Acer Extensa 710 Service Guide

							Chapter 3 3-7
Removing the Display Module
1.  Disconnect the LED cable from the main board at CN13.
2.  Remove the 2 screws of the LCD FPC cable.
3.  Disconnect the LCD FPC cable from the motherboard at CN12.
4.  Disconnect the internal microphone power cable on CN9 of the main 
board.
5.  Remove the 2 screws at the base and at the back of the lower case.
6.  Carefully detach the display from the main unit
Removing the heat sink:
1.  To detach the upper case, first remove the 2 screws from the heatsink.
2.  Lift out the heat sink.
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							3-8 EXTENSA 700/710 Service Guide
Disassembling the Upper Case
Disassembly procedure of the upper case:
1.  Remove the 11 screws from the upper case and base unit.
2.  Disconnect the mouse cable at CN18 and the floppy drive cable at CN17.
3.  Disconnect the suspend mode cable at CN7, the left channel speaker at 
CN8 and the right channel speaker at CN10 from the main board.
TouchPad bracket disassembly procedure
1.  Remove the 4 screws of the touch pad cover.
2.  Detach the touch pad cover from the left and right side latches, then 
remove the touch pad cover.
3.  Disconnect the touch pad cable from the touch pad board.
4.  Remove the touch pad board from the upper case.
5.  Remove the right channel speaker by removing it’s 2 screws.
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							Chapter 3 3-9
6.  To separate the left channel speaker from the upper case, release the 
speaker cable from it’s latch. 
Disassembling the CPU:
1.  Remove the 7 screws on the CPU heat sink.
2.  Remove the CPU heat sink.
3.  Lift the MMO CPU module up and remove.
4.  Disconnect the IMM CPU module at U22.
5.  Disconnect the SIR-Lens assembly from the lower case..
Disassembling the fan:
1.  Disconnect the fan power cable at CN23 from the main board.
2.  Remove the screw of the IMM shield.
3.  Lift the IMM shield.
4.  Remove the 2 screws from the fan and separate the fan from the IMM 
shield.
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							3-10 EXTENSA 700/710 Service Guide
Disassembling the lower case:
1.  Remove the main board from the lower case.
2.  Disconnect the DC-DC charger board from the main board at CN24 and 
CN21.
3.  Remove the IDE card  from the main board at CN30.
4.  Remove the 4 screws on the PCMCIA card.
5.  Lift the PCMCIA card  from the main board at CN16.
6.  This completes the disassembly procedure of the lower case.
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							Chapter 3 3-11
Disassembling the LCD:
1.  Remove the 5 screws on the display bezel.
2.  Pull out the LCD bezel carefully.
3.  Remove the internal microphone from the display panel.
4.  Remove the 2 screws located at either side of the LED board.
5.  Lift off the LED board from the display.
6.  Remove the 2 screws which secure the inverter board.
7.  Remove the 4 screws from the LCD.
8.  Detach the LCD and inverter board from the display panel.
9.  Remove the inverter board by disconnecting the FPC cable and the LCD 
power cable.
10.  Remove the FPC cable from the display.
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							3-12 EXTENSA 700/710 Service Guide
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							Chapter 4 4-1
Use the following procedure as a guide for computer problems.
Note: The diagnostic tests are intended to test only Acer products. Non-
Acer products, prototype cards, or modified options can give false 
errors and invalid system responses.
1.  Obtain the failing symptoms in as much detail as possible.
2.  Verify the symptoms by attempting to re-create the failure by running the 
diagnostic test or by repeating the same operation.
Note: To run the diagnostics, refer to “Running the Diagnostics”.
3.  Use the following table with the verified symptom to determine which page 
to go to. Search the symptoms column, and find the description that best 
matches your symptom; then go to the page shown in the “Go To” column.
Symptoms (Verified) Go To
Power failure. (The power indicator 
does not go on or stay on.)“Power Systems Checkout”.
POST does not complete. No beep or 
error codes are
indicated.“Symptom-to-Spare Part Index”, and 
then use the No Beep Symptoms table.
POST beeps, but no error codes are 
displayed.“Symptom-to-Spare Part Index”, and 
then use the Beep Symptoms table.
POST detected an error and displayed 
numeric error codes.“Symptom-to-Spare Part Index”, and 
then use the Numeric Error Codes 
table.
The diagnostic test detected an error 
and displayed a Spare Part code.“Running the Diagnostics”.
The configuration is not the same as 
the installed devices.“Checking the Installed Devices List”.
Other symptoms (such as LCD display 
problems).“Symptom-to-Spare Part Index”, and 
then use the Other Symptoms table.
Symptoms cannot be re-created 
(intermittent problems).Use the customer-reported
symptoms and go to “Symptom-to-
Spare Part Index”.
TroubleshootingC h a p t e r 4
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							4-2 EXTENSA 700/710 Service Guide
Diskette Drive Checkout
Do the following to isolate the problem to a controller, driver, or diskette. A 
write-enabled, diagnostic diskette is required.
Note: Make sure that the diskette does not have more than one label 
attached to it. Multiple labels can cause damage to the drive or 
cause the drive to fail. 
Do the following to select the test device. See “Running the Diagnostics” for 
details.
1.  Boot from the diagnostics diskette and start the PQA program (please 
refer to “Running PQA Diagnostics Program”).
2.  Go to the diagnostic Diskette Drive in the test items.
3.  Press F2 in the test items.
4.  Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reseat the connector on the 
Main board.
If the error still remains:
1.  Reseat the diskette drive.
2.  Replace the diskette driver cable.
3.  Replace the diskette.
4.  Replace the IDE board
5.  Replace the Main board.
CD-ROM Driver Test
Do the following to isolate the problem to a controller, drive, or CD-ROM. 
Make sure that the CD-ROM does not have any label attached to it. The label 
can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1.  Boot from the diagnostics diskette and start the PQA program (please 
refer to “Running PQA Diagnostics Program”.
2.  Go to the diagnostic CD-ROM in the test items.
3.  Press F2 in the test items.
4.  Follow the instructions in the message window.
If an error occurs, reseat the connector on the Main board. If the error still 
remains:
1.  Reseat CD-ROM drive.
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							Chapter 4 4-3
2.  Replace the CD-ROM drive.
3.  Replace the IDE board.
4.  Replace the Main board.
Keyboard or Auxiliary Input Device Checkout
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, 
make sure that the flexible cable extending from the keyboard is correctly 
seated in the connector on the sub card.
If the keyboard cable connection is correct, run the Keyboard Test. See 
“Running the Diagnostics” for details.
If the tests detect a keyboard problem, do the following one at a time to 
correct the problem. Do not replace a nondefective Spare Part:
1.  Reseat the keyboard cables.
2.  Replace the keyboard.
3.  Replace the Main board.
The following auxiliary input devices are supported for this computer:
•  Numeric keypad
•  External keyboard (with keyboard/mouse cable)
If any of these devices do not work, reseat the cable connector and repeat 
the failing operation.
If the problem does not recur, recheck the connector. If the problem is not 
corrected, replace the device and then the Main board.
Memory Checkout
DIMM cards are available for increasing memory capacity.
Slot 1 (MB) Slot 2 (MB) Total Memory (MB)
808
8816
16 0 16
81624
16 8 24
16 16 32
32 0 32
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							4-4 EXTENSA 700/710 Service Guide
Memory errors might stop system operations, show error messages on the 
screen, or hang the system.
1.  Boot from the diagnostics diskette and start the PQA program (please 
refer to “Running PQA Diagnostics Program”.
2.  Go to the diagnostic memory in the test items.
3.  Press F2 in the test items.
4.  Follow the instructions in the message window.
Note: Make sure that the DIMM is fully installed into the connector. A 
loose connection can cause an error.
83240
32 8 40
16 32 48
32 16 48
32 32 64
64 0 64
86472
64 8 72
16 64 80
64 16 80
32 64 96
64 32 96
64 64 128Slot 1 (MB) Slot 2 (MB) Total Memory (MB)
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