AltiGen comm MAXCS 82 Softswitch Deployment Guide

 
 
 
MAXCS Release 8.0 
All-Software Solution 
Deployment Guide 
 
Intended audience:  
AltiGen Authorized Partners 
October 7, 2015 
 
    

 
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AltiGen Communications, Inc. 
679 River Oaks Parkway, San Jose, CA 95134 
Telephone: 888-AltiGen (258-4436) | Fax: 408-597-9020 
E-mail: [email protected] Web site: www.altigen.com 
 
All product and company names herein may be trademarks of their registered owners.   
Copyright © AltiGen Communications, Inc. 2014.  All rights reserved.  
   

 
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Contents 
Introduction ..........................................................................................................................................................5 
Softswitch Small Business Deployment............................................................................................................................... 5 
Softswitch Standard Deployment...

 
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Configure the First Server ............................................................................................................................................. 34 
Configure the Second Server ........................................................................................................................................ 36 
Enable Channels...

 
MAXCS 8.0 All-Software Solution Deployment Guide  Page 5 of 39 
Introduction 
This document is provided for AltiGen partners who will be performing a fresh installation of MAX 
Communication Server (MAXCS) ACM Release 8.0 All-Software Softswitch Solution for their clients.   
If you are upgrading from a previous release of MAXCS, follow the instructions in the MAXCS Upgrade 
Guidelines. 
There are two types of Softswitch deployments for MaxCS 8.0: 
 Small Business Softswitch  
 Standard Softswitch...

 
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Additional Licenses Available 
The following additional license bundles are available for the Softswitch Standard deployment: 
 The Contact Center Combo license bundle (ALTI-ACMCOMBO) includes the following licenses: 
 5 Agent Combo licenses 
 1 Supervisor Combo license 
 1 AltiReport license 
 1 MaxInsight license 
 1 Advanced Call Router license 
 The Station Combo license bundle (ALTI-COMBOSTATION-XX) includes the following...

 
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 AltiConsole license 
 CTI Integration Connector Seat license 
 Call Recording Session and Seat licenses 
 SIP Trunk license 
 Third Party SIP Device license 
 VRmanager license 
 MaxInsight Session license 
 Client Application SDK Session license 
 Trunk Control APC SDK Session license 
 SightMax Integration license  
 Polycom Advanced Features license 
Licenses Not Available  
The following licenses are not available for the...

 
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Installation 
This section provides detailed instructions for installing MAXCS ACM Softswitch Release 8.0.   
Step 1: Install the HMCP Certification Tool 
Before you install MAXCS, you must run the DPC Latency test in the HMCP Certification Tool. This tool 
can be automatically installed during MAXCS installation. 
HMCP stands for Host Media Control Processing, a virtual component that uses an Intel CPU to provide the 
following functions:...

 
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7. On the next panel, select only the first two options, Softswitch (including VM and Enterprise 
Manager) and HMCP Media Server.  Click Next. 
 
8. If you have not yet installed the MAXCS 8.0 HMCP Certification tool, you are prompted to do so now. 
You must run the certification tool before you install MAXCS. Click Yes to install the tool now. 
9. The HMCP Certification tool installation wizard starts. Click Next. 
10. In the next...

 
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Step 2: Run the HMCP Certification Tool 
You must determine if this system is appropriate for a Softswitch Deployment before you proceed with the full 
installation. 
If the system has sufficient resources to pass the DPC Latency test, you will then perform a second 
assessment to determine the optimal codec maximum settings. 
Perform the DPC Latency Test – Pass/Fail 
1. After the system restarts, stop all AltiGen switching services. 
2....