AltiGen comm MAXCS 810 MaxInsight Manual

							MaxInSight Manual 7 Figure 1. MaxInSight main window with the Configure menu opened
MaxInSight remembers the workgroups you enable, and the 
configuration and position of views, so when you log in again, the 
remembered workgroups are enabled automatically, and the 
views are displayed as they were when you logged out.
Making Workgroups Available for Monitoring
Before you can monitor a workgroup, you must enable it. To do so, 
choose Configure > Configure WG to Monitor.  
						

							8MaxInSight Manual All workgroups configured in your company’s MAX Communication 
Server are listed in this dialog box. Select a workgroup you want 
to monitor, and click the Enable button. Enter the workgroup 
password when requested. Repeat for each group you want to 
monitor. Workgroups you enable will be available to you in other 
MaxInSight configuration screens. When finished, click OK.
To disable a workgroup, select it and click the Disable button. 
Workgroups that you disable will not be available in other 
MaxInSight configuration screens.
Arranging the Display
After you have configured views (see “Configuring Data Displays” 
on page 13), you can control the MaxInSight display with the 
following methods.
•Using commands on the View menu (and keyboard 
equivalent): 
Click a column 
head to sort the 
column in 
ascending or 
descending order 
						

							MaxInSight Manual 9 Full Screen enlarges a view to fill the screen and hides the 
MaxInSight title bar and menus. To get the MaxInSight main 
window and its menus back, press Ctrl+U (Ctrl+U is a toggle) 
or the Esc key. You can also right-click on the border of the 
MaxInSight screen (not within a view) and choose View > 
Full Screen/Restore. 
Arrange View fills the MaxInSight window with an orderly 
distribution of each view. For an example, see the next figure.
The bottom of the View menu lists your current views. The 
view appearing first in your display is checked. To make 
another view the first displayed, click it in the menu list, and 
then choose View > Arrange View. The newly selected view 
now appears first.
•Using commands on the right-click menu: in some situations, 
the commands are Minimize, Maximize, Restore, Close. 
When you are working in Full Screen, the commands Full 
Screen/Restore and Arrange are available if you right-click 
on the border of the MaxInSight screen (not within a view).
•Moving the windows in the standard Windows fashion:
Resize the MaxInSight window and view windows by placing 
the cursor at a window edge or corner, then drag the window 
to the size you want.
Move a window by clicking and dragging its title bar.
Dismiss a window by clicking the close button in the upper 
right corner. 
Minimize a window by clicking its Minimize button. 
						

							10MaxInSight Manual Figure 2. Result of choosing the View > Arrange View command to display five 
configured views
Changing the Skin
You can select a skin for MaxInSight. The skin defines the title bar 
and border of the main MaxInSight window and view windows. 
Choose Configure > Configure Skin. 
						

							MaxInSight Manual 11 In this dialog box, you can 
•Select a skin (the display in the dialog box changes to show 
you what the skin looks like)
•Specify font name and color for the title window of views
•Specify a background image for the main window by clicking 
the Choose button to open a dialog box: 
						

							12MaxInSight ManualChoose a .bmp image file from any folder, and click the Open 
button.
•Choose to remove the AltiGen logo from the background of the 
Main window by clearing the Display AltiGen logo on the 
background check box. 
						

							MaxInSight Manual 13
CHAPTER 3
Configuring Data Displays
After you have enabled the workgroups you want to monitor 
(Configure > Configure Workgroup to Monitor), you can then 
configure the data displays you want to see.
Configuring Workgroup Data Displays
You can display rows of workgroup data in the following ways: 
•One workgroup only
•Multiple workgroups in rotating views, one workgroup at a 
time
•Multiple workgroups on display at the same time
In addition to row views, you can also create gauge views, time 
line views, and bar views.
You can configure individual fields to alert you when specified 
thresholds are reached. See “Configuring Alerts” on page 25.
Configuring for a Single Row-Type Display
To configure a row view for a single workgroup or multiple 
workgroups in a rotating display, choose Add > Add Single 
Workgroup View. 
A configuration dialog box lists the workgroups you have enabled: 
						

							14MaxInSight Manual 1. To select a workgroup, highlight it and click the Right-arrow 
button. You can select multiple workgroups to monitor, but in 
this configuration only one workgroup view at a time is 
displayed. When multiple workgroups are selected, the data of 
each one is displayed in rotation. You can specify the order of 
the rotating display by arranging the order of the selected 
workgroups: highlight a workgroup and click the Up or Down 
arrow button to move it to where you want it.
2. Select the fields you want to monitor. The fields are arranged 
in three categories: Queue, Workgroup, Agent. To see an 
Select 
work-
groups to 
view
Highlight a 
field to see 
it described 
here 
						

							MaxInSight Manual 15 explanation of each field (appearing just above the fields list), 
highlight the field.
Use Shift+click to select multiple adjacent fields. Use Ctrl + 
click to select multiple non-adjacent fields. Then click the 
Right-arrow button to move them to the right-hand column. 
To remove fields, select them and click the Left-arrow button. 
You can change the order of selected fields by highlighting a 
field and clicking the Up or Down buttons.
3. In the Row Count field, specify the number of rows to use to 
display the fields you have selected. In the following example, 
six fields were selected, and Row Count was set to 2:
Figure 1. Data from a single workgroup is displayed
4. If you have selected more than one workgroup, specify in the 
Rotate Interval field how many seconds you want to display 
one workgroup view before MaxInSight rotates to the next 
group’s view.
5. In the Field Name panel, specify a font and a color for the field 
names. 
6. In the Field Value panel, specify a font and the maximum 
number of digits to display in a field. If the field value is more 
than the maximum number of digits specified, then ? will be 
displayed. For example if the maximum number of digits is set 
to 2 but the field value is 123, then the content display on the 
view will be “1?”. 
Note:Font color for the field value is set in the Alerting 
Configuration dialog box (Configure > Configure 
Alerting).
7. In the WG panel, specify a color for the workgroup number.
In this example, data 
is configured to be 
displayed in two rows. 
						

							16MaxInSight Manual
Configuring Simultaneous Row-Type Views of Multiple 
Groups
To configure simultaneous row views of multiple workgroups, 
choose Add > Add Multiple Workgroup View. The configuration 
dialog box for multiple workgroup views is similar to that for a 
single workgroup display. 
To configure, see the steps in “Configuring for a Single Row-Type 
Display” on page 13. 
In a multiple workgroup view, each workgroup’s data is displayed 
in a separate row. The first column displays the number of the 
workgroup.