Apple IPhone IOS 51 User Guide

							Make a FaceTime call using  
Siri or Voice Control Press and hold the Home button until you hear the tone. With Siri 
(iPhone 
4S), you can also just hold iPhone to your ear while the screen is on. 
Say “FaceTime,” followed by the name of the person to call.
Block FaceTime calls Go to Settings > FaceTime and turn off FaceTime. You can also disable 
FaceTime in Restrictions. See “Restrictions
” on page 166.
Use your Apple ID or an email 
address for FaceTime Go to Settings > FaceTime, then tap “Use your Apple ID for FaceTime” or 
Add An Email. See “FaceTime
”
 on page 60.
Visual voicemail
Setting up voicemail
On iPhone, visual voicemail lets you see a list of your messages and choose which ones to listen to 
or delete, without having to listen to instructions or prior messages.
Note:   Visual voicemail may not be available in all areas, or may be an optional service. Contact 
your carrier for more information. If visual voicemail isn’t available, tap Voicemail and follow the 
voice prompts to retrieve your messages.
Number of missed calls and
unheard voicemail messages.
The first time you tap Voicemail, iPhone prompts you to create a voicemail password and record 
your voicemail greeting.
Change your greeting:  Tap Voicemail, tap Greeting, then tap Custom. Tap Record and say your 
greeting. When you finish, tap Stop.
To review, tap Play. To rerecord, tap Record again. Tap Save when you’re satisfied.
Use your carrier’s default greetingTap Voicemail, tap Greeting, then tap Default.
Set an alert sound for new 
voicemail Go to Settings > Sounds, then turn New Voicemail on. The alert sounds 
once for each new voicemail.
If the Ring/Silent switch is off, iPhone won’t sound alerts.
Change the voicemail password Go to Settings > Phone > Change Voicemail Password.
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Chapter 5    Phone 
						

							Checking voicemail
When you tap Phone, iPhone shows the number of missed calls and unheard voicemail messages.
Tap Voicemail to see a list of your messages.
Drag the playhead to skip 
to any point in a message.
UnheardmessagesPlay/Pause
Contact info
Scrubber bar
Speakerphone (Audio, 
when a Bluetooth device
is connected. Tap to 
choose audio output.)
Return the call.
Listen to a voicemail message:  Tap Voicemail, then tap a message.
If you’ve already heard the message, tap the message again to replay it. Use 
 and  to pause and 
resume playback.
Once you listen to a message, it’s saved until your carrier erases it.
Check voicemail from  
another phone Dial your own number or your carrier’s remote access number.
Deleting messages
Delete a message:
  Swipe or tap the message, then tap Delete.
Note:  In some areas, deleted visual voicemail messages may be permanently erased by your carrier.
Listen to a deleted messageTap Deleted Messages (at the end of the list), then tap the message.
Undelete a message Tap Deleted Messages (at the end of the list), then tap the message and  
tap Undelete.
Delete messages permanently Tap Deleted Messages (at the end of the list), then tap Clear All.
Contacts
From a contact’s Info screen, a quick tap lets you make a phone call, create an email message, find 
their location, and more. See “Searching contacts
” on page 12 4 .
62Chapter 5    Phone 
						

							Favorites
Favorites gives you quick access to your frequently used phone numbers.
Add a contact’s phone number to your favorites list:  Tap Contacts, then choose a contact. Tap 
“Add to Favorites.” Choose a phone number or email address (for FaceTime calls). On iPhone 4 or 
later, choose whether to save as a voice or FaceTime call.
To call a favorite, tap Favorites and choose a contact. If 
 appears next to a name, iPhone makes 
a FaceTime call.
Add a contact to favorites from  
the recents list Tap Recents and tap  next to the contact’s name, then tap “Add to 
Favorites.”
Delete a contact from your 
favorites Tap Favorites and tap Edit. Then tap 
 next to a contact or number and 
tap Remove.
Reorder your favorites list Tap Favorites and tap Edit. Then drag 
 next to a contact to a new place in 
the list.
Call forwarding, call waiting, and caller ID
Call forwarding
You can set iPhone to forward incoming phone calls to a another number.
Note:  FaceTime calls are not forwarded.
Turn on call forwarding (GSM):  Go to Settings > Phone > Call Forwarding and turn on Call 
Forwarding. On the “Forward to” screen, enter the number you’re forwarding calls to.
Turn on call forwarding (CDMA):  Enter *72, followed by the number you’re forwarding calls to, 
then tap Call.
To turn off call forwarding (CDMA), enter *73, then tap Call.
With GSM, the Call Forwarding icon (
) appears in the status bar when call forwarding is on. You 
must be in range of the cellular network when you set iPhone to forward calls, or calls won’t be 
forwarded.
Call waiting
Call waiting gives you the option to take an incoming call when you’re already on the phone.   
You can:
Ignore the incoming call
 Â
Put the current call on hold and answer the incoming one Â
End the current call and answer the incoming one Â
If you’re on a call and call waiting is turned off, incoming calls go directly to voicemail. See “ Second 
calls
”  on page 58 . 
Turn on call waiting (GSM):   Go to Settings > Phone > Call Waiting.
With CDMA, call waiting is on by default, but can be disabled for a single call.
Disable call waiting for a call (CDMA):  Enter *70, then dial the number.
63Chapter 5    Phone 
						

							Caller ID
Caller ID displays your name or phone number to the person you call—if the recipient’s 
equipment has that capability and you haven’t turned off or blocked the feature.
Note:  For FaceTime calls, your phone number is displayed even if caller ID is turned off or blocked.
Turn caller ID on or off (GSM):   Go to Settings > Phone > Show My Caller ID.
With CDMA, caller ID is on by default, but can be disabled for a single call.
Block caller ID for a call (CDMA):   Enter *67, then dial the number.
Ringtones, Ring/Silent switch, and vibrate
iPhone comes with ringtones that sound for incoming calls, Clock alarms, and the Clock timer. You 
can also purchase ringtones from songs in iTunes. Use the Ring/Silent switch to turn the ringer on 
or off, and Sound settings to set the vibrate options. By default, iPhone vibrates whether it’s in ring 
mode or silent mode.
Set the default ringtone:  Go to Settings > Sounds > Ringtone.
Turn the ringer on or off:  Flip the switch on the side of iPhone. See “Ring/Silent switch” on 
page 11 .
Important:   Clock alarms still sound even if you set the Ring/Silent switch to silent.
Set iPhone to vibrate:  Go to Settings > Sounds. Separate controls let you set vibrate for both ring 
mode and silent mode.
Assign a different ringtone  
for a contact In Contacts, choose a contact, tap edit, then tap Ringtone and choose  
a ringtone.
Purchase a ringtone from the 
iTunes Store See “Purchasing music, audiobooks, and tones
”
 on page 11 6 .
For more information, see “Sounds and the Ring/Silent switch” on page 161 .
International calls
Making international calls from your home area
For information about making international calls from your home area, including rates and other 
charges that may apply, contact your carrier or go to your carrier’s website.
Using iPhone abroad
When traveling abroad, you may be able to use iPhone to make calls, send and receive text 
messages, and use apps that access the Internet, depending on available networks.
Enable international roaming:  Contact your carrier for information about availability and fees.
Important:   Voice, text message, and data roaming charges may apply. To avoid charges for phone 
calls and data delivered via the cellular network (including visual voicemail) when roaming 
outside your carrier’s network, turn off Voice Roaming and Data Roaming.
If you have an iPhone 4S that’s been activated to work on a CDMA network, you may be able 
to roam on GSM networks if the phone has a SIM card installed. See “Installing the SIM card
”  on 
page 14 . When roaming on a GSM network, iPhone has access to GSM network features. Charges 
may apply. Contact your carrier for more information.
64Chapter 5    Phone 
						

							Turn off Voice Roaming on  
a CDMA network Go to Settings > General > Network.
Turning Voice Roaming off disables phones calls when you’re outside of 
your carrier’s network. 
Turn off Data Roaming Go to Settings > General > Network.
Turning Data Roaming off disables data transmission over the cellular 
network. Apps that depend on Internet access are disabled unless iPhone 
has access to the Internet via a Wi-Fi connection. Visual voicemail delivery is 
suspended when roaming unless your carrier does not charge for it.
Set iPhone to add the correct  
prefix when dialing from  
another country Go to Settings > Phone, then turn on International Assist (not available in 
all areas). This lets you use contacts and favorites to make U.S. calls, without 
having to add a prefix or country code.
Set the carrier to use Go to Settings > Carrier. This option is available only when you’re traveling 
outside your carrier’s network, and with carriers that have roaming 
agreements with your service provider. For more information, see 
“Carrier
” on page 161 .
Use GSM networks abroad with  
a CDMA-activated iPhone Go to Settings > Network > Roaming, then turn off International CDMA.
Get voicemail when visual 
voicemail isn’t available Dial your own number (with CDMA, dial your number followed by #), or 
touch and hold “1” on the numeric keypad.
Turn off cellular data Go to Settings > General > Network.
Turn off cellular services Go to Settings, tap Airplane Mode to turn it on, then tap Wi-Fi and turn 
Wi-Fi on.
Incoming phone calls are sent to voicemail. To make and receive calls again 
and get your voicemail messages, turn airplane mode off.
Setting options for Phone
In Settings, go to Phone to:
See the phone number for your iPhone
 Â
Turn call forwarding, call waiting, and caller ID on or off (GSM) Â
Turn TTY on or off Â
Change your voicemail password (GSM) Â
Turn international assist on or off—when calling from abroad, international assist lets you call  Â
contacts and favorites in the U.S. without having to add a prefix or country code (GSM)
Lock your SIM to require a PIN when you turn iPhone on (required by some carriers)
 Â
In Settings, go to FaceTime to:Turn FaceTime on or off
 Â
Use your Apple ID for FaceTime Â
Add an email address for FaceTime Â
To set ringtones, vibration options, and the sound for new voicemail, go to Settings > Sounds. See 
also “Sounds and the Ring/Silent switch
” on page 161 .
65Chapter 5    Phone 
						

							Mail
6
Mail works with iCloud, Microsoft Exchange, and many of the most popular mail systems—
including Yahoo!, Google, Hotmail, and AOL—as well as other industry-standard POP3 and IMAP 
mail systems. You can send and receive photos, videos, and graphics, and view PDFs and other 
attachments. You can also print messages, and attachments that open in Quick Look.
Checking and reading email
In Mail, the Mailboxes screen gives you quick access to all your inboxes and other mailboxes. 
When you open a mailbox, Mail retrieves and displays the most recent messages. You can set the 
number of messages retrieved in your Mail settings. See “Mail accounts and settings
” on page 69 .
Unread messages Number of  
messages in 
thread
Organize messages by threadGo to Settings > Mail, Contacts, Calendars, then turn Organize By Thread   
on or off.
If you organize messages by thread, related messages appear as a single 
entry in the mailbox. See “Mail accounts and settings
”  on page 69 .
Check for new messages Choose a mailbox, or tap 
 at any time.
Load additional messagesScroll to the bottom of the list of messages and tap Load More Messages.
Zoom in on part of a message Double-tap the area to zoom in on. Double-tap again to zoom out. Or pinch 
apart or together to zoom in or out.
Resize any column of text to fit  
the screen Double-tap the text.
See all the recipients of  
a message Tap Details. Tap a name or email address to see the recipient’s contact 
information, then tap a phone number or email address to contact  
the person.
66 
						

							Add an email recipient to your 
contacts listTap the message and, if necessary, tap Details to see the recipients.  
Then tap a name or email address and tap Create New Contact or “Add  
to Existing Contact.”
Flag or mark a message as unread Open the message and, if necessary, tap Details. Then tap Mark.
To mark multiple messages as unread, see “ Organizing mail
” on page 69 .
Open a meeting invitation Tap the invitation. See “Responding to invitations
” on page 86.
Working with multiple accounts
If you set up more than one account, the Accounts section of the Mailboxes screen lets you access 
your accounts. You can also tap All Inboxes to see all of your incoming messages in a single list. 
For information about setting up additional mail accounts, see “Mail accounts and settings
” on 
page 69 . 
When writing a new message, tap the From field to select the account from which to send   
the message.
Sending mail
You can send an email message to anyone who has an email address.
Compose a message:  Tap 
Add a recipient from ContactsType a name or email address in the To field, or tap .
Rearrange recipients To move a recipient from one field to another, such as from To to Cc, drag 
the recipient’s name to the new location.
Make text bold, italic,  
or underlined Tap the insertion point to display the selection buttons, then tap Select. 
Drag the points to select the text that you want to style. Tap 
, then tap 
B/I/U. Tap Bold, Italic, or Underline to apply the style.
Send a photo or video in  
an email message In Photos, choose a photo or video, tap 
, then tap Email Photo or Email 
Video. You can also copy and paste photos and videos.
To send multiple photos or videos, tap 
 while viewing thumbnails in an 
album. Tap to select the photos and videos, tap Share, then tap Email.
Save a draft of a message  
to complete later Tap Cancel, then tap Save. The message is saved in the Drafts mailbox. 
Touch and hold 
 to quickly access it.
Reply to a message
Tap , then tap Reply. Files or images attached to the initial message 
aren’t sent back. To include the attachments, forward the message instead 
of replying.
Quote a portion of the message 
you’re replying to or forwarding Touch and hold to select text. Drag the grab points to select the text you 
want to include in your reply, then tap 
.
To change the indentation of quoted text, touch and hold to select text, 
then tap 
. Tap Quote Level, then tap Increase or Decrease.
Forward a message
Open a message and tap , then tap Forward.
Share contact informationIn Contacts, choose a contact, tap Share Contact at the bottom of the   
Info screen.
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Chapter 6    Mail 
						

							Using links and detected data
iPhone detects web links, phone numbers, email addresses, dates, and other types of information 
that you can use to open a webpage, create a preaddressed email message, create or add 
information to a contact, or perform some other useful action. Detected data appears as blue 
underlined text. 
Tap the data to use its default action, or touch and hold to see other actions. For example, for an 
address, you can show its location in Maps or add it to Contacts.
Viewing attachments
iPhone displays image attachments in many commonly used formats (JPEG, GIF, and TIFF) inline 
with the text in email messages. iPhone can play many types of audio attachments, such as MP3, 
AAC, WAV, and AIFF. You can download and view files (such as PDF, webpage, text, Pages, Keynote, 
Numbers, and Microsoft Word, Excel, and PowerPoint documents) that are attached to messages 
you receive.
View an attached file:  Tap the attachment to open it in Quick Look. (You may need to wait while 
the file downloads before viewing it.)
Open an attached fileTouch and hold the attachment, then choose an app to open it. If none of 
your apps support the file and it isn’t one that Quick Look supports, you can 
see the name of the file but you can’t open it.
Save an attached photo or video Touch and hold the photo or video, then tap Save Image or Video. The item 
is saved to your Camera Roll album in the Photos app.
Quick Look supports the following document types:
.doc, .docxMicrosoft Word
.htm, .html webpage
.key Keynote
.numbers Numbers
.pages Pages
.pdf Preview, Adobe Acrobat
.ppt, .pptx Microsoft PowerPoint
.rtf Rich Text Format
.txt text
.vcf contact information
.xls, .xlsx Microsoft Excel
Printing messages and attachments
You can print email messages, and attachments that can be viewed in Quick Look. 
Print an email message:  Tap , then tap Print.
Print an inline imageTouch and hold the image, then tap Save Image. Then open Photos and 
print the image from your Camera Roll album.
Print an attachment Tap the attachment to view it in Quick Look, then tap 
 and tap Print.
For more information about printing and printer options, see “Printing” on page 28 .
68Chapter 6    Mail 
						

							Organizing mail
You can organize messages in any mailbox, folder, or search results window. You can delete or mark 
messages as read. You can also move messages from one mailbox or folder to another in the same 
account or between different accounts. You can add, delete, or rename mailboxes and folders.
Delete a message:  Open the message and tap .
You can also delete a message directly from the mailbox message list by swiping left or right over 
the message title, then tapping Delete.
Some mail accounts support archiving messages instead of deleting them. When you archive  
a message, it moves from your Inbox to All Mail. Turn archiving on or off in Settings > Mail, 
Contacts, Calendars.
Recover a messageDeleted messages are moved to the Trash mailbox. 
To change how long a message stays in Trash before being permanently 
deleted, go to Settings > Mail, Contacts, Calendars. Then tap Advanced. 
Delete or move multiple  
messages While viewing a list of messages, tap Edit, select the messages you want to 
delete, then tap Move or Delete.
Move a message to another 
mailbox or folder While viewing a message, tap 
, then choose a mailbox or folder.
Add a mailbox
Go to the mailboxes list, tap Edit, then tap New Mailbox.
Delete or rename a mailbox Go to the mailboxes list, tap Edit, then tap a mailbox. Enter a new name or 
location for the mailbox. Tap Delete Mailbox to delete it and all its contents.
Flag and mark multiple  
messages as read While viewing a list of messages, tap Edit, select the messages you want, 
then tap Mark. Choose either Flag or Mark as Read.
Searching mail
You can search the To, From, Subject and body text of email messages. Mail searches the 
downloaded messages in the current mailbox. For iCloud, Exchange, and some IMAP mail 
accounts, you can also search messages on the server.
Search email messages:  Open a mailbox, scroll to the top, and enter text in the Search field. Tap 
From, To, Subject, or All to choose which fields you want to search. If your mail account supports it, 
messages on the server are also searched.
Mail messages can also be included in searches from the Home screen. See “Searching
”  on page 29 .
Mail accounts and settings
Accounts
For Mail and mail accounts, go to Settings > Mail, Contacts, Calendars. You can set up:
Microsoft Exchange
 Â
iCloud Â
MobileMe Â
Google  Â
Yahoo!  Â
AOL  Â
Microsoft Hotmail Â
Other POP and IMAP mail systems Â
69Chapter 6    Mail 
						

							Settings may vary, based on the type of account you’re setting up. Your service provider or system 
administrator can provide the information you need to enter.
Change an account’s settings:  Go to Settings > Mail, Contacts, Calendars, choose an account, 
then make the changes you want.
Changes you make to an account’s settings on iPhone aren’t synced to your computer, so you   
can configure your accounts to work with iPhone without affecting the account settings on   
your computer.
Stop using an accountGo to Settings > Mail, Contacts, Calendars, choose an account, then turn an 
account service (such as Mail, Calendars, or Notes) off.
If an account service is off, iPhone doesn’t display or sync information with 
that account service until you turn it back on. This is a good way to stop 
receiving work email while on vacation, for example.
Store drafts, sent messages, and 
deleted messages on iPhone For IMAP accounts, you can change the location of the Draft, Sent, and 
Deleted mailboxes. Go to Settings > Mail, Contacts, Calendars, choose an 
account, then tap Advanced.
Set how long before messages are 
removed permanently from Mail Go to Settings > Mail, Contacts, Calendars, choose an account, then tap 
Advanced. Tap Remove, then choose a time: Never, or after one day, one 
week, or one month.
Adjust mail server settings Go to Settings > Mail, Contacts, Calendars, then choose an account.  
Ask your network administrator or Internet service provider for the   
correct settings.
Adjust SSL and password settings Go to Settings > Mail, Contacts, Calendars, choose an account, then tap 
Advanced. Ask your network administrator or Internet service provider for 
the correct settings.
Turn Archive Messages on or off Go to Settings > Mail, Contacts, Calendars, choose your account, then turn 
Archive Messages on or off. See “Organizing mail
” on page 69 .
Delete an account Go to Settings > Mail, Contacts, Calendars, choose an account, then scroll 
down and tap Delete Account.
All email and the contacts, calendar, and bookmark information synced 
with the account are removed from iPhone.
Send signed and encrypted 
messages Go to Settings > Mail, Contacts, Calendars, choose an account, then 
tap Advanced. Turn on S/MIME, then select certificates for signing and 
encrypting outgoing messages.
To install certificates, obtain a configuration profile from your system 
administrator, download the certificates from the issuer’s website using 
Safari, or receive them in Mail attachments.
Set Push settings Go to Settings > Mail, Contacts, Calendars > Fetch New Data. Push delivers 
new information when iPhone is connected to a Wi-Fi network. You might 
want to turn Push off to suspend delivery of email and other information, or 
to conserve battery life. When Push is off, use the Fetch New Data setting to 
determine how often data is requested. For optimal battery life, don’t fetch 
too often.
Set other options for Mail For settings that apply to all of your accounts, go to Settings > Mail, 
Contacts, Calendars. 
Mail settings
To change settings that apply to all of your accounts, go to Settings > Mail, Contacts, Calendars.
Change the tones played when mail is sent or received:  Go to Settings > Sounds. 
70Chapter 6    Mail