Amcrest IP2M-841 ProHD User Manual

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The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the 
checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered. Clicking the 
checkbox next to Play Custom Alarm will use a custom alarm sound for the alarm prompt. Click the Browse button 
to search for a custom alarm sound to use. 
5.6 Logout 
Clicking the logout button will log out the user. 
   
						

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6. FAQs/Troubleshooting 
 
1. The camera does not boot up properly. 
Below are a few possible reasons why this may be occurring: 
● The power input is not correct voltage. 
● The power cable connection is not secured correctly. 
● The firmware was upgraded incorrectly. 
 
2. Camera often automatically shuts down or stops running.  
Below are a few possible reasons why this may be occurring: 
● The input voltage is too low or is not stable. 
● The insides of the camera have accumulated too much dust. 
● The temperature is either too hot or too cold. 
● The hardware is malfunctioning. 
 
3. The system does not detect an SD Card. 
Below are a few possible reasons why this may be occurring: 
● The SD card is broken. 
● The SD card slot is malfunctioning. 
● The SD card has not been formatted properly. 
 
4. Real-time video color is distorted. 
Below are a few possible reasons why this may be occurring: 
● The camera is not compatible with the monitor.  
● The camera color or brightness settings are not correctly configured.  
 
5. Local Recordings are not searchable.  
Below are a few possible reasons why this may be occurring:  
						

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● The SD card is broken. 
● The SD card slot is malfunctioning. 
● The camera’s firmware is incompatible with the recorded video. 
● The recorded files have been overwritten.  
● The recording function has been disabled. 
6. Playback video is distorted.  
Below are a few possible reasons why this may be occurring: 
● The video quality setting is too low. 
● The camera software has a read error. Restart the camera to solve this problem. 
● The SD card is broken. 
● The SD card slot is malfunctioning. 
● The camera’s hardware is malfunctioning. 
 
7. There is no audio during real-time monitoring.  
Below are a few possible reasons why this may be occurring: 
● The camera’s microphone is damaged. 
● The speakers being used are not sufficiently powered. 
● The camera hardware is malfunctioning. 
 
8. There is no audio during recorded video playback. 
Below are a few possible reasons why this may be occurring: 
● Audio recording may not be enabled. 
● The camera’s microphone is damaged. 
 
9. The timestamp is not displaying the correct time.  
Below are a few possible reasons why this may be occurring: 
● The time and date settings may not be configured correctly. 
 
10. Motion detection does not work. 
Below are a few possible reasons why this may be occurring: 
● The motion detection time period may be incorrectly configured.  
						

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● Motion detection zone setup is not correctly configured. 
● Motion detection sensitivity is too low. 
 
 
 
 
 
11. Web Access isnt working.  
Below are a few possible reasons why this may be occurring: 
● Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows.  
● ActiveX controls have been disabled.  
● The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.  
● The camera is having network connection errors. 
● Web access may be setup incorrectly.  
● The username or password may be incorrect. 
 
12. Web Access live view is only displaying a static picture. Both live playback and recorded playback arent 
working. 
Below are a few possible reasons why this may be occurring: 
● The network speed is not sufficient to transfer video data via web access. 
● The client PC may have limited resources. 
● Multicast mode may be causing this issue.  
● A privacy mask or screensaver may be enabled. 
● The logged in user may not have sufficient rights to monitor real-time playback. 
● The camera’s local video output quality is not sufficient.  
 
13. Network connection is not stable.  
Below are a few possible reasons why this may be occurring: 
● The network is not stable. 
● There may be an IP address conflict. 
● There may be a MAC address conflict.  
						

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● The PC or camera network card may be defective.  
● The WiFi network the camera is picking up is too weak. 
 
14. The alarm signal cannot been disarmed. 
Below are a few possible reasons why this may be occurring: 
● An alarm may be setup incorrectly. 
● An alarm output may have been manually opened. 
● There may be an error in the camera’s firmware. 
 
   
						

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15. Alarms are not working. 
Below are a few possible reasons why this may be occurring: 
● The alarm is not setup correctly. 
● The alarm cable is not connected correctly. 
● The alarm input signal is not correctly configured. 
● There are two loops connected to one alarm device. 
 
16. The camera is not recording enough video.  
Below are a few possible reasons why this may be occurring: 
● The storage capacity is not enough. 
● The storage device is damaged.  
 
17. Downloaded files cannot be played back. 
Below are a few possible reasons why this may be occurring: 
● The media player software on the PC may not be able to read the file format. 
● The PC may not have DirectX 8.1 or higher. 
● The PC may not have Windows XP or higher. 
 
18. Forgot login information.  
Below are a few solutions: 
● Hold the reset button on the back of the camera to execute a factory reset. This will restore the device to its 
factory settings and will reset ALL of the camera’s settings. 
 
19. When I login via HTTPS, a dialogue says the certificate has expired or is not valid yet. 
Ensure the PC has the same time as the camera’s system time.  
   
						

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Glossary of Terms 
● Abnormality – Any malfunction in terms of storage of data to the SD card. 
● Alarm Delay – The gap in time between alarm activation and Relay alarm activation. 
● Alternate Gateway – The node on the computer network that the network software uses when an IP address 
does not match any other routes in the routing table, and when the default gateway is not available. 
● Anti-Dither – This time value controls how long the alarm signal lasts. The values in this field can range from 5 
to 600 seconds. Based on motion detection, a buzzer can go off, a tour can begin, PTZ can be activated, a 
snapshot can be taken, or the camera can begin recording. 
● DDNS – This stands for Dynamic Domain Name System. DDNS is a method of automatically updating a name 
server in the Domain Name System (DNS), often in real time, with the active DNS configuration of its 
configured hostnames, addresses or other information. 
● Default Gateway – The node on the computer network that the network software uses when an IP address 
does not match any other routes in the routing table. 
● DHCP – Dynamic Host Configuration Protocol is a network protocol that enables a server to automatically 
assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given 
network. 
● Fluency – Fluency described the lack of stuttering or excessive delay in a video stream. Fluency usually comes 
at the expense of video quality when a network is constrained. 
● IP Address – Internet Protocol Address is a unique numerical label assigned to each device connected to a 
computer network. The IP address allows communication between different devices on a network. 
● Main Stream – Main Stream is the main streaming protocol for the camera. Main stream uses more 
bandwidth and attempts to keep quality and fluency high. 
● NO/NC – Normally Open and Normally Closed are options for sensor type. These settings allow for different 
exposure types when capturing video and still images. 
● NTP – Network Time Protocol is a networking protocol for clock synchronization between computer systems 
over packet-switched, variable-latency data networks. 
● P2P – Peer-to-Peer is a decentralized communications model in which each party has the same capabilities 
and either party can initiate a communication session. 
● PPPoE – Point to Point Protocol over Ethernet is a network protocol for encapsulating Point to Point Protocol 
data packets inside Ethernet frames. 
● PTZ – Pan Tilt Zoom is a feature that allows a camera to remotely change its position. 
● QR Code – Quick Response code is a type of digital barcode that enables devices to share complex data strings 
quickly. 
● Record Delay – Record Delay specifies in seconds how long the delay between alarm activation and recording 
should be. 
● Relay Out – Relay Out triggers a connected alarm (connected to the alarm port on the back of the camera) 
when an alarm on the camera is triggered. 
● S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different 
Amcrest apps and services to provide different methods of access to the camera.  
						

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● Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. 
The lower the sensitivity, the more movement is required to trigger an alarm. 
● SMTP – Simple Main Transfer Protocol is an Internet standard for electronic mail (e-mail) transmission. 
● Static IP – An IP address that does not change. 
● Sub Stream – Sub Stream is an alternative streaming protocol for the camera. Sub stream uses less bandwidth 
and attempts to keep fluency high at the expense of quality. 
● Subnet Mask – a 32-bit number that masks an IP address, and divides the IP address into network address and 
host address. 
● TCP/IP – TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol 
that allows communication between internet connected devices, whether on a local network, or a on the 
Internet at large. 
● Threshold – Threshold is the level that the motion detection needs to reach in order to trigger an alarm. 
● UPnP – UPnP stands for Universal Plug and Play, and it is a protocol used to easily connect devices to the 
internet. 
Video Tamper – Video Tamper refers to any major changes happening to the video feed such as it being blocked 
out, interfered with, or disconnected.   
						

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●  
FCC Statement  
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation. 
2. The users manual or instruction manual for an intentional or unintentional radiator shall caution the user 
that changes or modifications not expressly approved by the party responsible for compliance could void the users 
authority to operate the equipment. In cases where the manual is provided only in a form other than paper, such 
as on a computer disk or over the Internet, the information required by this section may be included in the manual 
in that alternative form, provided the user can reasonably be expected to have the capability to access information 
in that form. 
3. (b) For a Class B digital device or peripheral, the instructions furnished the user shall include the following 
or similar statement, placed in a prominent location in the text of the manual: 
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference 
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference to radio communications. 
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does 
cause harmful interference to radio or television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interference by one or more of the following measures: 
-- Reorient or relocate the receiving antenna. 
-- Increase the separation between the equipment and receiver. 
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
-- Consult the dealer or an experienced radio/TV technician for help. 
4. RF exposure warning 
This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used 
for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must 
not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must 
be provide with antenna installation instructions and transmitter operating conditions for satisfying RF exposure 
compliance. 
 
 
 
 
  
						

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Appendix A: Toxic or Hazardous Materials or Elements 
 
Component 
Name 
Toxic or Hazardous Materials or Elements 
Pb Hg Cd Cr VI PBB PBDE 
Sheet 
Metal(Case) ○ ○ ○ ○ ○ ○ 
Plastic Parts 
（Panel） ○ ○ ○ ○ ○ ○ 
Circuit Board ○ ○ ○ ○ ○ ○ 
Fastener ○ ○ ○ ○ ○ ○ 
Wire and 
Cable/Ac 
Adapter 
○ ○ ○ ○ ○ ○ 
Packing 
Material ○ ○ ○ ○ ○ ○ 
Accessories ○ ○ ○ ○ ○ ○