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Aleratec 15 HDD Copy Cruiser HighSpeed WL User Guide

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$Page 72 www.aleratec.com66 Tro\fbleshooting 1. No display on LCD or the unit does not operate when the power is on. ▪Check the power cable connection and the power outlet. ▪Make sure the power voltage matches the voltage of your power outlet. ▪If the duplicator was stored in a location where the temperature dropped below 32°F (0°C) within the past 24 hours, leave the duplicator in a warm room with temperatures at least 65°F (19°C) for 4 hours prior to powering it on. 2. Cannot read source disc. ▪Check...$

$Page 73 www.aleratec.com67 Tro\fbleshooting 7. Cannot boot-up or fails to upgrade firmware. ▪Contact our Tech Support. 8. Can I load data directly from my computer to my duplicator’s Hard Drive? ▪No, your duplicator’s Hard Drive has a unique file system that computers will not recognize. Thus, you can’t perform any read/write operations to the Hard Drive from your computer. 9. How do I reset my duplicator back to default? a. Use UP or DOWN arrow button to navigate to the following screen. b. Press ENT to...$

$Page 74 www.aleratec.com68 Tro\fbleshooting Error Codes Typically the system will show an error message and error code if a problem occurs. Please reference the below diagram for a description of the error codes and the recommend solution: Error CodeError MessageRecommendation 200Master Disc EmptyBlank Disc is in the Source Tray. Make sure thesource is properly selected and double check theMaster Disc. 201Bad MasterThe Master Disc is not recognized by the SourceTray. Please eject and reload the Master Disc...$

$Page 75 www.aleratec.com69 Tro\fbleshooting Error CodeError MessageRecommendation 213DVD-RAM is not supported!The system does NOT support DVD-RAM format. 230Not enough HDD spaceThere is not enough hard drive space to create anew partition. Please delete some existing nonimportant partition to free up more spaces. 231Redundant NameThe Partition Name you’ve entered has already been used. Please choose a different partition name. 232Format Failed!Unable to format the built in hard drive. It is likelythe hard drive...$

$Page 77 www.aleratec.com71 Technical S\fpport After reading this User Guide, if you need additional assistance with this product, please contact Aleratec Technical Support. Our technical staff will be happy to assist you, but they may need your help to better assist you. Calling Aleratec Technical Support without all the necessary information can be both time consuming and frustrating. Therefore, please try to have the following information ready before calling: 1. Part Number - the part number is located...$

$Page 78 www.aleratec.com72 Service and S\fpport Aleratec, Inc., Li\Bmited Warranty This Limited Warranty covers defects encountered in the course of normal use of this product and does not apply to damage from improper use, abuse, accidents, unauthorized service, or inadequate packaging when shipping the product to Aleratec, Inc. Aleratec, Inc. provides the following limited warranty for this product only if the product was originally purchased for use, not re-sale, from Aleratec, Inc., an Aleratec, Inc....$

$Page 79 www.aleratec.com73 Service and S\fpport Please Note: This Warranty is valid only within the United States and Puerto Rico, and applies only to products that are new and unopened on the date of purchase. For areas outside the United States and Puerto Rico, contact the authorized dealer from whom you purchased this product to determine which warranty, if any, applies. THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY OF ALERATEC, INC., AND IS IN...$

$Page 80 www.aleratec.com74 Service and S\fpport To Obtain Warranty Service: You must ship your subsystem to the authorized dealer where your subsystem was purchased within the one year warranty period and no later than thirty days after discovery of claimed defect, whichever occurs first. In either case, you must provide proof of original purchase before any warranty service can be performed. Products and parts provided as a result of warranty service may be other than new but will be in good working order...$

$Page 81 www.aleratec.com75 Technical S\fpport FAX Back Form Aleratec, Inc. Technical S\fpport Fax\B Back Form Please record the following information to help expedite any warranty claim: Model No.: _________________Serial No.: _______________________________ Date Purchased: ______________________________________________________ Place of Purchase: _____________________________________________________ To: Technical Support Group FAX: 1-818-678-0483 FROM: ________________________FAX:...$

$Page 82 Document Number: 260201_U\f_EN\f_Rev\b A Copyright © 2011 Specifications subj\Uect to change with\Uout notice\b Aleratec, Inc\b 9851 Owensmouth Avenue Chatsworth, CA 913\U11 U\bS\bA\b www.aleratec.com :$

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							www.aleratec.com75
Technical S\fpport FAX Back Form
Aleratec, Inc.
Technical S\fpport Fax\B Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________Serial No.:  _______________________________
Date Purchased:  ______________________________________________________
Place of Purchase: _____________________________________________________
To:	 Technical	Support	Group	FAX:	1-818-678-0483
FROM: ________________________FAX:  _______________________________
E-MAIL:   ___________________________________________________________
RE: ___________________________TEL:  _______________________________
DATE: __________________# OF PAGES:  _______________________________
I am experiencing the following problems with my 1:3 Blu-ray/DVD/CD LightScribe 
Duplicator SA:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies 
as necessary. You can reach us electronically at: www.aleratec.com on the internet.

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							Document Number: 260201_U\f_EN\f_Rev\b A  Copyright © 2011
Specifications subj\Uect to change with\Uout notice\b 
 
Aleratec, Inc\b
9851 Owensmouth Avenue
Chatsworth, CA 913\U11 U\bS\bA\b
www.aleratec.com
:

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Aleratec 15 HDD Copy Cruiser HighSpeed WL User Guide

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