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Acer Aspire E 15 E5-575-33BM User Manual

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    Got a question?
    In this section you will find:
    • Frequently asked questions
    • Tips for using Windows 8.1
    • Troubleshooting information
    • How to protect yourself while online
    • Where to find Acer service center contact information 
    						
    							62 - Frequently asked questions
    FREQUENTLY ASKED QUESTIONS
    The following is a list of possible situations that may arise during the 
    use of your computer. Easy solutions are provided for each one.
    I turned on the power, but the computer does not start or boot up.
    Look at the power indicator:
    • If it is not lit, no power is being supplied to the computer. Check the 
    following:
    • If you are using on the battery, it may be low and unable to power 
    the computer. Connect the AC adapter to recharge the battery 
    pack.
    • Make sure that the AC adapter is properly plugged into the 
    computer and to the power outlet.
    • If it is lit, check the following:
    • Is a disc in the optical drive? Remove it and press  +  
    +  to restart the system.
    • Do you have a USB storage device (USB disk or smartphone) 
    plugged into your computer? Unplug it and press  +  + 
     to restart the system.
    Nothing appears on the screen.
    The computer’s power management system automatically blanks the 
    screen to save power. Press any key to turn the display back on.
    If pressing a key does not turn the display back on, three things might 
    be the cause:
    • The brightness level might be too low. Press  + < > (increase) 
    to adjust the brightness level.
    • The display device might be set to an external monitor. Press the 
    display toggle hotkey  +  to toggle the display back to the 
    computer.
    • If the power LED is flashing, the computer may be in Sleep or 
    Hibernate mode. Press and release the power button to resume.
    No audio is heard from the computer.
    Check the following: 
    						
    							Frequently asked questions - 63
    • The volume may be muted. Look at the volume control (speaker) 
    icon in the taskbar. If it is crossed-out, click the icon and deselect the 
    Mute all option.
    • The volume level may be too low. Check the volume from the 
    volume control (speaker) icon in the taskbar. You can also use the 
    volume control buttons to adjust the volume.
    • If headphones, earphones or external speakers are connected to 
    the headphone jack on the computer, the internal speakers 
    automatically turn off.
    I want to eject the optical drive tray without turning on the power.
    There is a mechanical eject hole on the optical drive. Simply insert the 
    tip of a pen or straightened-out paperclip into the hole and push to 
    eject the tray.
    The keyboard does not respond.
    Try attaching an external keyboard to a USB port on the computer. If it 
    works, contact your dealer or an authorized service center as the 
    internal keyboard cable may be loose.
    The printer does not work.
    Check the following:
    • Make sure that the printer is connected to a power outlet and that it 
    is turned on.
    • Make sure that the printer cable is connected securely to a USB port 
    and the corresponding port on the printer. 
    						
    							64 - Frequently asked questions
    I want to restore my computer to its original settings.
    This recovery process helps you restore the C: drive with the original 
    software content that is installed when you purchased your computer.
    Before performing a restore operation, please check the BIOS 
    settings.
    1. Check to see if Acer disk-to-disk recovery is enabled or not.
    2. Make sure the D2D Recovery setting in Main is Enabled.
    3. Exit the BIOS utility and save changes. The system will reboot.
    For more information, see Recovering your system on page 25.
    Requesting service
    International Travelers Warranty (ITW)
    Your computer is backed by an International Travelers Warranty 
    (ITW) that gives you security and peace of mind when traveling. An 
    ITW passport came with your computer and contains all you need to 
    know about the ITW program. A list of available, authorized service 
    centers is in this handy booklet. Read this passport thoroughly.
    Always have your ITW passport on hand, especially when you travel, 
    to receive the benefits from our support centers. Attach your proof-of-
    purchase to the ITW passport.
    Note
    If your system is the multilingual version, the operating system and language 
    you choose when you first turn on the system will be the only option for future 
    recovery operations.
    Warning
    Your C: drive will be reformatted and all data will be erased. It is 
    important to back up all data files before using this option.
    Note
    To activate the BIOS utility, press  when you see the Acer logo during 
    boot up. 
    						
    							Frequently asked questions - 65
    If the country you are traveling in does not have an Acer-authorized 
    ITW service site, you can still get in contact with our offices worldwide. 
    Please visit www.acer.com.
    Before you call
    Please have the following information available when you call Acer for 
    online service, and please be at your computer when you call. With 
    your support, we can reduce the amount of time a call takes and help 
    solve your problems efficiently. If there are error messages or beeps 
    reported by your computer, write them down as they appear on the 
    screen (or the number and sequence in the case of beeps).
    You are required to provide the following information: 
    Name: _______________________________________ 
    Address: ______________________________________ 
    Telephone number:  _____________________________ 
    Machine and model type: _________________________ 
    Serial number:  _________________________________ 
    Date of purchase:  ______________________________ 
    						
    							66 - Frequently asked questions
    Tips and hints for using Windows 8.1
    We know this is a new operating system that will take some getting 
    used to, so weve created a few pointers to help you get started.
    How do I get to Start?
    Press the Windows key; click the Start button on the desktop taskbar; 
    or move your cursor into the upper right-hand corner of the screen 
    and click the Start charm.
    Where’s the Start button?
    The Start button will appear in the desktop taskbar. Clicking it will 
    open Start where you can launch apps.
    How do I see all of my apps?
    Click the arrow icon that appears at the bottom of Start when you 
    move your cursor.
    Can I make the All apps view the default for Sta rt?
    Yes, you can, just follow these steps:
    1. Go to the desktop.
    2. Right-click the taskbar and select Properties from the menu that 
    opens.
    3. From the Navigation tab, check Show the Apps view automatically 
    when I go to Start.
    What are Charms?
    Charms allow you to perform useful functions, such as sharing 
    content, turning off your PC or changing settings. 
    How do I access the charms?
    Move your cursor into the upper right-hand corner of the screen.
    Frequently ask 
    						
    							Frequently asked questions - 67
    Can I boot directly to the desktop?
    Yes, you can, just follow these steps:
    1. Go to the desktop.
    2. Right-click the taskbar and select Properties from the menu that 
    opens.
    3. From the Navigation tab, check Go to the desktop instead of Start 
    when I sign in.
    How do I jump between apps?
    Move your cursor to the upper left-hand corner of the screen and click 
    the thumbnail of the app that you want to jump to.
    How do I turn off my computer?
    Move your cursor to the upper right-hand corner of the screen, click 
    Settings > Power and select the action youd like to take.
    Can I just turn off notifications?
    You can turn off notifications during certain hours so that you can 
    leave your computer running, but not be disturbed by notifications.
    1. Move your cursor to the upper right-hand corner of the screen and 
    click Settings > Change PC settings > Search & apps > 
    Notifications.
    2. Move the Quiet hours slider to On and select times to start and stop 
    disabling notifications.
    How do I unlock my computer?
    Press the space bar and select a user account icon to unlock the 
    computer. If your account has a password set, you will need to enter 
    the password to continue.
    Click the preview icon to see the characters youve entered to ensure 
    the password is correct. 
    						
    							68 - Frequently asked questions
    Can I personalize the Lock screen?
    You can personalize the lock screen with a different image, to run a 
    slideshow of images, or to show you quick status and notifications to 
    suit your personal needs.
    To change the background, move your cursor to the upper right-hand 
    corner of the screen and click Settings > Change PC settings > PC 
    and devices > Lock screen. From here you can:
    • Select a background image for the lock screen
    • Turn the Slide show on or off
    • Select lock screen apps.
    How do I set up the lock screen slideshow?
    1. Move your cursor to the upper right-hand corner of the screen and 
    click Settings > Change PC settings > PC and devices > Lock 
    screen.
    2. Move the slider to On and select if the slideshow should be played 
    while the computer is running on battery power.
    3. Click Add a folder and open the folder you wish to use (your 
    Pictures folder will open by default). Click Use this folder > OK.
    4. You can see the list of folders under Add a folder. Select a folder 
    name and click Remove to remove the folder from the lock screen 
    slideshow.
    5. Change the other settings to suit your needs.
    How do I move tiles?
    Right-click a tile to select it, then drag it to the place on Start that you 
    want it to appear. Other tiles will be moved to accommodate the tile in 
    its new location.
    Can I arrange tiles in groups?
    Yes, you can. Right-click a tile to select it and open the Customize 
    menu. You will see Name group appear above unnamed groups. You 
    can give the group(s) a name and arrange the tiles within the groups 
    to suit your needs. 
    						
    							Frequently asked questions - 69
    Can I make tiles bigger or smaller?
    Right-click anywhere on Start to open the Customize menu, click the 
    tile(s) you wish to resize and click Resize. Select a size from the 
    menu that appears.
    How do I close an app?
    Move your cursor to the top of the screen. You will see it change to a 
    hand, click and drag the hand downwards past the half-way point of 
    the screen.
    Can I change the screen resolution?
    Move your cursor to the upper right-hand corner of the screen and 
    click Search, click the text box to open the onscreen keyboard and 
    start typing Control Panel to display the results; click Control Panel
    > Adjust screen resolution.
    How do I set the alarm?
    Your computer can act as an alarm clock. Start typing ’Alarms’ to 
    search for the Alarms app.
    1. Set the time using the sliders on the left-hand side of the screen.
    2. Select AM or PM.
    3. Choose which days the alarm should go off.
    4. Select the notification. 
    						
    							70 - Frequently asked questions
    5. Save the alarm by clicking the Save icon in the upper right-hand 
    corner. 
    Where are my apps?
    Move your cursor to the upper right-hand corner of the screen and 
    click Search, start typing the name of the app you would like to open. 
    Results will be displayed on the right-hand side of the screen.
    How do I make an app appear on Start?
    If youre in All apps and you want to make an app appear on Start, 
    Right-click a tile to select it and open the Customize menu. Click Pin 
    to Start from the menu that appears at the bottom of the screen.
    How do I remove a tile from Start?
    Right-click a tile to select it and open the Customize menu. Click the 
    tile(s) you wish to remove and click Unpin from Start from the menu 
    that appears at the bottom of the screen.
    Hour
    Minutes
    SaveDelete
    Note
    The alarm will only sound if your computer is awake at the set time. 
    						
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