Aleratec 111 HDD Copy Cruiser IDESATA 11 HDD Duplicator and 12 HDD Sanitizer User Guide

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Using the 1:11 HDD Copy Cruiser IDE/SATA 
Main Menu
Adv Setup
Adv	Setup:	Copy	HPA
If the source hard disk contains a Host Protected Area (HPA), this option  
allows you to choose whether or not to copy data within the HPA. 
1. Press and hold ESC for about three seconds to access the “Adv Setup” 
menu. The following screen will be displayed. 
2. Use the arrow buttons (or) to select “Copy HPA”. The following 
information will be displayed. 
3. Press ENT to display the current configuration setting. A screen similar to 
the following will be displayed. 
4. Use the arrow buttons () to toggle the option “On” or “Off”. After 
changing a setting, remember to press ENT to save it. 
Note: The HPA is a hidden data region defined in ATA/ATAPI-4. 
This area is not usually accessible to the operating system or 
software applications. The 1:11 HDD Copy Cruiser IDE/SATA 
supports the copying of data from this hidden area.
ESC


11. Adv SetupENT
ESC


11-08. Adv SetupCopy HPAENT
ESC

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Copy HPAOffENT  
						

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Using the 1:11 HDD Copy Cruiser IDE/SATA 
Main Menu
Adv Setup
Adv	Setup:	Burn	In
This function is used to burn in all HDD
1. Press and hold ESC for about three seconds to access the “Adv Setup” 
menu. The following screen will be displayed. 
2. Use the arrow buttons (or) to select “Burn In”. You will have four 
Burn In options.
3. Press ENT to display the current configuration setting. A screen similar to 
the following will be displayed.
4. Use the arrow buttons () to select an option, press ENT and Burn In 
will begin. After changing a setting, remember to press ENT to save it. 
ESC


11. Adv SetupENT
ESC


11-09. Adv SetupBurn InENT
ESC


Burn In ModeCopy & CompareENT
ESC


Burn In ModeCompareENT
ESC


Burn In ModeAsync Cpy & CmpENT
ESC


Burn In ModeAsync CompareENT  
						

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Specifications
Power Requirements100V-240V AC, 50/60Hz
Dimensions(length x width x height)D: 416mm  W: 191mm H: 648mm   
Weight15.9 Kilograms
Note: Specifications subject to change without notice. 
Troubleshooting
If your 1:11 HDD Copy Cruiser IDE/SATA is not performing as expected, refer to 
the symptoms below, and follow the suggested corrective action. 
SymptomsCorrective Actions
LCD DisplayIf the LCD display does not display any message and the backlight is not lit after powering on the 1:11 HDD Copy Cruiser IDE/SATA, check that the power cable is properly connected and that the ON/OFF switch is turned on.
Error MessagesWhile the system is performing an operation and the operation is manually terminated, an error message will be shown in the LCD display. This may lead to an failed operation and could cause the 1:11 HDD Copy Cruiser IDE/SATA to stop responding. If this happens, power the unit off, wait about ten (10) seconds, and then reapply power.
Hard DiskIf the 1:11 HDD Copy Cruiser IDE/SATA does not detect one of the hard disk drives, verify that the drive is properly seated in the drive bay.
Keypad ButtonsIf pressing the keys on the front panel produces no response from the system, the 1:11 HDD Copy Cruiser IDE/SATA may still be busy with the previous operation. If the system idle, power the unit off, wait about ten (10) seconds, and then reapply power.
Firmware UpdateThe device can be updated to new versions of firmware via a hard disc drive. If unable to update the firmware, check that the firmware was downloaded correctly. A failed firmware upgrade may cause the 1:11 HDD Copy Cruiser IDE/SATA to become inoperable. If the system is working normally, do not attempt this operation. If the system is already experiencing problems, please contact Aleratec for repairs.
Startup/ShutdownDo not power off the system while it is performing an operation. After a normal shutdown, wait about ten (10) seconds before reapplying power.  
						

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Technical Support
After reading this User Guide, if you need additional assistance with this product, 
please contact Aleratec Technical Support. Our technical staff will be happy to assist 
you, but they may need your help to better assist you. 
Contacting support without all the necessary information can be both time 
consuming and frustrating. Therefore, please try to have the following information 
ready before calling:
1. Part Number - the part number is located on the bottom of the 1:11 HDD Copy 
Cruiser IDE/SATA.
2. Serial Number - the serial number is located on the back of the 1:1 1 HDD Copy 
Cruiser IDE/SATA.
3. Troubles/symptoms - please provide enough information about the issue so our 
technical staff can accurately diagnose it.
Technical Support Addresses and Phone Numbers
 XBy e-mail: [email protected]  –  Skype: support.aleratec.com
 XBy Telephone: 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, 
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
 XAccess is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
 
FAX at: 1-818-678-0483  
						

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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________Serial No.:  _______________________________
Date Purchased:  ______________________________________________________
Place of Purchase: _____________________________________________________
Firmware Version: ________________  HDD Brand and Model:  _______________
To:	 Technical	Support	Group	FAX:	1-818-678-0483
FROM: ________________________FAX:  _______________________________
E-MAIL  ____________________________
RE:  ___________________________TEL:  _______________________________
DATE: __________________# OF PAGES:  _______________________________
I am experiencing the following issues with my 1:11 HDD Copy Cruiser IDE/SATA:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies 
as necessary. You can reach us electronically at: www.aleratec.com on the internet.   
						

							Document Number: 350124_ENG_Rev. A Copyright © 2013
Specifications subject to change without notice. 
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
www.aleratec.com