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Apple ibook g4 14 inch mid 2005 User Manual

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Page 191

 
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iBook G4 (14-inch Mid 2005) Troubleshooting  Symptom Charts
10. Replace modem.
Related article:
106592: Mac OS X: How to Use Modem AT Commands 
Cannot send fax
 
1. Check that Network connection in System Preferences is set to Internal Modem.
2. Refer to Knowledge Base article 25746: Mac OS X 10.3: Fax doesnt send. 
Cannot receive fax
 
Check that Receive faxes on this computer is selected in the Print & Fax area of System 
Preferences.
Related articles: 25731: Mac OS X 10.3: Receiving faxes...

Page 192

 iBook G4 (14-inch Mid 2005) Troubleshooting - 
 
7
 
 Symptom Charts 6. Reseat optical drive cable.
7. Verify the logic board connection by trying a known-good optical drive and disc.
8. Replace optical drive cable.
9. Replace optical drive. 
The optical drive does not eject CD or DVD disc
 
1. Verify disc is not in use by quitting any applications that may be using the disc.
2. Press and hold Media Eject key at top right corner of keyboard. If that does not work,  hold down Function (fn) key and Media...

Page 193

 
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iBook G4 (14-inch Mid 2005) Troubleshooting  Symptom Charts
11. If self-powered make sure that the power supply is connected and devices LED 
indicates that it is getting power.
12. Replace logic board. 
A USB device not recognized by computer
 
Note:  
 If you are trying to use a serial device with a USB/Serial adapter, check with the 
manufacturer of the adapter for compatibility.
1. Completely shut down, then press the power button to start the computer.
2. Try known-good Apple USB keyboard...

Page 194

 
iBook G4 (14-inch Mid 2005) Troubleshooting -   
9
 
 Symptom Charts 3. Use the Software Update control panel to verify that the latest audio update has been 
installed.
4. Press the F3 key (with the fn key pressed and not pressed) to verify that mute mode is  not enabled.
5. Press the F4 or F5 key (with the fn key pressed and not pressed) to check the volume  setting.
6. Verify no external speakers or headphones are plugged in.
7. Shutdown computer and restart.
8. Replace top case.
9. Replace logic...

Page 195

 
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iBook G4 (14-inch Mid 2005) Troubleshooting  Symptom Charts
Make sure you review the section AirPort Extreme/Bluetooth Card in the Take Apart 
chapter before continuing.
Remove AirPort Extreme/Bluetooth card.
11. Try known-good DC board.
12. Verify cable connections and check cables for damage.
13. Verify power button is connected properly to logic board, if power button is not  functioning correctly or damaged, replace the top case.
14. Replace logic board. 
At startup, a dialog box comes up...

Page 196

 
iBook G4 (14-inch Mid 2005) Troubleshooting -   
11
 
 Symptom Charts 6. Reset PRAM (Press the power button, then hold down the Option-Command-P-R 
keys until you hear the startup chime at least one additional time after the initial 
startup chime).
7. Connect an external display, and check for video on external display. • If video is fine on external display, troubleshoot LCD panel and verify \
cable connections to inverter and LCD.
• If video symptom is same on external display, replace logic...

Page 197

 
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iBook G4 (14-inch Mid 2005) Troubleshooting  Symptom Charts
3.
 
Important:  
 Check the number of subpixel anomalies with the following chart:
4. If the number of subpixel anomalies exceeds the acceptable number listed in the  chart, replace the LCD panel.
5. If the number of subpixel anomalies is acceptable, explain to the customer that the  pixel anomalies are within speci fications, and no repair is necessary.   
Important:  
  Do not release the specifications to customers. Instead, inform...

Page 198

 
iBook G4 (14-inch Mid 2005) Troubleshooting -   
13
 
 Symptom Charts 
Display shows ghosting (signal re flection) 
 
1. Verify that cables are correctly installed and  firmly seated. Check cables for damage.
2. Replace video adapter. 
Video (VGA adapter)
 
No video on an external device
 
1. Verify monitor that is used in testing is known-good and is supported by this computer.
2. Try known-good VGA adapter.
3. Replace logic board.
4. Replace VGA adapter cable.
5. Replace logic board.  
Display shows...

Page 199

 
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iBook G4 (14-inch Mid 2005) Troubleshooting  Symptom Charts 
The computer runs when plugged into a wall outlet but not on battery power
 
1. Reseat battery to verify battery is seated correctly with battery lock engaged.
2. Try known-good charged battery.
3. Reset the power manager by pressing the key combination Control-Option-Shift- power.   
Warning: Make sure you do not hold down the fn key when resetting the 
power manager.
Warning: Resetting the power manager means you will also need to...

Page 200

 
iBook G4 (14-inch Mid 2005) Troubleshooting -   
15  
 Symptom Charts 3. Reset the power manager by pressing the key combination Control-Option-Shift-
power.   
Warning: Make sure you do not hold down the fn key when resetting the 
power manager.
Warning: Resetting the power manager means you will also need to reset the 
date and time (using the Date & Time control panel).  
4. Reset PRAM (Press the power button, then hold down the Option-Command-P-R  keys until you hear the startup chime at least one...
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