Acer Travelmate 350 Service Guide

							TravelMate 350
Service Guide
  PART NO.:  49.45H02.001
  DOC. NO.:   SG348                                                                                                          PRINTED IN TAIWAN Service guide files and updates are available
on the AIPG/CSD web; for more information, 
please refer to http://csd.acer.com.tw 
						

							II
Copyright
Copyright © 1999 by Acer Incorporated.  All rights reserved.  No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
purpose.  Any Acer Incorporated software described in this manual is sold or licensed as is.  Should the 
programs prove defective following their purchase, the buyer (and not  Acer Incorporated, its distributor, or its 
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
damages resulting from any defect in the software.  
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
						

							III
Conventions
The following conventions are used in this manual:
Screen messagesDenotes actual messages that appear 
on screen.
NOTE
Gives bits and pieces of additional 
information related to the current 
topic.
WARNING
Alerts you to any damage that might 
result from doing or not doing specific 
actions.
CAUTION
Gives precautionary measures to 
avoid possible hardware or software 
problems.
IMPORTANT
Reminds you to do specific actions 
relevant to the accomplishment of 
procedures. 
						

							IV
Preface
Before using this information and the product it supports, please read the following general information.
1.
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
decided for Acers global product offering. To better fit local market requirements and enhance product 
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
in this generic service guide. In such cases, please contact your regional offices or the responsible 
personnel/channel to provide you with further technical details.
2.
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
available on your regional web or channel. If,  for whatever reason, a part number change is made, it will 
not be noted in the printed Service Guide.  For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
service of customer machines. 
						

							V
Table of Contents
Chapter 1 System Specifications  1
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1 
System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4
Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   10
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   11
Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   15
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .   17
Chapter 2 System Utilities  29
BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   29
BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System Utility Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   38
System Diagnostic Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   39
Chapter 3 Machine Disassembly and Replacement  43
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   44
Disassembly Procedure Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   45
Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   47
Removing the Hard disk drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   48
Removing the DVD-ROM and Floppy disk drive Module. . . . . . . . . . . . . . . . . .   49
Removing the Video Capture Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
Removing the Extended Memory  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   51
Disassembling the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  52
Removing the LAN Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   57
Removing the Upper Case  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   58
Removing the Lower Case  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   61
System Upgrade Procedure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  64
Chapter 4 Troubleshooting  69
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   70
Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . .   73
Chapter 5 Jumper and Connector Information  83
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   83
Bottom View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   85
Chap ter  6   FR U ( F ield  R ep la cea ble  Unit )  List  87
A pp en d ix  A   Model D efin it ion  a nd  Configuration                                 101
A pp en d ix B  Test  Com patib le  Com po nen ts  10 3
Mic ro so ft  W indows  98  Environ ment  T est  . .  .  . .  .  .  .  .  .  . .  .  .  .  .  . .  .  .  .  .  .  . .  .  .  .   1 04
M ic ro so ft  W indows  2000  Environ ment  T est  .  . .  .  .  .  .  .  . .  .   .  .  .  . .  .  .   .  .  .  . .  .  .  .   1 07
W in d ow s  M illen iu m  E nvir on ment  T est.  . .  . . . . . .  . . .  . . .  . . .  . . . .  . . .  . . .  . . .   1 10
M ic ro so ft  W indows  NT   E nviro nm en t  T est. .  .  . .  .  .  .  .  .  . .  .  .  .  .  . .  .  .  .  .  .  . .  .  .  .   1 13
A pp en d ix  C   Onlin e S up po rt I nfo rm at io n  117
I n d ex  11 9 
						

							VI
Table of Contents 
						

							Chapter 11
Features
This computer was designed with the user in mind.  Here are just a few of its many features:
Performance
!Mobile Pentium® III 256 KB level 2 cache featuring Intel® SpeedStep™ technology
!64-bit memory bus 
!External EasyLink™ Combo Drive (floppy and CD-ROM/DVD-ROM drive)
!High-capacity, Enhanced-IDE hard disk
!Li-ion main battery pack
!Power management system with ACPI (Advanced Configuration  Power Interface) 
!Smart Card interface with pre-boot authentication systems as security feature.
Display
!13.3 Thin-Film Transistor (TFT) liquid-crystal display (LCD) displaying 24-bit true-color at 
1024x768 eXtended Graphics Array (XGA) resolution
!4 MB to 8 MB Video DRAM, configurable through BIOS
!3D capabilities
!Simultaneous LCD and CRT display support
!Supports other output display devices such as LCD projection panels for large-audience 
presentations
!Automatic LCD dim feature that automatically decides the best settings for your display and 
conserves power
!Dual display capability
Multimedia
!16-bit high-fidelity AC’97 PCI stereo audio with wavetable synthesizer
!Built-in speaker with microphone
!Sound Blaster Pro and Windows Sound System-compatible
!High-speed CD-ROM or DVD-ROM drive 
!USB video capture kit option
Connectivity
!High-speed fax/data modem port
!Fast infrared wireless communication
!USB (Universal Serial Bus) ports
!Ethernet/Fast Ethernet port
!IEEE 1394 port
!Smart Card interface socket
!Optional Bluetooth wireless communication feature
!Optional 802.11b wireless LAN
System Specifications
Chapter 1 
						

							2Chapter 1
Human-centric design and ergonomics
!Sleek, smooth and stylish design
!Full-sized keyboard
!Ergonomically-centered touchpad pointing device
!Internet scroll key
Expansion
!One type II/I CardBus PC card (formerly PCMCIA) slot with ZV (zoomed video) port support
!Upgradeable memory
!EasyPort port replicator 
						

							Chapter 13
System Block Diagram
CPUCOPPERMINE
700/750 MHz
North BridgeALi M1632M-U
South BridgeALi M1535
SDRAMSO-DIMM*2100 MHz
HOST BUS100 MHz
LAN/802.11Mi ni P CI
PCI BUS  33 MHz
IEEE 
1394
TI TSB4 3LV2 2
CARDBUSTARZAN
LCD
CRT
TV
KBCM38867BIOS
ROMDEB UG
PORTRTCBQ3285LF
ZV PORT
SM AR T CAR DSLOT * 1
CARDBUSSLOT * 2
XD BUS
HDD
COMBOCD-ROM
FDD
IDEP
IDES
IDE BUS
Ultra 66
FDD
AC-LINK
MODEMDaughterCard
AC  97
CodecUSB
POR TBLU E
TOOTHFIR
CONNECTORPOR T  R EPLIC AT ORCOM Port PS2
Serial Port EXT  KB
Audio Jack CRT
US B 0,1 TV
MO D EM LAN
TouchPadPS/2
PORTINT
KBBAT
CPU CORE
Regulator
CLOCK
Generator
Power & DC-DC
Regulator
Battery
Charger 
						

							4Chapter 1
Board Layout
To p  Vi e w
1.  Expansion port 10. PCMCIA socket connector
2.  Modem port 11. Speaker/Headphone-out jack
3.  LAN port 12. Line-in/external MIC jack
4.  External monitor port 13. Infrared port
5.  DC-in port 1 14. Keyboard controller (M38867)
6.  Pentium III processor 15. BIOS Flash ROM
7.  EasyLink Combo Drive port 16. ALI M1535 South Bridge 
8.  IEEE 1394 port 17. Mini PCI socket
9.   ALI M1632 North Bridge 18. RTC battery
8 27 6 1
4
5 317 18 16
10 11 12 14 15
9 13