AltiGen comm MAXCS 810 MaxInsight Manual

							MaxInSight Manual 17 Figure 2. Data from two workgroups displayed, each in its own row
Configuring Other Data Displays
In addition to the basic row views, you can configure four other 
views:
Gauge – used to show the real time status of a single data value 
in a dial format.
Timeline – used to display trends of data elements over time. The 
data points are plotted on the graph and connected with lines.
Vertical or Horizontal Bars – used to display one field of either 
one workgroup or multiple workgroups in a vertical or horizontal 
bar view. This view reflects either historical data or real time data, 
whichever you specify.
Gauge View
A gauge view displays the status of a single field in an easy-to-
read dial format. With a gauge view and with alerting configured, 
it’s easy to see, for example, whether service level is normal or too 
low, the number of callers in queue is too high, or queue time is 
too long.
To set parameters for a gauge view,  
						

							18MaxInSight Manual 1. Choose Add > Add Gauge View.
2. Specify the workgroup, the field to track, and a value range.
Note:Only the fields appropriate to a gauge view are 
available
3. Select a font and color for the workgroup and for the field 
name.
4. Click OK. You see a gauge similar to the next figure:
Figure 3. Gauge view set to show % of abandoned calls, up to 16 calls 
						

							MaxInSight Manual 19
Time Line View
A time line view is used to display trends of data elements over 
time. The data points are plotted on a graph and connected with 
lines.
To set parameters for a time line view,
1. Choose Add > Add Time Line View. 
2. Select one or more workgroups. To select a workgroup, 
highlight the workgroup and click the Right-arrow button.
3. To specify the color of the lines, highlight a selected 
workgroup, click Set Color and select a color. Repeat for each 
additional workgroup.
4. From the Select Field drop-down list, select a field to chart . 
Only the fields of data from the logger service you specified at 
login will appear in the drop-down list. (The logger service is 
shown in the Current Data Source field.) 
						

							20MaxInSight Manual 5. In the Value Range fields, specify a value range for the field 
you want to chart.
6. Specify the period for which you want to display statistics: 
either the last x hours (select from 1-24), or a time period you 
specify in the From and To fields (24-hour clock). Be sure the 
time you select in the From field precedes the time you select 
in the To field.
7. Select a time interval: 15 minutes, 30 minutes, or one hour. 
8. Click OK. A time line view is displayed. The workgroup 
number(s) and display colors are shown at the top.
Figure 4. Time Line View showing number of incalls every 15 minutes for the last 
hour
Bar Views - Vertical and Horizontal
You can display one selected field of multiple workgroups in a bar 
view that shows either historical data or real time data.  
						

							MaxInSight Manual 21 1. Choose either Add > Add Vertical Bar View or Add > Add 
Horizontal Bar View. The following dialog box appears.
2. Select History to display historical data, or select Real Time 
to display real time data, and click OK. A dialog box opens 
where you can set parameters. 
If you selected History, the following dialog box opens:  
						

							22MaxInSight Manual 1. Select one or more workgroups. To select a workgroup, 
highlight the workgroup and click the Right-arrow button.
2. To specify the color of the bars, highlight a selected 
workgroup, click Set Color and select a color. Repeat for 
each workgroup selected.
3. To change the order of workgroups in a view, highlight a 
selected workgroup and click the Up or Down button.
4. Select a field to chart from the Select Field drop-down list. 
Only the fields of statistics data from the logger service you 
specified at login will appear in the drop-down list. (The 
logger service is shown in the Current Data Source field.)
5. In the Value Range fields, specify a value range for the 
field you want to chart.
6. Specify the period for which you want to display statistics: 
either the last x hours (select from 1-24), or a time period 
you specify in the From and To fields (24-hour clock). Be 
sure the time you select in the From field precedes the time 
you select in the To field. 
7. Select a time interval for display: 15 minutes, 30 minutes, 
one hour. 
8. Click OK. A bar view is displayed. Workgroup number(s) 
and their display colors are shown at the top.
Figure 5. A vertical bar view showing history data for abandoned calls in two 
workgroups. (No calls were abandoned.) 
						

							MaxInSight Manual 23 Figure 6. A horizontal bar view showing history data for abandoned calls in two 
workgroups. (No calls were abandoned.)
If you selected Real Time in the Bar View Display Mode dialog 
box, the following dialog box opens:
1. Select a workgroup.
2. Select a field to view.
3. Specify a value range for the field you want to view.
4. Click OK. A bar view is displayed. The workgroup number 
and display color are shown at the top. 
						

							24MaxInSight Manual Figure 7. Vertical bar view showing number of abandoned calls for a workgroup. 
(No calls were abandoned.)
Changing the Parameters of a View
To change the parameters of a view you’re displaying in 
MaxInSight, right-click the view, and choose Modify View 
Parameters. Make your changes in the Parameters dialog box 
and click OK.
The right-click 
menu on a view 
						

							MaxInSight Manual 25
Configuring Alerts
For each field you’re interested in tracking, you can choose to be 
alerted when data in the field crosses a threshold you specify (a 
warning threshold and a critical threshold). MaxInSight alerts you 
through a different color display and, optionally, by playing a 
sound file. 
To configure alerts for a field,
1. Choose Configure > Configure Alerting.
2. Select the display colors you want to use for normal, warning 
and critical levels. By default, green represents normal level, 
yellow represents warning level, and red represents critical 
level.
3. Select a workgroup in the Workgroup List, and then select a 
field on which you want to set the threshold for the three 
levels. 
Note:To arrange the Workgroup Number, Workgroup 
Name, Field Name, or the Type columns in ascending 
or descending order, click the column heading. Click 
again to reverse order.
4. Click the Configure button or double-click the field. The 
Alerting Configuration dialog box for the selected workgroup 
opens: 
						

							26MaxInSight Manual 5. Select Upward or Downward, as appropriate, configure the 
field’s threshold(s), and click OK. Your configuration is 
displayed in the Alerting Configuration dialog box.
Note:If you select Downward, the Normal above field is 
filled in automatically when you specify the warning 
level. For example:
6. If you want, configure an alerting sound to be played when the 
field value falls into the warning or critical level. To do so, 
The field you selected is 
described here
The dialog box varies, 
depending on the field 
you selected
The workgroup number
When 8 was entered in 
the Warning field, 8 
appeared 
automatically in the 
Normal above field