AltiGen comm MAXCS 80 MaxMobile User Guide iPhone

							MaxMobile
Communicator
™
User Guide
for the iPhone
MAX Communication Server
Release 8.0
September 2015 
						

							  
WARNING!
Toll fraud is committed when individuals unlawfully gain access to 
customer telecommunication systems. This is a criminal offense. 
Currently, we do not know of any telecommunications system that is 
immune to this type of criminal activity. AltiGen Communications, Inc., 
will not accept liability for any damages, including long distance charges, 
which result from unauthorized and/or unlawful use. Although AltiGen 
Communications, Inc., has designed security features into its products, it is 
your sole responsibility to use the security features and to establish security 
practices within your company, including training, security awareness, and 
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen 
Communications, Inc., will not be liable for technical or editorial errors or 
omissions contained within the documentation. The information contained 
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the 
AltiGen Communications, Inc., License Agreement.
AltiGen Communications, Inc.
679 River Oaks Parkway
San Jose, CA 95134
Telephone:    888-AltiGen (258-4436)
Fax:               408-597-9020
E-mail:          [email protected]
Web site:       www.altigen.com
TRADEMARKS
MAX Communication Server, MaxAdministrator, MaxCommunicator, 
MaxAgent, MaxSupervisor, MaxInSight, MaxOutlook, MaxMobile, 
MaxCall, Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer, 
Zoomerang, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport, 
and SuperQ are trademarks or registered trademarks of AltiGen 
Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks 
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2015. All rights reserved. 
						

							MaxMobile Communicator iPhone Edition iii
Contents
CHAPTER 1
Overview and Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
MaxMobile and the MAXCS System  . . . . . . . . . . . . . . . . . . . 1
Requirements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing MaxMobile   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configuring Login Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Logging In  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What Happens During Login  . . . . . . . . . . . . . . . . . . . . . . . 5
When Connection Is Lost   . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Logging Out  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
CHAPTER 2
Using MaxMobile Communicator . . . . . . . . . . . . . . . . . . . . . . 7
Before You Start   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
When You’re Finished Making Calls. . . . . . . . . . . . . . . . . . 9
Voice Mail Destination  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Voice Mail Notification  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Turning on the Speaker  . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Calling Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
If You Can’t Log In Again . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making a Call Using a Stored Number   . . . . . . . . . . . . . . . . 10
Making a Call Using the Dial Pad   . . . . . . . . . . . . . . . . . . . . 11
Call View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the Directory   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Searching the Directory  . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Calling from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Transferring a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Conferencing a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Recording and Listening to Playback   . . . . . . . . . . . . . . . . . 17
Handling Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 
						

							ivMaxMobile Communicator iPhone Edition
Favorites View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Call Log  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing Your Extension Settings   . . . . . . . . . . . . . . . . . . . 20
Errors and Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . 24
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 
						

							MaxMobile Communicator iPhone Edition 1
Overview and 
Installation
CHAPTER 1
Overview and Installation
AltiGen’s MaxMobile Communicator (MaxMobile) application, installed 
on an iPhone, makes the phone a fully capable office phone extension and 
serves as a “desktop” call control client, allowing you to access, configure, 
and perform most of your company's PBX functions directly from the 
graphical user interface in MaxMobile. This includes call handling, call 
forwarding, extension monitoring, conferencing, conversation recording, 
directory and contact lookup and dial, and contact editing. In addition 
MaxMobile lets you save Favorites.
When you log in, MaxMobile connects your iPhone to your company's 
MAXCS as a native extension of the system. 
If you have a desktop phone in the office, then when your MaxMobile is 
logged out, the calls made to the extension are routed to your desktop 
p h o n e .  A s  s o o n  a s  y o u r  M a x M o b i l e  i s  l o g g e d  i n ,  t h e  c a l l s  a r e  r outed to your 
iPhone.
MaxMobile and the MAXCS System
The following diagram shows the path of calls into and out of a MAXCS 
system. 
Figure 1. iPhone extension with MaxMobile  
						

							2MaxMobile Communicator iPhone Edition
Like a remote extension, the iPhone running MaxMobile serves as an office 
extension, making and receiving calls through the PSTN (public switched 
telephone network) to and from your company’s MAXCS system. You can 
call company extensions (both inside and remote extensions) just by dialing 
the extension number. Your calls to destinations outside the company can 
go through the MAXCS system, as illustrated in Figure 1, if you so choose.
Requirements
• Apple iPhone running iOS version 8.3. 
You should be familiar with the buttons on the phone and general 
phone navigation. You can find the iPhone user guide at http://
support.apple.com/manuals/#iphone.
• MAX Communication Server (MAXCS) 8.0 ACM.
• MAXCS must be configured by your system administrator to enable 
mobile extension features.
• Your system administrator must have assigned a MaxMobile license to 
your extension.
• Your system administrator must enable the Early Media option for the 
SIP trunk that is being used as the MaxMobile trunk.
Installing MaxMobile
Wi-Fi (if available) is recommended when you work in your office. The 
following steps are used to set up the iPhone.
Enable Wi-Fi setting on the iPhone
1. Press the Home key, and tap the Settings button .
2. Tap Wi-Fi.
3. Set Wi-Fi to ON and choose a network.
Note:MaxMobile Communicator supports 3G and 2G networks and Wi-
Fi. 3G or Wi-Fi is required for access to the MaxMobile call 
control buttons.
Enable your Caller ID
1. Press the Home key and tap Settings .
2. Tap Phone. 
						

							MaxMobile Communicator iPhone Edition 3
Overview and 
Installation
3. Set Show My Caller ID to ON, so that your company phone system 
recognizes your iPhone.
Download and Install MaxMobile
1. Press the Home key, and tap the App Store button  .
2. Select Search, press the search field to bring up the keyboard, and 
search for MaxMobile.
3. Select AltiGen MaxMobile, tap the FREE button and then tap the 
INSTALL button.
After MaxMobile is installed, the application opens to the Login screen: 
Figure 2. After installing, the Login screen opens
Configuring Login Settings
Before you can log in, you need to configure your login settings.
Click the Settings button 
to configure MaxMobile 
login settings 
						

							4MaxMobile Communicator iPhone Edition
1. Click the Settings button in the Login screen.
3. Tap Save to save the settings.
Logging In
To log into your company’s MAXCS system,
1. If you are not on the MaxMobile login screen, return to the iPhone’s 
Home screen and select the MaxMobile application  . The Login 
screen appears. 
2. Tap the Login button.
After you log in, the MaxMobile application displays 5 buttons: 
Directory, Favorites, Call, Call Log and Voice Mail:
2. Enter the settings:
•Extension and password
•Server Address: public MAXCS IP 
address or DNS (see your system 
administrator for this)
•Alternative Server Address: 
private MAXCS IP address or 
DNS (if applicable)
•Mobile Phone: iPhone’s number 
(for example, 4085373927)
•Mobile Trunk: The dialed digits to 
reach Mobile Trunks including the 
dialing prefix (for example, 
14082281605).
After successful login, the red Disconnected 
indicator changes to Connected 
						

							MaxMobile Communicator iPhone Edition 5
Overview and 
Installation
Figure 3. MaxMobile Communicator home screen
You are ready to use MaxMobile.
What Happens During Login
At login, MaxMobile registers its extension as a mobile extension with 
your company’s MAXCS system and downloads data from MAXCS. If 
you are unable to log in, make sure your iPhone has enough data bars. 
When Connection Is Lost
If the MaxMobile phone loses connection with MAXCS, the title bar text 
in MaxMobile turns red.
As long as you are in the MaxMobile application, it will try to reconnect to 
MAXCS.
Logging Out
To log out from MAXCS, tap the Logout button at the top of the screen. 
Your iPhone is disassociated from the PBX extension. If an IP phone was 
previously registered with this extension, the IP phone will now associate 
with this extension. 
						

							6MaxMobile Communicator iPhone Edition