Amanda Soho Usage Manual

Using Amanda5
Recording Greetings
The recordings let your callers know that they have reached you and feel 
comfortable about your whereabouts.
As a user of Amanda, you can record the following:
 A name and extension recording  
 At least one greeting (to be used when you do not answer or your ex-
tension is busy)
To record your name and extension recording:
  (For login information, see “Logging into Amanda” on page 2.)
+  
  +     +  record your name/extension  +     +  
Example:  “Chris Wang....

6 Using Amanda@SOHO
road greeting. Until you record a greeting, Amanda plays the system 
greeting, “Please leave a message for,” followed by your name and extension 
recording. (If you have not recorded the name and extension recording, 
Amanda plays your mailbox number.)
For example: “This is Chris. I’m away from my desk or on another line. You 
can bypass this greeting by pressing the # sign twice. To speak to someone 
else right now, enter that person’s extension or press 0 for assistance. If you...

Using Amanda7
After-hours Greeting
Many Amanda administrators set up each mailbox so that greeting 1 plays 
for routine working hours and greeting 2 plays for after-hours calls. Here is 
an example:
“You have reached the office of Chris Wang at Homestead, Inc. after hours. 
No one at Homestead can answer your call right now. Leave a detailed 
message at the tone, or call during office hours: 10 
A.M. to 6 P.M., Monday 
through Friday.”
Away-from-the-office Greetings
“Chris Wang of Homestead, Inc. will be...

8 Using Amanda@SOHO
Then you create a menu that tells Amanda to redirect the call to Sierra’s 
mailbox (511) if the caller presses 1 or to Matthew’s mailbox (557) if the 
caller presses 2. The mailboxes that you use in your menu must already exist. 
You could also create a menu that offers the caller answers to questions you 
are most often asked. To do this, you need the numbers for some 
informational mailboxes and help from your system administrator. Your 
greeting explains what options provide...

Using Amanda9
To change a menu option:
  (For login information, see “Logging into Amanda” on page 2.)
+  
  +     +     + the digit (0-9)     +    the new mailbox for that digit   +  
to be changed
To remove a menu option:
  (For login information, see “Logging into Amanda” on page 2.)
  +  
  +     +     +  the digit (0-9)    +     
to be removed
Sample Menu
If you had created the menu that allowed your caller to reach Sierra or 
Matthew using menu options, you would have done the following:
  (For...

10 Using Amanda@SOHO
 Record or rerecord a greeting (See “Recording Greetings” on page 5 
for information about recording greetings.)
 Schedule a greeting to start playing at specific times on weekdays, 
weekends, or everyday
Reviewing the Current Greeting or Name and Extension 
Recording
You can review your current greeting or your Name and Extension 
recording. 
Review your greeting to find out what your callers hear when you do not 
answer your extension or when you have turned on Do Not Disturb.
To...

Using Amanda11
Changing What Greeting is Currently Played
To change which greeting is played for callers:
Scheduling Greetings
Amanda can be configured to automatically change your greeting at a 
particular time on weekdays, weekends, every day, or holidays. When you 
schedule a greeting, you schedule the time it will start playing. It plays until 
another greeting starts. The new greeting can start because it was scheduled 
or because you selected it as the current greeting. For example, if greeting 3...

12 Using Amanda@SOHO
To schedule a start time for a greeting:
  (For login information, see “Logging into Amanda” on page 2.)
+  
  +  greeting number (1-3)  +   
 (weekdays)   (for A.M.)
  + 
 (weekends)   +   the hour and 
minutes +     +        
 (everyday)  (for P.M.)
NOTE:Use 1 or 2 digits for the hour and 2 digits for the minutes. 
If you use 13 through 23 for hours after noon, you are not 
asked whether you meant 
A.M. or P.M.
To play a holiday greeting on business holidays:
  (For login...

Using Amanda13
Reviewing All Your Greeting Schedules
You can hear a list of what greetings are scheduled at what time, giving you 
an overall idea of how you set up your greetings.
To listen to all scheduling information:
   (For login information, see “Logging into Amanda” on page 2.)
+  
  +  
Becoming Unavailable
On hectic days or when you are out of the office, you can use Amanda’s Do 
Not Disturb to keep Amanda from ringing your extension. Callers hear your 
greeting immediately and can leave you a...

14 Using Amanda@SOHO
Being Notified about Messages
If your telephone has a message light, Amanda automatically turns it on 
when you have messages waiting and turns it off after you listen to those 
messages. You can add other types of notification so that Amanda calls:
 Your extension. This is often used by users whose telephones do not 
have message lights.
 An outside number. For example, Amanda can call you at home.
 Your pager number. 
You can also review your notification records to double-check...