AltiGen comm MAXCS 810 MaxInsight Manual

							MaxInSight Manual 27 select a file from the Sound File drop-down list. You can click 
the Play button to preview the sound. 
Note:Wave files are stored in the WAV folder under the 
MaxInSight folder. You can add your own sound file to 
this folder, and it will appear in the selection list. The 
duration of your sound file should be less than 5 
seconds.
Note:Only one sound file can be used per workgroup.
7. When you are finished configuring, click OK.
Figure 8. Example of a gauge view with alerting parameters set
Clearing an Alert Threshold Configuration
To quickly clear an alert threshold configuration on a field, open 
the Alert Configuration dialog box (Configure > Configure 
Alerting), select the workgroup and then the field whose 
configuration you want to clear, and click the Reset button. 
List of Fields
The following tables show all the fields supported in MaxInSight. 
They also show what fields are available to what kinds of views. 
(In the tables, Numeric means single workgroup view and multiple 
workgroup view.)
In this view, alerting 
parameters are set 
to: 10 calls in queue 
is normal, 11-13 
CIQ is at the 
warning level, more 
than 13 CIQ is at the 
critical level 
						

							28MaxInSight Manual Workgroup queue real time status fields 
Agent availability status fields
Daily performance statistics fields 
						

							 MaxInsight Manual29
Index
Symbols
? in display data 15
A
alerts, configuring 25
always save password 6
arranging views 8
B
background image, changing 10
bar view, configuring 20
broken connection 6
C
changing
background image 10
look of MaxInSight 10
number of digits displayed 15
view parameters 24
configuration, remembered 7
configuring
alerts 25
data displays 13
skin 10
connection with server broken 6
D
data displays
configuring 13
data source, choosing 6
data, displaying 13
digits displayed, changing number 
of 15
disabling workgroups 8
display
changing parameters 24
display mode 20
displaying data 13
F
fields
definitions 13, 27
descriptions 25
list 27
font color, changing 10
font, changing 10
G
gauge view
configuring 17
definition 17
H
history display mode 20
horizontal bar view, configuring 20
I
image, background, changing 10
installation 2
installation requirements 1
L
license required 1
logger servers 6
logging in 5
M
main window 6
menus, restore 9
monitoring workgroups 7
multiple rows, configuring 15
multiple workgroup views 16
O
overview of MaxInSight 1 
						

							 MaxInsight Manual30
P
password, always save 6
R
real time display mode 20
reconnecting 6
required license 1
requirements, system 1
restore MaxInSight menus 9
rotate interval 15
rotating display 13
row count 15
rows, displaying multiple 15
row-type display 13
row-type views
multiple workgroups, displaying 
simultaneously 16
S
server IP address 5
single workgroup view 13
skin, changing 10
sound file
adding 26
configuring 26
starting MaxInSight 5
statistics period 20, 22
system requirements 1
T
threshold
clearing configuration 27
for alerts 25
thresholds, setting 25
time line view
configuring 19
definition 19
U
uninstalling 3
V
vertical bar view, configuring 20
View menu 8
view, changing parameters 24
views
arranging 8
moving 9
W
wav files 26
windows, moving 9
workgroup displays
configuring 13
workgroups
disabling 8
making available to monitor 7