Acer Travelmate 340 Service Guide
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TravelMate 340 Service Guide PART NO.: 49.40F02.001 DOC. NO.: SG322-9910A PRINTED IN TAIWAN Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw 340SG.book Page I Thursday, October 28, 1999 10:51 AM
II Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders. 340SG.book Page II Thursday, October 28, 1999 10:51 AM
III Conventions The following conventions are used in this manual: Screen messagesDenotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures. 340SG.book Page III Thursday, October 28, 1999 10:51 AM
IV Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acers global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. 340SG.book Page IV Thursday, October 28, 1999 10:51 AM
V Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Left Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Right Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Hardware Configuration and Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Chapter 2 System Utilities 25 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Basic System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Startup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Onboard Devices Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Load Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Executing Flash Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 System Utility Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Panel ID Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Thermal and Fan Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Main Board Data Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 System Diagnostic Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Running PQA Diagnostics Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Chapter 3 Machine Disassembly and Replacement 39 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Removing the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Disassembling the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . 44 Removing the External DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Removing the Middle Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Removing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Disassembling the LCD module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Removing the DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Removing the Modem Combo Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Removing the RTC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Removing the Lower Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Removing the Touchpad Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 340SG.book Page V Saturday, October 30, 1999 1:33 PM
VI Table of Contents Chapter 4 Troubleshooting 53 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . 54 Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . 60 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Index of AFlash BIOS Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Index of PQA Diagnostic Error Code, Message . . . . . . . . . . . . . . . . . . . . . 64 Chapter 5 Jumper and Connector Information 65 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Chapter 6 FRU (Field Replaceable Unit) List 67 Appendix A Model Number and Configurations 77 Appendix B Test Compatible Components 79 Windows 95 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Windows 98 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Windows 2000 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Windows NT 4.0 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Appendix C Online Support Information 85 Index 87 340SG.book Page VI Saturday, October 30, 1999 1:33 PM
Chapter 11 Features This computer was designed with the user in mind. Here are just a few of its many features: Performance TIntel Pentium® III 450/500 processor with integrated L2 cache memory T64-bit main memory TLarge and vibrant Thin-Film-Transistor (TFT) SVGA Liquid Crystal Display (LCD) T64-bit graphics acceleration with 2.5MB graphics memory and Accelerated Graphics Port (AGP) THigh-capacity, Enhanced-IDE removable hard disk TExternal EasyLink™ Combo Drive (floppy drive + CD-ROM or DVD-ROM drive “combo”) TLithium-Ion battery pack TPower management system with ACPI (Advanced Configuration and Power Interface) or APM (Advanced Power Management) support Multimedia T16-bit high-fidelity PCI stereo audio with 3D sound and wavetable synthesizer TBuilt-in speaker TEasyLink™ Combo Drive (CD-ROM or DVD-ROM) TDual view capability TDVD playback capability (with DVD-equipped EasyLink™ DVD Combo Drive option) TUSB video capture kit Connectivity THigh-speed fax/data PCI modem TBuilt-in network feature for Ethernet 10/1000 LAN --- optional TFast infrared (FIR) wireless communication TUniversal Serial Bus (USB) port Human-centric Design and Ergonomics TUltra-slim, sleek, smooth and stylish design TFull-sized keyboard TWide and curved palm rest TErgonomically-centered touchpad pointing device with scroll function TStylish cover accessory Expansion TCardBus PC Card (formerly PCMCIA) slot (one type II/I) with Zoomed Video (ZV) support TUpgradeable memory and hard disk System Specifications Chapter 1 340SG.book Page 1 Thursday, October 28, 1999 10:51 AM
2Chapter 1 Display The large graphics display offers excellent viewing, display quality and desktop performance graphics. The computer supports a Thin-Film Transistor (TFT) liquid crystal display (LCD) displaying 32-bit true-color at 800x600 Super Video Graphics Array (SVGA) resolution. Video Performance PCI local bus video with 64-bit graphics acceleration and 2.5MB high-speed Synchronous Graphics Random Access Memory (SGRAM) boost video performance. The video also includes 3D capabilities such as Goraud shading, and Z-buffering, as well as DVD playback support. Simultaneous Display The computer’s large display and multimedia capabilities are great for giving presentations. If you prefer, you can also connect an external monitor when giving presentations. This computer supports simultaneous LCD and CRT display. Simultaneous display allows you to control the presentation from your computer and at the same time face your audience. You can also connect other output display devices such as LCD projection panels for large-audience presentations. Power Management The power management system incorporates an automatic LCD dim feature that automatically decides the best settings for your display and at the same time conserves power. See “” on page 24 for more information on power management features. Dualview The computer’s video chip takes advantage of Windows 98 multi-display capability, allowing you to extend your desktop to an external display device, such as an external monitor or projector. With this feature enabled, you can move program windows to and from the computer LCD and external display device. Opening and Closing the Display To open the display, slide the display cover latch to the left and lift up the cover. Then tilt it to a comfortable viewing position. The computer employs a microswitch that turns off the display (and enters Standby mode) to conserve power when you close the display cover, and turns it back on when you open the display cover. NOTE: If an external monitor is connected, the computer turns off the display (but does not enter standby mode) when you close the display cover. To close the display cover, fold it down gently until the display cover latch clicks into place. WARNING: To avoid damaging the display, do not slam it when you close it. Also, do not place any object on top of the computer when the display is closed. 340SG.book Page 2 Thursday, October 28, 1999 10:51 AM
Chapter 13 System Block Diagram PC COMPATIBILITY SIGNALS CORE - 1.6 V PRIMARY IDE DC- DC DC- DCOUTPUT 1.6V COPPERMINE 450/ 500 MHz Pe nt i um I I I CPU CPU MAX1617 MAX1617THERMAL SENSOR SDRAM SDRAMDUAL SOCKE TS DUAL SOCKE TS CRT CRT M1621 VGA VGALCD LCD INVERTER INVERTER CARD BUS CARD BUS SI NGLE SI NGLE CARD SLOT CARD SLOT POWER POWER SWI TCH SWI TCH AUDI O AUDI OESS-SOLO1E ESS-SOLO1E CD-I N LINE- IN MIC -IN ZV- AUDIO POWER POWER AMPLIFIER AMPLIFIERI NTE RNAL I NTE RNAL SPEAKERS SPEAKERS EXT ERNAL EXT ERNAL HEA DPHONE HEA DPHONE LAN MODEM LAN MODEM SOCKET SOCKET RJ45/ RJ11 RJ45/ RJ11 M1533 LEVEL SHI FT LEVEL SHI FT USB PORT USB PORT HDD HDD GPI / GPO/ GPI O GPI / GPO/ GPI O EXT ERNAL S MI EXT ERNAL S MI DEBUG DEBUG PORT PORTKBC KBC INT. K/B INT. K/B EXT. K/ B EXT. K/ BF AN F AN CO NT RO L CO NT RO L FAN FAN T OU CH PA D T OU CH PA D PS2 PS2 RTC RTCBIOS BIOSSUPER I/ O SUPER I/ O INT. K/B INT. K/BPRINTER PRINTER S ERI AL S ERI AL P ORT CO M1 P ORT CO M1MAX3243 MAX3243BAY MODULE BAY MODULE DCBATOUT CPU_ V CCT +1. 5V LOW POWER GTL + I NTERFACE AGP 2X ZV ZV AUDI O POWE R COMMAND I SA BUS I SA BUSPCI BUS PCI BUS AGP 2X LVTTL3.3 V CD- ROM CD- ROM EX TERNAL FDD EX TERNAL FDD 340SG.book Page 3 Thursday, October 28, 1999 10:51 AM
4Chapter 1 Board Layout 1 Microphone-in Port 16 LCD Connector 2 Line-in port 17 DIMM Socket 1 3 Line-out port 18 External FDD, CD/DVD-ROM Module Connector 4 Power Switch 19 CPU 5 LCD Cover Switch Connector 20 North Bridge ALI M1621 6 AC Adapter Connector 21 HDD Board Connector 7 USB Port 22 Touchpad Connector 8 LAN/Modem Connector 23 Internal Keyboard Connector 9 FIR Port 24 PCMCIA Socket 10 PS/2 Port 25 Jumper Setting 11 Parallel Port 26 LED/Inverter Board Connector 12 Serial Port 27 VGA Controller Cyber 9525 DVD 13 Speaker 28 Mini PCI Card Connector 14 Video Port 29 RTC Battery 15 FAN Connector 3 285 15 18 21 14 16 1713 12 119 876 22 23 24 252 1 4 26 10 19 202729 340SG.book Page 4 Thursday, October 28, 1999 10:51 AM