Alcatel OneTouch Alcatel Tru User Manual

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Select time zone 
Touch to open a dialog where you can set the phone’s time zone.
Use 24-hour format 
Mark the checkbox to display the time using the 24-hour clock format.
11.4.2 Accessibility
Use the Accessibility settings to configure any accessibility plug-ins you have installed on your phone. 
Captions
Touch to activate/deactivate captions for phone screen.
Magnification gestures
Touch to turn on/off to activate/deactivate zoom in/out function by triple-tapping the screen.
High contrast text
Mark the checkbox to activate high contrast text.
Speak passwords
Mark the checkbox to speak passwords while typing.
Accessibility shortcut
Touch to turn on/off to enable/disable accessibility features.
Touch & hold delay
Touch to adjust the duration of touch and hold delay. This function enables your phone to differ touch and touch & hold, which may avoid incorrect operations. 
						

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Color inversion
Touch the switch to turn on/off color inversion.
Color correction
Touch to turn on/off color correction.
11.4.3 Regulatory & safety
Touch to view product information.
11.4.4 About phone
This contains information about things ranging from Legal information, Model number, Firmware version, Baseband version, Kernel version, Build number to those listed below:
System updates
Touch to check for system updates.
Status 
This contains the status of the Battery status, Battery level, My phone number, Network, Signal strength, etc.
Legal information
Touch to view legal information. 
						

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12 Making the most of your phone ...........
You can download software upgrades for free from the website (www.alcatelonetouch.com). 
12.1 Upgrade
You can use the Over-the-air Upgrade tool to update your phone's software.
12.1.1 Over-the-air Upgrade
Using the Over-the-air Upgrade tool you can update your phone's software.
To access System updates, touch Settings\About phone\System updates. Or you can touch  icon to open the applications list. Then touch System Updates. When there is a new version can be updated, one indicator will be shown on System updates menu. If you want to update the system, please touch System Updates and then the button Download, after it is done please touch Install to complete the upgrade. Now your phone's software will be the latest version.
You should turn on data connection before searching for updates. Settings for auto-check intervals is also available once you restart the phone.
If you have chosen auto-check, when the system discovers the new version, dialog will pop up to choose download or ignore, the notification also will show in status bar. 
						

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13 12 Month Limited Warranty .................
TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer usage and condition be proven to be defective in material or workmanship that results in product failure within the first twelve (12) months from the date of purchase as shown on your original sales receipt from an authorized sales agent.  Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s). Batteries, power adapters, and other accessories sold as in box items are also warranted against defects and workmanship that results in product failure within the first twelve (12) month period from the date of purchase.  This warranty extends to products purchased and sold within the United States. 
The limited warranty for your wireless device will be voided if any of the following conditions occur: 
• Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used;
• Connection to any equipment not supplied or not recommended by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by TCL Communication Ltd. or its affiliates; 
• Changes to the device operating system by the user or third party applications;
• Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust and any condition outside the operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.  
						

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There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support:  Contact the customer care center by calling (855-368-0829) or going to (http://www.alcatelonetouch.us).  We have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service.  In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our out of warranty repair options.
Electronic Recycling:
For more information on Electronic Recycling, please:
1) Visit ALCATEL ONETOUCH Electronic Recycling Program website at http://www.alcatelonetouch.us/electronic-recycling-program, or
2) Call ALCATEL ONETOUCH US Customer Support at 1-855-368-0829. 
						

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Troubleshooting................................................
Before contacting the service center, you are advised to follow the instructions below:• You are advised to fully charge () the battery for optimal operation.• Avoid storing large amounts of data in your phone as this may affect its performance.• Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading. ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile before doing formatting and upgrading. 
Carry out the following checks:
My phone is frozen or cannot be switched on • Check the battery power level, charge for at least 20 minutes.• If it still does not work, please reset the phone using the Power key and the Volume up ke y.
My phone has not responded for several minutes• Restart your phone by pressing and holding the Pow e r ke y.
My phone turns off by itself• Check that your screen is locked when you are not using your phone, and make sure the Pow e r key is not mis-contacted due to unlocked screen.• Check the battery charge level.
My phone cannot charge properly• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.• Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°\
F)).• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed• Try connecting in another location.• Verify the network coverage with your service provider.• Check with your service provider that your SIM card is valid.• Try selecting the available network(s) manually. • Try connecting at a later time if the network is overloaded. 
						

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My phone cannot connect to the Internet• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.• Make sure that the internet access service of your SIM card is available.• Check your phone's Internet connecting settings.• Make sure you are in a place with network coverage.• Try connecting at a later time or another location.
Invalid SIM card• Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).• Make sure the chip on your SIM card is not damaged or scratched.• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched  .• For international calls, check the country and area codes.• Make sure your phone is connected to a network, and the network is not overloaded or unavailable.• Check your subscription status with your service provider (credit, SIM card valid, etc.).• Make sure you have not barred outgoing calls.• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).• Check your subscription status with your service provider (credit, SIM card valid, etc.).• Make sure you have not forwarded incoming calls.• Make sure that you have not barred certain calls.• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received• Check that you have subscribed to this service with your service provider.• Your caller has concealed his/her name or number. 
						

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I cannot find my contacts• Make sure your SIM card is not broken.• Make sure your SIM card is inserted properly.• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor• You can adjust the volume during a call by pressing the Volume Up/Down ke y.
• Check the network strength  .• Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual• Check with your service provider to make sure that your subscription includes this service.• Make sure this feature does not require an ALCATEL Onetouch accessory.
When I select a number from my contacts, the number cannot be dialed• Make sure that you have correctly recorded the number in your file.• Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts.
My callers are unable to leave messages on my voicemail• Contact your service provider to check service availability.
I cannot access my voicemail• Make sure your service provider's voicemail number is correctly entered in "Voicemail number".• Try later if the network is busy.
I am unable to send and receive MMS• Check your phone memory availability as it might be full.• Contact your service provider to check service availability and check MMS parameters.• Verify the server center number or your MMS profile with your service provider.• The server center may be swamped, try again later.
SIM card PIN locked• Contact your service provider to obtain the PUK code (Personal Unblocking Key). 
						

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I am unable to connect my phone to my computer• Check that your USB driver is installed properly.• Check that you have marked the checkbox of USB debugging in USB connection options.• Make sure that you’re using the right cable from the box.
I am unable to download new files• Make sure there is sufficient phone memory for your download.• Check your subscription status with your service provider.
The phone cannot be detected by others via Bluetooth• Make sure that Bluetooth is turned on and your phone is visible to other users .• Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer• Make sure you follow the complete charge time (minimum 2.5 hours).• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.• Switch on the backlight upon request.• Extend the email auto-check interval for as long as possible.• Update news and weather information on manual demand, or increase their auto-check interval.• Exit background-running applications if they are not being used for a long time.• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. • This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperatures. 
						

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Safety and Use. .................................................
We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.EXPOSURE TO RADIO FREQUENCY SIGNALSYour wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for handheld wireless phones. Those guidelines are consistent with the safety standards previously set by both U.S.  and international sta ndards bodies: ANSI C95.1 (1992) * NCRP Report 86 (1986) * ICNIRP (1996) *Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. For example, over 120 scientists, engineers, and physicians from universities, government health agencies, and industry reviewed the available body of research to develop the ANSI Standard (C951).The d esign of your phone complies with the FCC guidelines (and those standards). 1: American National Standards Institute. 2: National Council on Radiation Protection and Measurements. 3: International Commission on Nonionizing Radiation Protection.ANTENNA SAFETYUse only the supplied or an approved replacement antenna. Unauthorized antennas, modifications, or attachments could impair call quality, damage the phone, or result in violation of FCC regulations. Please contact your local dealer for replacement antenna.
Do not use the phone with a damaged antenna. If a damaged antenna comes into contact with the skin, a minor burn may result. Please contact your local dealer for replacement antenna.
DRIVING SAFETYTalking on the phone while driving is extremely dangerous and is illegal in some states. Remember, safety comes first. Check the laws and regulations on the use of phones in the areas where you drive. Always obey them. Also, if using your phone while driving, please:• Give full attention to driving. Driving safely is your first responsibility.• Use hands-free operation, if available.• Pull off the road and park before making or answering a call, if driving conditions so require.If you must use the phone while driving, please use one-touch, speed dialing, and auto answer modes.An airbag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment, in the area over the airbag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result.WARNING: Failure to follow these instructions may lead to serious personal injury and possible property damage.