortcut for word and input 
pairs. The shortcut is added to your personal dictionary. When you type a shortcut while using a 
supported keyboard, the paired word or input is substituted for the shortcut. 
Turn shortcuts on or off:  Go to Settings > General > Keyboard > Shortcuts. Shortcuts are 
available for:
 •Simplified Chinese:  Pinyin
 •Traditional Chinese:  Pinyin and Zhuyin
 •Japanese:  Romaji and 50 Key
Appendix 
						

							 Appendix B    International Keyboards 14 4
Special input methods
You can use keyboards to enter some languages in different ways. A few examples are Chinese 
Cangjie and Wubihua, Japanese Kana, and Facemarks. You can also use your finger or a stylus to 
write Chinese characters on the screen.
Build Chinese characters from the component Cangjie keys:  As you type, suggested 
characters appear. Tap a character to choose it, or continue typing up to five components to see 
more options.
Build Chinese Wubihua (stroke) characters:  Use the keypad to build Chinese characters using 
up to five strokes, in the correct writing sequence: horizontal, vertical, left falling, right falling, and 
hook. For example, the Chinese character 圈 (circle) should begin with the vertical stroke  丨.
 •As you type, suggested Chinese characters appear (the most commonly used characters 
appear first). Tap a character to choose it.
 •If you’re not sure of the correct stroke, enter an asterisk (*). To see more character options, type 
another stroke, or scroll through the character list.
 •Tap the match key (匹配) to show only characters that match exactly what you typed.
Write Chinese characters:  Write Chinese characters directly on the screen with your finger when 
Simplified or Traditional Chinese handwriting formats are turned on. As you write character 
strokes, iPhone recognizes them and shows matching characters in a list, with the closest match 
at the top. When you choose a character, its likely follow-on characters appear in the list as 
additional choices
Touchpad
Some complex characters, such as 鱲 (part of the name for the Hong Kong International 
Airport), �� (elevator), and 㗎 (particle used in Cantonese), can be typed by writing two or 
more component characters in sequence. Tap the character to replace the characters you typed. 
Roman characters are also recognized.
Type Japanese kana:  Use the Kana keypad to select syllables. For more syllable options, tap the 
arrow key and select another syllable or word from the window.
Type Japanese romaji:  Use the Romaji keyboard to type syllables. Alternative choices appear 
along the top of the keyboard, tap one to type it. For more syllable options, tap the arrow key 
and select another syllable or word from the window.
Type facemarks or emoticons:  Use the Japanese Kana keyboard and tap the ^_^ key. Or you 
can:
 •Use the Japanese Romaji keyboard (QWERTY-Japanese layout):  Tap the Number key , then tap 
the ^_^ key.
Upvdiqbe  
						

							 Appendix B    International Keyboards 14 5
 •Use the Chinese (Simplified or Traditional) Pinyin or ( Traditional) Zhuyin keyboard:  Tap the 
Symbols key 
, then tap the ^_^ key. 
						

							C
  14 6
Safety, Handling, & Support
Important safety information
WARNING:  Failure to follow these safety instructions could result in fire, electric shock, or other 
injuries, or damage to iPhone or other property. Read all the safety information below before 
using iPhone.
Handling  Handle iPhone with care. It is made of metal, glass, and plastic and has sensitive 
electronic components inside. iPhone can be damaged if dropped, burned, punctured, or 
crushed, or if it comes in contact with liquid. Don’t use a damaged iPhone, such as one with 
a cracked screen, as it may cause injury. If you’re concerned about scratching, consider using 
a case.
Repairing  Don’t open iPhone and don’t attempt to repair iPhone by yourself. Disassembling 
iPhone may cause injury to you or damage to iPhone. If iPhone is damaged, malfunctions, or 
comes in contact with liquid, contact Apple or an Apple Authorized Service Provider. You can find 
more information about getting service at www.apple.com/support/iphone/service/faq .
Battery  Don’t attempt to replace the iPhone battery yourself—you may damage the battery, 
which could cause overheating and injury. The lithium-ion battery in iPhone should be replaced 
only by Apple or an Apple Authorized Service Provider, and must be recycled or disposed of 
separately from household waste. Don’t incinerate the battery. For information about battery 
recycling and replacement, go to www.apple.com/batteries .
Distraction  Using iPhone in some circumstances can distract you and may cause a dangerous 
situation. Observe rules that prohibit or restrict the use of mobile phones or headphones (for 
example, avoid texting while driving a car or using headphones while riding a bicycle).
Navigation  Maps, directions, Flyover, and location-based apps depend on data services. 
These data services are subject to change and may not be available in all areas, resulting in 
maps, directions, Flyover, or location-based information that may be unavailable, inaccurate, or 
incomplete. Compare the information provided on iPhone to your surroundings, and defer to 
posted signs to resolve any discrepancies. Some Maps features require Location Services. See 
Privacy
 on page 14 0 . Use common sense when navigating.
Appendix 
						

							 Appendix C    Safety, Handling, & Support 14 7
Charging  Charge iPhone with the included USB cable and power adapter or other third-party 
“Made for iPhone” cables and power adapters that are compatible with USB 2.0 or power 
adapters compliant with one or more of the following standards EN 301489-34, IEC 62684, 
YD/T 1591-2009, CNS 15285, ITU L.1000, or another applicable mobile phone power adapter 
interoperability standard. An iPhone Micro USB Adapter (available separately in some areas) or 
other adapter may be needed to connect iPhone to some compatible power adapters. Using 
damaged cables or chargers, or charging when moisture is present, can cause electric shock. 
When you use the Apple USB Power Adapter to charge iPhone, make sure that the AC plug or 
AC power cord is fully inserted into the adapter before you plug it into a power outlet. Power 
adapters may become warm during normal use, and prolonged contact may cause injury. Always 
allow adequate ventilation around power adapters when using them.
Note:  Only micro USB power adapters in certain regions that comply with applicable 
mobile phone power adapter interoperability standards are compatible. Please contact the 
power adapter manufacturer to find out if your micro USB power adapter complies with 
these standards.
Hearing loss  Listening to sound at high volumes may damage your hearing. Background noise, 
as well as continued exposure to high volume levels, can make sounds seem quieter than they 
actually are. Turn on the audio and check the volume before inserting anything in your ear. For 
more information about hearing loss, see www.apple.com/sound . For information about how to 
set a maximum volume limit on iPhone, see Music settings
 on page 63 .
WARNING:  To preven t possible hearing damage, do not listen at high volume levels for 
long periods.
Apple headsets  The headsets sold with iPhone 4S or later in China (identifiable by dark 
insulating rings on the plug) are designed to comply with Chinese standards and are compatible 
with iPhone 4S or later, iPad 2 or later, and iPod touch 5th generation. Use only compatible 
headsets with your device.
Radio signals  iPhone uses radio signals to connect to wireless networks. For information about 
the amount of power used to transmit these signals, and about steps you can take to minimize 
exposure, see Settings > General > About > Legal > RF Exposure.
Radio frequency interference  Observe signs and notices that prohibit or restrict the use 
of mobile phones (for example, in healthcare facilities or blasting areas). Although iPhone is 
designed, tested, and manufactured to comply with regulations governing radio frequency 
emissions, such emissions from iPhone can negatively affect the operation of other electronic 
equipment, causing them to malfunction. Turn off iPhone or use Airplane Mode to turn off the 
iPhone wireless transmitters when use is prohibited, such as while traveling in aircraft, or when 
asked to do so by authorities.
Medical devices  iPhone contains radios that emit electromagnetic fields. These electromagnetic 
fields may interfere with pacemakers or other medical devices. If you wear a pacemaker, maintain 
at least 6 inches (approximately 15 cm) of separation between your pacemaker and iPhone. If 
you suspect iPhone is interfering with your pacemaker or any other medical device, stop using 
iPhone and consult your physician for information specific to your medical device. iPhone has 
magnets near the bottom, and the included headphones also have magnets in the earbuds, 
which may interfere with pacemakers, defibrillators or other medical devices. Maintain at least 6 
inches (approximately 15 cm) of separation between your pacemaker or defibrillator and iPhone 
or the earbuds. 
						

							 Appendix C    Safety, Handling, & Support 14 8
Medical conditions  If you have any other medical condition that you believe could be affected 
by iPhone (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician 
prior to using iPhone. 
Explosive atmospheres  Do not charge or use iPhone in any area with a potentially explosive 
atmosphere, such as at a fueling area, or in areas where the air contains chemicals or particles 
(such as grain, dust, or metal powders). Obey all signs and instructions.
Repetitive motion  When you perform repetitive activities such as typing or playing games 
on iPhone, you may experience occasional discomfort in your hands, arms, wrists, shoulders, 
neck, or other parts of your body. If you experience discomfort, stop using iPhone and consult 
a physician.
High-consequence activities  This device is not intended for use where the failure of the device 
could lead to death, personal injury, or severe environmental damage.
Choking hazard  Some iPhone accessories may present a choking hazard to small children. Keep 
these accessories away from small children.
Important handling information
Cleaning  Clean iPhone immediately if it comes in contact with anything that may cause stains—
such as dirt, ink, makeup, or lotions. To clean:
 •Disconnect all cables and turn iPhone off (press and hold the Sleep/Wake button, then slide 
the onscreen slider).
 •Use a soft, lint-free cloth.
 •Avoid getting moisture in openings.
 •Don’t use cleaning products or compressed air.
The front or back cover of iPhone may be made of glass with a fingerprint-resistant oleophobic 
(oil repellant) coating. This coating wears over time with normal usage. Cleaning products and 
abrasive materials will further diminish the coating, and may scratch the glass. Abrasive media 
may also scratch iPhone.
Using connectors, ports, and buttons  Never force a connector into a port or apply excessive 
pressure to a button, because this may cause damage that is not covered under the warranty. If 
the connector and port don’t join with reasonable ease, they probably don’t match. Check for 
obstructions and make sure that the connector matches the port and that you have positioned 
the connector correctly in relation to the port.
Lightning  Discoloration of the Lightning plug after regular use is normal. Dirt, debris, and 
exposure to liquids may cause discoloration. To remove the discoloration or if the cable becomes 
warm during use or won’t charge or sync your iPhone, disconnect the Lightning cable from your 
computer or power adapter and clean it with a soft, dry, lint-free cloth. Do not use liquids or 
cleaning products when cleaning the Lightning connector.
Operating temperature  iPhone is designed to work in ambient temperatures between 32° and 
95° F (0° and 35° C) and stored in temperatures between -4° and 113° F (-20° and 45° C). iPhone 
can be damaged and battery life shortened if stored or operated outside of these temperature 
ranges. Avoid exposing iPhone to dramatic changes in temperature or humidity. When you’re 
using iPhone or charging the battery, it is normal for iPhone to get warm. 
						

							 Appendix C    Safety, Handling, & Support 14 9
If the interior temperature of iPhone exceeds normal operating temperatures (for example, in a 
hot car or in direct sunlight for extended periods of time), you may experience the following as it 
attempts to regulate its temperature:
 •iPhone stops charging.
 •The screen dims.
 •A temperature warning screen appears.
 •Some apps may close.
Important:  You may not be able to use iPhone while the temperature warning screen is 
displayed. If iPhone can’t regulate its internal temperature, it goes into deep sleep mode until 
it cools. Move iPhone to a cooler location out of direct sunlight and wait a few minutes before 
trying to use iPhone again.
For more information, go to support.apple.com/kb/HT2101 .
iPhone Support site
Comprehensive support information is available online at www.apple.com/support/iphone . 
To contact Apple for personalized support (not available in all areas), see 
www.apple.com/support/contact.
Restarting or resetting iPhone
If something isn’t working right, try restarting iPhone, forcing an app to close, or resetting iPhone.
Restart iPhone:  Hold down the Sleep/Wake button until the red slider appears. Slide your finger 
across the slider to turn off iPhone. To turn iPhone back on, hold down the Sleep/Wake button 
until the Apple logo appears.
Force an app to close:  Hold down the Sleep/Wake button for a few seconds until a red slider 
appears, then hold down the Home button 
 until the app closes.
You can also remove an app from the recents list to force it to close. See Opening and switching 
between apps
 on page 17 .
If you can’t turn off iPhone or if the problem continues, you may need to reset iPhone. A reset 
should be done only if turning iPhone off and on doesn’t resolve the problem.
Reset iPhone:  Hold down the Sleep/Wake button and the Home button  at the same time for 
at least ten seconds, until the Apple logo appears.
“Wrong Passcode” or “iPhone is disabled” appears
If you forget your passcode or iPhone displays an alert that it is disabled, see “iOS: Wrong 
passcode results in red disabled screen” at support.apple.com/kb/HT1212.
“This accessory is not supported by iPhone” appears
The accessory you attached may not work with iPhone. Make sure the USB cable and connectors 
are free of debris, and refer to the documentation that came with the accessory. 
						

							 Appendix C    Safety, Handling, & Support 15 0
Can’t view email attachments
If iPhone can’t view email attachments, try the following:
 •View an attached file:  Tap the attachment to open it in Quick Look. You may need to wait while 
it downloads before viewing.
 •Save an attached photo or video:  Tap the attachment to open it in Quick Look. You may need to 
wait while it downloads before viewing.
Quick Look supports the following document types:
 •.doc, .docx—Microsoft Word
 •.htm, .html—webpage
 •.key—Keynote
 •.numbers—Numbers
 •.pages—Pages
 •.pdf—Preview, Adobe Acrobat
 •.ppt, .pptx—Microsoft PowerPoint
 •.rtf—Rich Text Format
 •.txt—text
 •.vcf—contact information
 •.xls, .xlsx—Microsoft Excel
For additional troubleshooting information, go to www.apple.com/support/iphone .
Backing up iPhone
You can use iCloud or iTunes to automatically back up iPhone. If you choose to back up using 
iCloud, you can’t also use iTunes to automatically back up to your computer, but you can use 
iTunes to manually back up to your computer. 
Backing up with iCloud 
iCloud backs up to iPhone daily over Wi-Fi, when it’s connected to a power source and is locked. 
The date and time of the last backup is listed at the bottom of the Storage & Backup screen. 
iCloud backs up your:
 •Purchased music, TV shows, apps, and books
 •Photos and videos in your Camera Roll
 •iPhone settings
 •App data
 •Home screen and app organization
 •Messages (iMessage, SMS, and MMS)
 •Ringtones
Note:  Purchased music is not backed up in all areas and TV shows are not available in all areas.
If you didn't enable iCloud backup when you first set up iPhone, you can turn it on in iCloud 
settings. 
Turn on iCloud backups:  Go to Settings > iCloud, then log in with your Apple ID and password, 
if required. Go to Storage & Backup, then turn on iCloud Backup.
Back up immediately:  Go to Settings > iCloud > Storage & Backup, then tap Back Up Now.