Amanda Work Group Installation Manual

Chapter 16: Programming Examples 265
For single-digit responses, you can use a greeting as a menu. 
For multi-digit responses, you can use the R() command to convert the 
DTMF tones to an ASCII number.
For voice forms, you can use the Q() command to save the responses for up 
to 20 questions as a message.
Word your requests carefully using the following suggestions:
 Use consistent wording.
For example, use “Please” to indicate that a request is coming. 
 Make it clear what type of input is expected...

266 Installing [email protected]
 Repeat the current greeting when there is no response. If there is still 
no response, provide a message explaining what is happening and ei-
ther connect the call to an attendant or disconnect it.
 Play an error message, status message, or tone.
Status messages, such has “We are still processing your order” should 
play after the first two seconds and then every seven to ten seconds. 
For an error message, provide a retry greeting (and perhaps suggest a 
remedy)...

Chapter 16: Programming Examples 267
Using the Telephone Keypad
If the users enter their choices via the telephone keypad, follow these 
guidelines:
 Assign keys consistently. This is especially true for Delete and other 
destructive options.
For example, don’t use 3 for Delete on one menu and Save on another.
 Offer alternates to * and # keys because those keys might be dis-
abled.
 Use keys 1 and 2 for the most frequently selected options. Users ex-
pect to use the 1 and 2 keys most often.
 Avoid...

268 Installing [email protected]
Choosing Tokens
A number of commands from the Token Programming Language make IVR 
easier and voice forms possible.
To present a menu for your caller, you can use:
 The menu fields associated with the mailbox. The mailbox allows 
the caller to enter either a one-digit response to the menu or another 
mailbox. Amanda waits long enough to be sure that the caller has fin-
ished. (For this method, turn Do Not Disturb ON.)
 The M() command. In this case, Amanda waits for...

Chapter 16: Programming Examples 269
After using the product, the stylist calls again to answer a series of questions. 
For services rendered, the stylist is mailed a small fee or a free case of the 
product.
Later, the survey company analyzes the data and reports back to the 
manufacturer. The application has two parts: 
 Gathering information about a potential tester, such as name, ad-
dress, telephone number, and the product to be sent 
 Quizzing the testers about the product
The tester information...

270 Installing [email protected]
Gathering Testing Information
Mailbox 880 handles all calls coming in on the 800 number and immediately 
passes the call to the caller instructions mailbox 881 (via the Done Chain). 
Mailbox 881 has:
Extension Field:@M(G1,2,30)G(0)
Amanda plays the menu in Greeting 1. If there is no re-
sponse from the caller, Amanda plays Greeting 1 again 
after a three-second pause. If there is still no response, 
Amanda executes the next token in the Extension field 
(which goes to the...

Chapter 16: Programming Examples 271
Greeting 1: Welcome to…. 
Greeting 2: Please say your last name now.
Greeting 3: Please say your first name and middle 
initial now.
Greeting 4: Please say the name of your business 
now.
Greeting 5: Please say your street address now.
Greeting 6: Please say your zip code now.
Greeting 7: Please say the name of your city now.
Greeting 1 of mailbox 1001: Please say the name of your state now.
Greeting 2 of mailbox 1001: Please use your telephone keypad to en-
ter a...

272 Installing [email protected]
Greeting 3: Please select one of the following products….
Menu 1: 1002
Menu 2:  1003
… other menu options …
Menu 0:  0 
Mailboxes 1002, 1003, … have:
Extension Field:@=(%S3,%S2)+(10000,%S3) 
|(C:\\TESTERS\\TESTX.TXT)P(G1)G(999)
Next Amanda makes a copy (%S3) of the message 
number (which identifies the stylist) and adds 10000 
(or some other product differentiating number) to it. 
This becomes the test ID.
Then Amanda appends the stylist’s telephone number 
(%S1), message...

Chapter 17:
Installing the Clients
Installing from Various Platforms
Now that the Amanda Voice Server is up and running properly, you may 
enable each workstation to access [email protected]/DOS by loading 
the Amanda Clients. 
You can install the Amanda Clients by going from desk to desk with the 
installation disks, or you can copy the software onto a network file server 
and then install it on each workstation from the file server.
There are two client installation disks. One contains the installation...

176 Installing [email protected]/DOS
Installing from a File Server
To copy the users’ client files to the file server:
1. Insert the [email protected]/DOS Users disk into the floppy drive.
2. Create a directory to store these files on the network drive using File 
Manager or Windows Explorer.
3. Copy the contents of the floppy drive to that directory. 
You may need to contact your network system administrator for assis-
tance.
To install the users’ client files from the file server:
1. If any previously...