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Acer Aspire E 15 E5-575-33BM User Manual

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    							Recovery - 21
    RECOVERY
    If you are having trouble with your computer, and the frequently asked 
    questions (see Frequently asked questions on page 62) do not 
    help, you can recover your computer - i.e. return it to an earlier state.
    This section describes the recovery tools available on your computer. 
    Acer provides Acer Recovery Management, which allows you to 
    create a recovery backup, a drivers and applications backup, and to 
    start recovery options, either using Windows tools, or the recovery 
    backup. 
    Creating a recovery backup
    To reinstall from a USB storage drive, you must first create a recovery 
    backup. The recovery backup includes the entire original contents of 
    your computer’s hard drive, including Windows and all factory-loaded 
    software and drivers. Using this backup will restore your computer to 
    the same state as when you purchased it, while giving you an option 
    to retain all settings and personal data.
    Note
    Acer Recovery Management is only available with a pre-installed Windows 
    operating system.
    Important
    We recommend that you create a Recovery Backup and Drivers and 
    Applications Backup and as soon as possible. 
    In certain situations a full recovery will require a USB recovery backup.
    Note
    Since the recovery backup requires at least 16 GB  of  storage  after           
    formatting, it is recommended to use a USB drive with a capacity of 32
     GB              
    or larger. 
    						
    							22 - Recovery
    1. From Start, type Recovery and then click Acer Recovery 
    Management in the list of apps.
    2. Click Create Factory Default Backup. The Recovery Drive window 
    opens.
    Make sure Copy contents from the recovery partition to the 
    recovery drive is selected. This provides the most complete and 
    safest recovery backup.
    3. Plug in the USB drive then click Next. 
    						
    							Recovery - 23
    •Since the recovery backup requires at least 16 GB  of  storage          
    after formatting, it is recommended to use a USB drive with a 
    capacity of 32
     GB or larger.
    4. You will be shown the backup progress on the screen.
    5. Follow the process until it completes.
    6. After creating the recovery backup, you can choose to delete the 
    recovery information on your computer. If you delete this 
    information, you can only use the USB recovery backup to restore 
    your computer, if you lose or erase the USB drive, you cannot 
    restore your computer.
    7. Unplug the USB drive and label it clearly.
    Creating a drivers and applications backup
    To create a Drivers and Applications Backup, that contains the 
    factory-loaded software and drivers needed by your computer, you 
    Important
    Write a unique, descriptive label on the backup, such as Windows 
    Recovery Backup. Make sure you keep the backup in a safe place that 
    you will remember. 
    						
    							24 - Recovery
    may use either a USB storage drive or, if your computer features a 
    DVD recorder, one or more blank recordable DVDs.
    1. From Start, type Recovery and then click Acer Recovery 
    Management in the list of apps.
    2. Click Create Drivers and Applications Backup. 
    Plug in the USB drive or insert a blank DVD into the optical drive, then 
    click Next.
    • If you are using a USB drive, make sure your USB drive has 
    enough capacity before continuing.
    • If using DVDs, it will also show the number of blank, recordable 
    discs you will need to complete the recovery discs. Make sure that 
    you have the required number of identical, blank discs.
    3. Click Start to copy files.You will be shown the backup progress on 
    the screen.
    4. Follow the process until it completes:
    • If you are using optical discs, the drive ejects each disc as it 
    completes burning it. Remove the disc from the drive and mark it  
    						
    							Recovery - 25
    with a permanent marker. 
    If multiple discs are required, insert a new disc when prompted, 
    then click OK. Continue until the process is complete.
    • If you are using a USB drive, unplug the drive and label it clearly.
    Recovering your system
    To recover your system:
    1. Perform minor fixes. 
    If only one or two items of software or hardware have stopped 
    working correctly, the problem may be solved by reinstalling the 
    software or the device drivers.  
    To reinstall software and drivers that were pre-installed at the 
    factory, see Reinstalling drivers and applications on page 26.  
    For instructions on reinstalling software and drivers that were not 
    pre-installed, see that product’s documentation or support Web site.
    2. Revert to a previous system condition. 
    If reinstalling software or drivers does not help, then the problem 
    may be solved by returning your system to a previous state when 
    everything was working correctly.  
    For instructions, see Returning to an earlier system snapshot on 
    page 28.
    3. Reset your operating system. 
    If nothing else has solved the problem and you want to reset your 
    system, but keep your user information, see Returning your 
    system to its factory condition on page 29.
    4. Reset your system to its factory condition. 
    If nothing else has solved the problem and you want to reset your 
    system to factory condition, see Returning your system to its 
    factory condition on page 29.
    Important
    Write a unique, descriptive label on each backup, such as Drivers and 
    Applications Backup. Make sure you keep the backup in a safe place 
    that you will remember. 
    						
    							26 - Recovery
    Reinstalling drivers and applications
    As a troubleshooting step, you may need to reinstall the applications 
    and device drivers that came pre-installed on your computer from the 
    factory. You can reinstall using either your hard drive or the backup 
    you have created.
    • Other applications - If you need to reinstall software that did not 
    come pre-installed on your computer, you need to follow that 
    software’s installation instructions. 
    • New device drivers - If you need to reinstall device drivers that did 
    not come pre-installed on your computer, follow the instructions 
    provided with the device.
    If you are reinstalling using Windows and the recovery 
    information stored on your computer:
    1. From Start, type Recovery and then click Acer Recovery 
    Management in the list of apps.
    2. Click Reinstall Drivers or Applications.  
    						
    							Recovery - 27
    3. You should see the Contents section of the Acer Resource 
    Center. 
    Images for reference only.
    4. Click the install icon for the item you want to install, then follow 
    the onscreen instructions to complete the installation. Repeat 
    this step for each item you want to reinstall.
    If you are reinstalling from a Drivers and Applications Backup on 
    a DVD or USB drive:
    1. Insert the Drivers and Applications Backup into the disc drive or 
    connect it to a free USB port.
    • If you inserted a DVD wait for Acer Resource Center to start.
    • If Acer Resource Center does not start automatically, press 
    the Windows key + , then double-click on the optical drive 
    icon. 
    • If you are using a USB drive, press the Windows key + , then 
    double-click on the drive that contains the backup. Double-click 
    on ResourceCenter. 
    						
    							28 - Recovery
    2. You should see the Contents section of the Acer Resource 
    Center. 
    Images for reference only.
    3. Click the install icon for the item you want to install, then follow 
    the onscreen prompts to complete the installation. Repeat this 
    step for each item you want to reinstall.
    Returning to an earlier system snapshot
    Microsoft System Restore periodically takes a snapshot of your 
    system settings and saves them as restore points. In most cases of 
    hard-to-resolve software problems, you can return to one of these 
    restore points to get your system running again.
    Windows automatically creates an additional restore point each day, 
    and also each time you install software or device drivers.
    Returning to a restore point
    1. From Start, type ’Control Panel’ and then click Control Panel in the 
    list of apps.
    2. Click System and Security > Action Center, then click Recovery
    at the bottom of the window. 
    3. Click Open System Restore, then Next. 
    Note
    For more information about using Microsoft System Restore, from Start, type 
    ’Help’ and then click Help and Support in the list of apps. Type ’Windows 
    system restore’ in the Search Help box, then press Enter. 
    						
    							Recovery - 29
    4. Click the latest restore point (at a time when your system worked 
    correctly), click Next, then Finish. 
    5. A confirmation window appears; click Ye s. Your system is restored 
    using the restore point you specified. This process may take several 
    minutes, and may restart your computer.
    Returning your system to its factory condition
    If your computer experiences problems that are not recoverable by 
    other methods, you may need to reinstall everything to return your 
    system to its factory condition. You can recover from either your hard 
    drive or the recovery backup you have created.
    • If you can still run Windows and have not deleted the recovery 
    partition, see Recovering from Windows below.
    • If you cannot run Windows, your original hard drive has been 
    completely re-formatted or you have installed a replacement hard 
    drive, see Recovering from a recovery backup on page 32.
    Recovering from Windows
    Start Acer Recovery Management:
    •From Start, type ’Recovery’ and then click Acer Recovery 
    Management in the list of apps.
    Two options are available, Restore Factory Settings (Reset my PC) 
    or Customized Restore (Refresh my PC). 
    Restore Factory Settings deletes everything on your hard drive, then 
    reinstalls Windows and all software and drivers that were pre-installed 
    on your system. If you can access important files on your hard drive, 
    back them up now. See Restore Factory Settings with Acer 
    Recovery Management on page 30.
    Customized Restore will attempt to retain your files (user data) but 
    will reinstall all software and drivers. Software installed since you 
    purchased your PC will be removed (except software installed from  
    						
    							30 - Recovery
    the Windows Store). See Customized Restore with Acer Recovery 
    Management on page 31.
    Restore Factory Settings with Acer Recovery Management
    1. Click Restore Factory Settings. 
    2. The Reset your PC window opens.
    Images for reference only.
    3. Click Next, then choose how to erase your files: 
    a.Just remove my files quickly erases all files before restoring 
    your computer and takes about 30 minutes. 
    b.Fully clean the drive completely cleans the drive after each file is 
    erased, so no files can be viewed after the recovery. Cleaning the 
    drive takes much longer, up to 5 hours, but is much more secure 
    as old files are completely removed. 
    4. Click Reset. 
    Important
    ’Restore Factory Settings’ will erase all files on your hard drive. 
    						
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