AltiGen comm MAXCS 80 CU1 Polycom RealPresence Group 500 Configuration Guide for MaxCS

 
Polycom Configuration Guide   Page 41 of 52 
1. In Notepad, open the file Extension_xxx_user.cfg in the folder C:\AltiServ\PolycomCfg, where xxx is the 
extension number. 
2. Insert  between the xml tag  and .   
x = the number of columns you want to appear; enter a value from 1-4 
3. Save the file. Reboot the phone. 
Here are the maximum number of columns that you can display: 
 VVX 500: 3 columns (if you specify 4, only 3 will appear) 
 VVX 600: 4 columns 
 
Polycom-to-Polycom Video Support 
In...

 
Polycom Configuration Guide   Page 42 of 52 
3. Open Enterprise Manager.  For the profile that the Polycom phones use, check the Enable H264 Codec 
option.  Note that MaxCS does not support video over SIP Tie trunks or SIP Trunks. 
In order to support video calls between VVX phones at multiple sites, the ‘Default’ codec must have the 
Enable H264 option checked. 
 
Figure 45: The option to enable video codec (in Enterprise Manager) 
4. Close Enterprise Manager. In MaxCS Administrator, select PBX >...

 
Polycom Configuration Guide   Page 43 of 52 
6. If SRTP and TLS are enabled on these phones, select PBX > Extension Configuration.  For each Polycom 
extension that will have video enabled, check the option Connect Media Stream to Server on the General 
tab. (This requirement may be not be needed in future Polycom releases.)  
 
Figure 48: Enable the option Connect Media Stream to Server for each extension 
7. Reboot the phones.  
8. Make a direct call between two of the video-enabled Polycom phones...

 
Polycom Configuration Guide   Page 44 of 52 
 
Figure 49: Set up the FTP Server 
B. From the Edit menu, select Users.  
C. In the General page, enter a username and password.  The Polycom factory default values are user 
“PlcmSp=p” and password “PlcmSp=p” - the password is case-sensitive.    
Note that you can use a different username and password – they must match the user name and 
password that you enter in the Provisioning Server page of the Polycom phone tool in step 3 on page 
45. 
 
Figure 50:...

 
Polycom Configuration Guide   Page 45 of 52 
 
Figure 51: Select the privileges 
Update Firmware and the Default Configuration Files  
For SoundPoint phones, in order to update the firmware from the Software Update page, a version 
5.x.x.x Updater (BootROM) is required. Please refer to the “Polycom Release Matrix” at this URL:  
http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html 
Use one of these sites to upgrade:...

 
Polycom Configuration Guide   Page 46 of 52 
 
Figure 52: Server type FTP - Set Boot Server to Static 
5. Click the Save button at the bottom of the screen. 
6. Click Yes when you are prompted “Do you want to save the configuration changes?  The phone should 
now reboot. 
7. Monitor the Filezilla window for login and updates.  If the login is successful, there will be multiple 
iterations of information provided in the upgrade window.  One of which should name the 3111-xxxxx-
002 file, or similar....

 
Polycom Configuration Guide   Page 47 of 52 
 Set the Server User to the extension user name. 
 Set the Server Password to the extension password. 
3. Expand the DHCP Menu section at the bottom of the window. 
 Ensure that the Boot Server dropdown is set to Static. 
 
Figure 53: Server Type HTTPS - Set Boot Server to Static 
4. Click the Save button at the bottom of the screen. 
5. Click Yes when you are prompted “Do you want to save the configuration changes?  The phone should 
now reboot....

 
Polycom Configuration Guide   Page 48 of 52 
To determine whether a phone is a self-signed phone, in the phone’s menus select Settings > Status > Platform > 
Phone. Press the down arrow key to scroll to view the device certificate.  =f the setting is “Self-Signed” instead of 
“Factory =nstalled,” then we do not recommend the phone for use with MAXCS 8.0. 
If you want to try to use a self-signed phone with Release 8.0, which is not recommended, you will need to 
perform additional steps: 
1. In the web...

 
Polycom Configuration Guide   Page 49 of 52 
Parameter Description 
#[1-3]x  Accept feature code #1x, #2x, and #3x 
#[5-9]x  Accept feature code #5x, #6x, #7x, #8x, and #9x 
#41xx Accept system call park with two-digit ID 
#4[2-9]  Accept other feature codes starting with #4  
[1-7]xx  The extension length is three digits with a prefix starting with 1 to 7 (for example, 
extension 123 is a valid extension number, but 823 or 923 are not); if your extension digit 
length is 4, then change [1-7]xx to...

 
Polycom Configuration Guide   Page 50 of 52 
registration password. This occurs because the phone reverts to its previous configuration when it is 
not able to register with the new password. 
 When a Polycom user is making an outbound call and the phone is in a ringback state, if a trunk call 
rings that extension then the call will go to the call waiting queue immediately. 
 On VVX1500, VVX600, and VVX500, When a Polycom phone enters power saving mode, the phone 
screen will be turn off. If the...