AltiGen comm MAXCS 80 CU1 Polycom RealPresence Group 500 Configuration Guide for MaxCS

 
Polycom Configuration Guide   Page 31 of 52 
Users can identify the current voice setting by looking at the Headset button on the phone; if the headset button is 
blinking, the default path is the headset. If that button is not blinking, the default path is the speaker. 
Note: With incoming calls, pressing the Headset button will answer the call but will not reset the default. 
Please make your Polycom VVX users aware of this change. 
Polycom Paging Groups 
Polycom extensions can make one-way audio...

 
Polycom Configuration Guide   Page 32 of 52 
2. Click Add to add a new group.  
3. Enter the paging group number. 
4. Check Polycom paging group. 
5. Assign an available paging channel ID number for the group (1-25).   
 
 
 
 
6. Click OK. You will see the new group in the Paging Group page, in the left panel. Polycom groups will show 
(Polycom) to the right of the number. 
7. Modify the group information as needed.  For the First Name and Last Name fields, enter details up to a 
maximum of 32...

 
Polycom Configuration Guide   Page 33 of 52 
Device Auto Answer 
Users can have the Polycom phone automatically answer calls by using the feature in MaxAgent, 
MaxCommunicator, AltiConsole, and MaxOutlook.  The extension must have a Polycom Advanced Features license 
to use this feature.   
In previous releases, agents with Polycom VVX phones could both enable the Auto-Answer feature as well as set 
the default voice path (speaker or handset) in a single setting the client’s Configuration > Extension...

 
Polycom Configuration Guide   Page 34 of 52 
MaxCS automatically checks for a Polycom Advanced Features license. If no Polycom Advanced Features 
license is available on server B, then this relocation request would fail. 
To accommodate this ability, a checkbox on the Enterprise Manager > User > Resolve tab has been renamed to 
Allow user to relocate a global extension using #17/#27. 
 
Figure 38: Relocation option 
The following data will be relocated from the remote server; the administrator should...

 
Polycom Configuration Guide   Page 35 of 52 
Client Transfer and Conference Enhancements 
Users with Polycom VVX phones can perform basic call actions, including answering calls, placing calls on hold, 
transferring calls, and joining or starting conference calls. 
In Release 8.0, users with the Polycom Advanced Features licenses have additional ways to join and initiate 
conference calls and perform transfers within the client applications MaxAgent, MaxOutlook, MaxCommunicator, 
and AltiConsole.  
The...

 
Polycom Configuration Guide   Page 36 of 52 
Additional Transfer Options 
You can also transfer calls to other calls that are on hold: 
 While on a call, if the user highlights a call on hold and presses Transfer, the held call will be transferred to the 
connected call. 
 If the user highlights the connected call and presses Transfer, the system will open a pop-up listing the calls on 
hold. The user can select one of those on-hold calls to complete the transfer. 
Conference Methods with Polycom...

 
Polycom Configuration Guide   Page 37 of 52 
This feature requires a Polycom Advanced Features license, and is only supported on the following VVX model IP 
phones.  (The feature is not disabled for other Polycom models, but it is only supported on VVX phones.) 
 VVX 300/310 
 VVX 400/410 
 VVX 500 
 VVX 600 
A default Directory Profile, named System, is provided by default. It includes all extensions. You can configure 
additional Directory Profiles as needed. 
Note: Polycom phones have a...

 
Polycom Configuration Guide   Page 38 of 52 
1. Select PBX > AltiGen IP Phone Configuration.  
2. Select the extension. On the Polycom tab, check the option Enable Directory Integration. 
 
Figure 40: The option to enable directory integration for a Polycom extension 
3. For the Profile field, select which Directory Profile this extension should use. 
The change will take effect the next time that phone is rebooted.  
Once you have configured the directory profiles in MaxAdministrator and enabled...

 
Polycom Configuration Guide   Page 39 of 52 
5. Choose the target extension and select the “call” softkey. The line will ring.  Either wait for the agent to 
pick up the call and then choose Transfer (for a Supervised transfer), or choose Transfer while the line is 
ringing for a Blind transfer. 
We recommend that you perform step 2 to avoid hearing a constant dial tone while searching for the target 
contact in step 4.  
Using the Directory to Conference Calls 
Your users will follow this general...

 
Polycom Configuration Guide   Page 40 of 52 
The content of this recording page is based on the Call recording option of the extension or the workgroup. 
Recording is not available when the extension or workgroup recording method in the call recording option set as 
Disable or Auto record to central location. The recording button only supports the recording method Record on 
demand to central location or Record on demand to extension VM. 
   
Figure 43: The Call Recording options for extensions and...