AltiGen comm MAXCS 80 MaxMobile User Guide iPhone

MaxMobile
Communicator
™
User Guide
for the iPhone
MAX Communication Server
Release 8.0
September 2015 

  
WARNING!
Toll fraud is committed when individuals unlawfully gain access to 
customer telecommunication systems. This is a criminal offense. 
Currently, we do not know of any telecommunications system that is 
immune to this type of criminal activity. AltiGen Communications, Inc., 
will not accept liability for any damages, including long distance charges, 
which result from unauthorized and/or unlawful use. Although AltiGen 
Communications, Inc., has designed security features into its products, it...

MaxMobile Communicator iPhone Edition iii
Contents
CHAPTER 1
Overview and Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
MaxMobile and the MAXCS System  . . . . . . . . . . . . . . . . . . . 1
Requirements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing MaxMobile   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configuring Login Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Logging In  . . . . . . . . . ....

ivMaxMobile Communicator iPhone Edition
Favorites View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Call Log  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing Your Extension Settings   . . . . . . . . . . . . . . . . . . . 20
Errors and Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . 24
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 

MaxMobile Communicator iPhone Edition 1
Overview and 
Installation
CHAPTER 1
Overview and Installation
AltiGen’s MaxMobile Communicator (MaxMobile) application, installed 
on an iPhone, makes the phone a fully capable office phone extension and 
serves as a “desktop” call control client, allowing you to access, configure, 
and perform most of your company's PBX functions directly from the 
graphical user interface in MaxMobile. This includes call handling, call 
forwarding, extension monitoring,...

2MaxMobile Communicator iPhone Edition
Like a remote extension, the iPhone running MaxMobile serves as an office 
extension, making and receiving calls through the PSTN (public switched 
telephone network) to and from your company’s MAXCS system. You can 
call company extensions (both inside and remote extensions) just by dialing 
the extension number. Your calls to destinations outside the company can 
go through the MAXCS system, as illustrated in Figure 1, if you so choose.
Requirements
• Apple iPhone...

MaxMobile Communicator iPhone Edition 3
Overview and 
Installation
3. Set Show My Caller ID to ON, so that your company phone system 
recognizes your iPhone.
Download and Install MaxMobile
1. Press the Home key, and tap the App Store button  .
2. Select Search, press the search field to bring up the keyboard, and 
search for MaxMobile.
3. Select AltiGen MaxMobile, tap the FREE button and then tap the 
INSTALL button.
After MaxMobile is installed, the application opens to the Login screen: 
Figure 2....

4MaxMobile Communicator iPhone Edition
1. Click the Settings button in the Login screen.
3. Tap Save to save the settings.
Logging In
To log into your company’s MAXCS system,
1. If you are not on the MaxMobile login screen, return to the iPhone’s 
Home screen and select the MaxMobile application  . The Login 
screen appears. 
2. Tap the Login button.
After you log in, the MaxMobile application displays 5 buttons: 
Directory, Favorites, Call, Call Log and Voice Mail:
2. Enter the settings:
•Extension and...

MaxMobile Communicator iPhone Edition 5
Overview and 
Installation
Figure 3. MaxMobile Communicator home screen
You are ready to use MaxMobile.
What Happens During Login
At login, MaxMobile registers its extension as a mobile extension with 
your company’s MAXCS system and downloads data from MAXCS. If 
you are unable to log in, make sure your iPhone has enough data bars. 
When Connection Is Lost
If the MaxMobile phone loses connection with MAXCS, the title bar text 
in MaxMobile turns red.
As long as...

6MaxMobile Communicator iPhone Edition