Amcrest IP4M-1026E User Manual

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5.2.6.3 Online Users 
This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: 
 
Click Refresh to refresh this table. 
5. 3 Ala rm 
This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: 
 
The table on the right shows the alarm log and all of the alarm instances that have occurred. 
The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the 
checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered. Clicking the 
checkbox next to Play Custom Alarm will use a custom alarm sound for the alarm prompt. Click the Browse button 
to search for a custom alarm sound to use. 
5. 4 Logo ut 
Clicking the logout button will log out the user. 
   
						

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6. FAQs/Troubleshooting 
 
1. The camera does not boot up properly. 
Below are a few possible reasons why this may be occurring: 
 The power input is not correct voltage. 
 The power cable connection is not secured correctly. 
 The firmware was upgraded incorrectly. 
 
2. Camera often automatically shuts down or stops running.  
Below are a few possible reasons why this may be occurring: 
 The input voltage is too low or is not stable. 
 The insides of the camera have accumulated too much dust. 
 The temperature is either too hot or too cold. 
 The hardware is malfunctioning. 
 
3. Real-time video color is distorted. 
Below are a few possible reasons why this may be occurring: 
 The camera is not compatible with the monitor.  
 The camera color or brightness settings are not correctly configured.  
 
4. Local Recordings are not searchable.  
Below are a few possible reasons why this may be occurring: 
 The camera’s firmware is incompatible with the recorded video. 
 The recorded files have been overwritten.  
 The recording function has been disabled. 
 
 
5. Playback video is distorted.  
Below are a few possible reasons why this may be occurring: 
 The video quality setting is too low. 
 The camera software has a read error. Restart the camera to solve this problem. 
 The camera’s hardware is malfunctioning. 
 
   
						

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6. The timestamp is not displaying the correct time.  
Below are a few possible reasons why this may be occurring: 
 The time and date settings may not be configured correctly. 
 
7. Motion detection does not work. 
Below are a few possible reasons why this may be occurring: 
 The motion detection time period may be incorrectly configured. 
 Motion detection zone setup is not correctly configured. 
 Motion detection sensitivity is too low. 
 
8. Web Access isnt working.  
Below are a few possible reasons why this may be occurring: 
 Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows.  
 ActiveX controls have been disabled.  
 The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.  
 The camera is having network connection errors. 
 Web access may be setup incorrectly.  
 The username or password may be incorrect. 
 
9. Web Access live view is only displaying a static picture. Both live playback and recorded playback arent 
working. 
Below are a few possible reasons why this may be occurring: 
 The network speed is not sufficient to transfer video data via web access. 
 The client PC may have limited resources. 
 Multicast mode may be causing this issue.  
 A privacy mask or screensaver may be enabled. 
 The logged in user may not have sufficient rights to monitor real-time playback. 
 The camera’s local video output quality is not sufficient.  
 
   
						

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10. Network connection is not stable.  
Below are a few possible reasons why this may be occurring: 
 The network is not stable. 
 There may be an IP address conflict. 
 There may be a MAC address conflict. 
 The PC or camera network card may be defective.  
 
11. The alarm signal cannot been disarmed. 
Below are a few possible reasons why this may be occurring: 
 An alarm may be setup incorrectly. 
 An alarm output may have been manually opened. 
 There may be an error in the camera’s firmware. 
 
 
12. Alarms are not working. 
Below are a few possible reasons why this may be occurring: 
 The alarm is not setup correctly. 
 The alarm cable is not connected correctly. 
 The alarm input signal is not correctly configured. 
 There are two loops connected to one alarm device. 
 
13. The camera is not recording enough video.  
Below are a few possible reasons why this may be occurring: 
 The storage capacity is not enough. 
 The storage device is damaged.  
 
   
						

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14. Downloaded files cannot be played back. 
Below are a few possible reasons why this may be occurring: 
 The media player software on the PC may not be able to read the file format. 
 The PC may not have DirectX 8.1 or higher. 
 The PC may not have Windows XP or higher. 
 
15. I’ve locked myself out of my camera/I’ve forgotten my password. 
As a security precaution, the Amcrest camera will lock out any user who tries to log in with the wrong password 
after a handful of consecutive attempts. 
If you find that you accidentally locked yourself out, you can either wait 5 minutes to log back in, or alternatively 
you can simply unplug the power, wait 30 seconds, then plug the camera back in. 
As a last resort, you can also hard reset the camera by holding the reset LED button on the back until it turns 
red/orange. 
This will completely reset the camera to factory default settings. 
 
16. When I login via HTTPS, a dialogue says the certificate has expired or is not valid yet. 
Ensure the PC has the same time as the camera’s system time.  
 
17.  How do I change my video stream resolution? 
On the Amcrest View app, the live stream is set by default to Standard Resolution (not HD) to enable quick 
connection. To enable HD, tap the resolution icon [HD] then tap the HD icon on the right. 
On Desktop Access, the default resolution is set to HD. To change the live stream resolution on the desktop 
interface, click the Main Stream (higher quality) or Sub Stream (lower quality) buttons near the top right hand side. 
On Amcrest Cloud, find your camera in the camera list, click the pencil icon on the far right of that row, then select 
a resolution from the Quality dropdown box, then click Apply. 
On AmcrestView.com, click the S icon next to the name of the camera to change the stream to M (main 
stream). 
 
18. I mounted my camera upside down. How do I flip my camera’s video stream? 
The camera’s video stream can be flipped either through Desktop Access (see section 4.4) or through the Amcrest 
View app.   
						

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Desktop Access: Once youve logged into the camera, click the Setup tab near the top right, click the Camera menu 
on the left hand side, then click the Configuration menu item. On this screen, change the Flip dropdown box to 
180°, then change the Mirror radio button to ON. Changes should reflect in the preview window on the 
Configuration screen. Once you are satisfied, click Save to save your settings. 
Amcrest View App: Tap the Mirror/Flip Icon  to open the Mirror/Flip settings. Tap the mirror icon to flip 
the image horizontally, and tap the flip icon to flip the image upside down. 
 
19. How to I setup motion detection on my camera? 
To set up motion detection, you have to access the camera through desktop access (see section 4.4). Once youve 
logged into the camera, click the Setup tab near the top right, click the Event menu on the left hand side, then click 
the Video Detection menu item. On this screen, ensure that the Enable checkbox is checked, then setup the 
schedule, anti-dither setting, detection area, and then check the boxes of all the actions you want the camera to 
perform once motion is detected. For more information on Motion Detection, please see section 5.2.3.1 of this 
user manual. 
   
						

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Glossary of Terms 
 Abnormality – Any malfunction in terms of storage of data to the SD card. 
 Alarm Delay – The gap in time between alarm activation and Relay alarm activation. 
 Alternate Gateway – The node on the computer network that the network software uses when an IP address 
does not match any other routes in the routing table, and when the default gateway is not available. 
 Anti-Dither – This time value controls how long the alarm signal lasts. The values in this field can range from 5 
to 600 seconds. Based on motion detection, a buzzer can go off, a tour can begin, a snapshot can be taken, or 
the camera can begin recording. 
 DDNS – This stands for Dynamic Domain Name System. DDNS is a method of automatically updating a name 
server in the Domain Name System (DNS), often in real time, with the active DNS configuration of its 
configured hostnames, addresses or other information. 
 Default Gateway – The node on the computer network that the network software uses when an IP address 
does not match any other routes in the routing table. 
 DHCP – Dynamic Host Configuration Protocol is a network protocol that enables a server to automatically 
assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given 
network. 
 Fluency – Fluency described the lack of stuttering or excessive delay in a video stream. Fluency usually comes 
at the expense of video quality when a network is constrained. 
 IP Address – Internet Protocol Address is a unique numerical label assigned to each device connected to a 
computer network. The IP address allows communication between different devices on a network. 
 Main Stream – Main Stream is the main streaming protocol for the camera. Main stream uses more 
bandwidth and attempts to keep quality and fluency high. 
 NO/NC – Normally Open and Normally Closed are options for sensor type. These settings allow for different 
exposure types when capturing video and still images. 
 NTP – Network Time Protocol is a networking protocol for clock synchronization between computer systems 
over packet-switched, variable-latency data networks. 
 P2P – Peer-to-Peer is a decentralized communications model in which each party has the same capabilities 
and either party can initiate a communication session. 
 PPPoE – Point to Point Protocol over Ethernet is a network protocol for encapsulating Point to Point Protocol 
data packets inside Ethernet frames. 
 PTZ – Pan Tilt Zoom is a feature that allows a camera to remotely change its position. Amcrest POE Bullet 
Cameras do not have PTZ functionality. 
 QR Code – Quick Response code is a type of digital barcode that enables devices to share complex data strings 
quickly. 
 Record Delay – Record Delay specifies in seconds how long the delay between alarm activation and recording 
should be. 
 Relay Out – Relay Out triggers a connected alarm (connected to the alarm port on the back of the camera) 
when an alarm on the camera is triggered. 
 S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different 
Amcrest apps and services to provide different methods of access to the camera. 
 Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. 
The lower the sensitivity, the more movement is required to trigger an alarm. 
 SMTP – Simple Main Transfer Protocol is an Internet standard for electronic mail (e-mail) transmission. 
 Static IP – An IP address that does not change.  
						

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 Sub Stream – Sub Stream is an alternative streaming protocol for the camera. Sub stream uses less bandwidth 
and attempts to keep fluency high at the expense of quality. 
 Subnet Mask – a 32-bit number that masks an IP address, and divides the IP address into network address and 
host address. 
 TCP/IP – TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol 
that allows communication between internet connected devices, whether on a local network, or a on the 
Internet at large. 
 Threshold – Threshold is the level that the motion detection needs to reach in order to trigger an alarm. 
 UPnP – UPnP stands for Universal Plug and Play, and it is a protocol used to easily connect devices to the 
internet. 
 Video Tamper – Video Tamper refers to any major changes happening to the video feed such as it being 
blocked out, interfered with, or disconnected.   
						

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Appendix A: Toxic or Hazardous Materials or Elements 
 
Component 
Name 
Toxic or Hazardous Materials or Elements 
Pb Hg Cd Cr VI PBB PBDE 
Sheet 
Metal(Case) ○ ○ ○ ○ ○ ○ 
Plastic Parts 
（Panel） ○ ○ ○ ○ ○ ○ 
Circuit Board ○ ○ ○ ○ ○ ○ 
Fastener ○ ○ ○ ○ ○ ○ 
Wire and 
Cable/Ac 
Adapter 
○ ○ ○ ○ ○ ○ 
Packing 
Material ○ ○ ○ ○ ○ ○ 
Accessories ○ ○ ○ ○ ○ ○ 
 
O: Indicates that the concentration of the hazardous substance in all homogeneous materials in the parts is below 
the relevant threshold of the SJ/T11363-2006 standard. 
 
X: Indicates that the concentration of the hazardous substance of at least one of all homogeneous materials in the 
parts is above the relevant threshold of the SJ/T11363-2006 standard. During the environmental-friendly use 
period (EFUP) period, the toxic or hazardous substance or elements contained in products will not leak or mutate 
so that the use of these (substances or elements) will not result in any severe environmental pollution, any bodily 
injury or damage to any assets. The consumer is not authorized to process such kind of substances or elements, 
please return to the corresponding local authorities to process according to your local government statutes. 
  
						

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Note: 
 For a detailed operational introduction, please refer to our CD included in your package for the 
electronic version of the User Manual. 
 To view setup videos for many of the steps outlined in this guide, go to http://amcrest.com/videos 
 This quick start guide is for reference only. Slight differences may be found in the user interface. 
 All the designs and software here are subject to change without prior written notice. 
 All trademarks and registered trademarks mentioned are the properties of their respective owners. 
 
To contact Amcrest support, please do one of the following: 
 
 Visit http://amcrest.com/contacts and use the email form 
 Call Amcrest Support using one of the following numbers 
USA Toll Free: (888) 212-7538 
USA Direct: 713-893-8956 
Canada: 437-888-0177 
UK: 203-769-2757 
International Callers: +1-713-893-8956 
 Email Amcrest Customer Support [email protected] 
 
 
 
 
 
 
 
 
 
 
 
 
 
Copyright Amcrest© 2015