AltiGen comm MAXCS 80 MaxMobile User Guide iPhone

MaxMobile Communicator iPhone Edition 17
Using MaxMobile 
Communicator
Figure 13. A three-party conference
Note:You can’t add an incoming call to an existing conference call.
Recording and Listening to Playback
To record a call, tap the Record button while connected to a call. 
Recordings are saved to your extension's voice mail or, if the call is going 
through MAXCS, to a centralized directory on the server, if preconfigured. 
Listen to your locally saved recordings through the voice mail screen....

18MaxMobile Communicator iPhone Edition Figure 14. Voicemail view and Voicemail Forward selection
• New voice mail is in bold white font.
• Heard voice mail (non-urgent) is in normal white font.
• New urgent voice mail is in bold red font. 
• To listen to voice mail, select it and tap the Play arrow. Tap Speaker 
to turn the voice mail speaker on or off. The Speaker button in the 
voice mail screen is for voice mail play only.
• To delete a voice mail, select it and tap Delete. The voice mail is 
deleted...

MaxMobile Communicator iPhone Edition 19
Using MaxMobile 
Communicator
• Green light means an extension is in Idle state.
• Red light means an extension is busy. 
Figure 15. Favorites view
Using the Call Log
The call log is recorded on your company’s MAXCS system. 
• An incoming call is shown with a right arrow. 
• An out going call is shown with a left arrow.
• A missed call is shown with an exclamation point.
• If multiple calls are to or from the same person, the number of calls is 
shown in...

20MaxMobile Communicator iPhone Edition Figure 16. The Call Log
Changing Your Extension Settings
You can change the call handling configuration of your mobile extension.
From the MaxMobile home screen, tap the Settings button, and tap 
Extension Settings.
To make a call to someone in 
the call log, select the entry. If 
it’s an extension, tap Call via 
Server. If it’s a contact, you 
may tap Call via Server or 
Call Direct.
Up to 100 call records are 
saved.
To delete an entry, select it 
and tap the...

MaxMobile Communicator iPhone Edition 21
Using MaxMobile 
Communicator
Figure 17. The Settings screen
OptionDescription
ActivitySpecify your activity status. Other extension users can 
see your status when their call is to you is forwarded to 
voice mail. When your phone is busy callers hear the 
specific greeting you have recorded for that status, if any. 
Default–The system greeting is used.
Personal–Your personal greeting is used.
Meeting–You’re in a meeting.
Away–You’re away from your phone for some...

22MaxMobile Communicator iPhone Edition Do Not DisturbSends all calls to the destination specified in the 
Forward Busy Calls to option, without ringing your 
phone. 
If you check Do Not Disturb, but you don’t check 
Forward Busy Calls to and specify a destination, then 
callers hear “That extension is busy. Please try again 
later. Goodbye.”
Forward All 
Calls toForwards all calls to a destination you specify: voice 
mail, an extension, an AA (auto attendant), a line park, 
an outside number, or an...

MaxMobile Communicator iPhone Edition 23
Using MaxMobile 
Communicator
Call Waiting Single call waiting–sets up single call waiting. This 
feature gives an alert tone (audio beep) to indicate that a 
call is waiting. To answer the waiting call, instead of 
going to the iPhone Dialer screen, do the following:
1. Tap Dialpad in the MaxMobile Call screen.
2. Tap the * key (this is the “Flash” key).
3. Tap Dial in the Dialpad.
You are connected to the second call and the first call is 
put on hold.
Note:For...

24MaxMobile Communicator iPhone Edition
Errors and Troubleshooting
The following errors may be displayed as login or connectivity errors. 
Error Message Description Solution
Login failed. Please 
verify extension and 
password are correct.The password entered 
in the Settings screen is 
incorrect for the exten-
sion.Correct the extension and/or 
password in the Settings 
screen.
A MaxMobile license 
is required. Please 
contact your adminis-
trator.No MaxMobile license 
has been assigned to 
your...

MaxMobile Communicator iPhone Edition 25
Using MaxMobile 
Communicator
Cannot access voice 
mail list while mail 
box in use.Mail box is in use by 
the AltiGen Voice Mail 
System and is tempo-
rarily unavailable.Wait awhile, then try again.
Mail service is 
unavailable. Please 
check with your 
administrator.Voice mail service is 
not enabled on MAX 
Communication 
Server.Make sure voice mail service 
is started.
The version of Max-
Mobile is out of date.The installed version of 
MaxMobile does not...

26MaxMobile Communicator iPhone Edition