Aleratec 116 USB 30 Copy Tower Duplicator User Guide
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www.aleratec.com27 Using the USB Dupli\ccation Suite Softwa\cre 3. Once the DOS windows have closed, you may exit the module.
www.aleratec.com28 Using the USB Dupli\ccation Suite Softwa\cre Port Training Port Training is used to align the USB port numbers in the software with the USB ports on the front of your duplicator. For best results in using your Aleratec USB 3.0 Copy Tower we recommend performing a Port Training prior to the start of a new copy job. 1. Start by choosing Port Training from the drop down menu. 2. A new dialog box will pop-up prompting you to remove all USB flash drives form the duplicator. Click “OK” to continue.
www.aleratec.com29 Using the USB Dupli\ccation Suite Softwa\cre 3. You will now be asked to Insert a USB flash drive into port 1. 4. Insert a USB flash drive into port 1 and a message stating “Port 1 learned” will be displayed along with a message asking to “Insert USB flash drive into port 2.”
www.aleratec.com30 Using the USB Dupli\ccation Suite Softwa\cre 5. Repeat this process until all 16 ports of your duplicator are trained. Then press “Complete” to continue. 6. After performing Port Training the designation for USB Flash Drives will change from Window Drive Letters (D,E, F, etc.) to USB-01, USB- 02, USB-03, etc. Note: \b\fe to the hardware\s differences between US\sB 2.0 and USB 3.0 fl\sash drives, if yo\f train a port \fsing\s a USB 3.0 drive, it\s will only work for \sUSB 3.0 drives. The same goes for USB 2.0 dr\sives. Therefore, we s\fgge\sst yo\f work with batc\shes of the same USB flash drive type i\sf yo\f want to take \sadvantage of Port Training. Whenever y\so\f switch from USB 3.0 \sto USB 2.0 drives, o\sr vice-versa, yo\f wil\sl need to perform P\sort Training to re-align p\sort n\fmbering in the\s software.
www.aleratec.com31 Technical Support After reading this Software User Guide, if you need additional assistance, please contact Aleratec Technical Support. Our technical staff will be happy to assist you, but they may need your help to better assist you. Calling Aleratec Technical Support without all the necessary information can be both time consuming and frustrating. Therefore, please try to have the following information ready before calling: 1. Part Number - the part number is located on the bottom of the 1:16 USB 3.0 Copy Tower. 2. Serial Number - the serial number is located on the back of the 1:16 USB 3.0 Copy Tower. 3. Problem - your questions about the 1:16 USB 3.0 Copy Tower software. Please provide enough information about your problem so our technical staff can recreate and diagnose it. Technical Support Addresses and Phon\ce Numbers XBy e-mail: [email protected] XBy Telephone: 1-818-678-0484 – Skype: support.aleratec.com Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding U.S. holidays. Please try to call from a phone near your computer system. XAccess is available 24 hours a day, 365 days a year, via: The World Wide Web at: www.aleratec.com FAX at: 1-818-678-0483
www.aleratec.com32 Technical Support FAX Back Form Aleratec, Inc. Technical Support Fa\cx Back Form Please record the following information to help expedite any warranty claim: Model No.: _____________Serial No.: ____________________________ Date Purchased ________________________________________________ Place of Purchase: ______________________________________________ To: Technical Support Group FAX: 1-818-678-0483 FROM: _____________________FAX: ____________________________ E-MAIL ________________________ RE: ________________________TEL: ____________________________ DATE: _______________# OF PAGES: ____________________________ I am experiencing the following problems with my 1:16 USB 3.0 Copy Tower software: _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ By answering these questions, your problem will be solved more rapidly. Make copies as necessary. You can reach us electronically at: www.aleratec.com on the internet.
Document Number: 330110_SU\f_EN\f_Rev\b A Copyright © 2012 Specifications subj\Uect to change with\Uout notice\b Aleratec, Inc\b 9851 Owensmouth Avenue Chatsworth, CA 913\U11 U\bS\bA\b www.aleratec.com