AltiGen comm MAXCS 80 CU1 Polycom RealPresence Group 500 Configuration Guide for MaxCS

 
Polycom Configuration Guide   Page 21 of 52 
 
Figure 19: The Polycom default local admin password option 
In addition, you can enable a Polycom phone so that it downloads this default password; select PBX > AltiGen IP 
Phone Configuration, select the extension, and switch to the Polycom tab. Check the Enable Password Control 
option; the password from the System > Number tab will be copied over. You can change this entry as needed. 
 
Figure 20: Enable password control for a Polycom phone   

 
Polycom Configuration Guide   Page 22 of 52 
Considerations: 
 When you enable password control, the next time the phone reboots the phone will update its Web 
Configuration Utility password to the one password that you specified.  Even if the user later changes the 
password, at the next reboot the phone will revert to the password you specified. 
 If you enable password control and enter a custom password, then you later clear that option’s checkbox, 
the phone’s password will stay as it is. In...

 
Polycom Configuration Guide   Page 23 of 52 
 
Figure 22: The upgrade checkbox for new Polycom phones 
Check this option when you are adding new Polycom phones to your organization and you want to push 
the currently-supported firmware to phones immediately when they are plugged in. 
This option is not selected by default. 
This feature allows you to reduce the wait time for users logging into a new VVX phone; downloading 
firmware may take from 8-10 minutes. 
 For existing Polycom VVX phones – An...

 
Polycom Configuration Guide   Page 24 of 52 
The next time that the phone restarts, the firmware on that phone will automatically be upgraded. 
Secondary Proxy Support 
You can now assign a secondary proxy server that Polycom phones will connect to when the main MAXCS server 
becomes unavailable. On this proxy server, some limited inbound and outbound calls can be performed. Only 
SIP/UDP is supported.  When the main MAXCS server is back up, the phones will automatically reconnect to the 
main server,...

 
Polycom Configuration Guide   Page 25 of 52 
 If you use AudioCodes MP-11x as the secondary proxy, SAS (Standalone Survivability) will be used. The 
MP-11x supports up to 25 registered users when SAS is enabled. To work around this limitation, disable 
SIP registration on additional Polycom phones. When the phone is not registered to the MP-11x, it cannot 
receive calls from other extensions. When a PSTN call comes in to the MP-11x, the call cannot be 
forwarded to a Polycom phone that is not...

 
Polycom Configuration Guide   Page 26 of 52 
 Video Support– VVX models only (VVX models only) – MAXCS supports video calls on Polycom IP phones. 
Supported devices include VVX500, VVX600, and VVX1500. 
Note: On Polycom IP phones, these features may behave somewhat differently than on AltiGen IP Phones. 
Assign Advanced Features Licenses to Polycom Phones 
This section shows how to assign Polycom Advanced Features licenses to IP phones.  
An extension must be assigned a 3rd-party license in order to...

 
Polycom Configuration Guide   Page 27 of 52 
You may want to advise your Polycom users that if DND does not appear to work shortly, they can reboot the 
phone to download the configuration change. 
Busy Lamp Field (BLF) 
The Busy Lamp field feature is designed for users who monitor and pick up calls to other extensions. You can 
configure up to four BLF slots per phone.   
Note: You can now set a Global extension as a BLF softkey for Polycom phones, just as you can with AltiGen IP 
phones. However, you...

 
Polycom Configuration Guide   Page 28 of 52 
6. The Label field will populate automatically the first time you configure the slot, based upon the extension 
that you chose. This text will appear on the Polycom phone beside the extension number.  
You can edit this string as needed to clearly indicate the name of the user, a group name, or any relevant 
string. Be aware that the character display length for this field will vary from one Polycom model to 
another. To avoid having this entry truncated on...

 
Polycom Configuration Guide   Page 29 of 52 
 
 
1. In MAXCS Administrator, set up Line Park groups (select PBX > Line Park Configuration). For detailed 
instructions, refer to the MAXCS Administration Manual. 
 
 
2. Select PBX > AltiGen IP Phone Configuration. Switch to the Polycom tab. Select the extension.  
The page shows you ten customizable sets of fields; each one is a lamp slot. You can configure a BLF slot 
or a Line Park slot for each of the ten sets of fields.  
3. In any available lamp...

 
Polycom Configuration Guide   Page 30 of 52 
The Label field will populate automatically based upon the number that you entered. This text will appear on 
the Polycom phone beside the line park number.  
5. (Optional) You can edit the text in the Label field as needed, to clearly indicate the name of the group.  
Be aware that the character display length for this field will vary from one Polycom model to another. To 
avoid having this entry truncated on a phone’s display, enter a relatively short...