Xerox WorkCentre M20 User Manual

							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-19
Troubleshooting
Faxing Problems Solution Chart
Configured AlreadyDisplayed when an 
attempt is made to 
configure and already 
configured Group.
Invalid LoginDisplayed when Login 
and/or password are 
invalid or do not 
correspond.Ensure the login information and password are 
valid and entered accurately.
PROBLEMSUGGESTED SOLUTION
Originals are fed diagonally 
(skewed)Ensure the Document Guides are adjusted to the width of the 
original being fed.
Check the original meets the conditions established for use with 
this device.
The original is not being printed 
on the paper of the remote Fax 
even though it is being sentEnsure the originals were placed face-up in the Document Feeder 
or face-down on the Document Glass.
Originals are not sent even if 
operations are carried out 
normallyCheck that the remote Fax is compatible with the machine. This 
machine supports G3 communications but not G4 
communications.
Originals cannot be received 
even if [Start] is pressedEnsure the bell rings before picking up the handset.
Ensure the handset is not replaced before pressing [Start]. When 
answering a call using the handset and a Fax is being received, do 
not replace the handset until [Start] is pressed and the phone line 
switches to the machine.
Check the telephone cord has not been disconnected.
Check the power plug has not been unplugged from the power 
outlet.
Check with the party trying to send the original that there are no 
problems with the remote fax.
Paper is not collatedEnsure the machine has paper loaded.
Check if a paper jam has occurred.
PROBLEMPROBABLE CAUSESUGGESTED SOLUTION
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							Page 11-20  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Troubleshooting
The received original is printed 
dark and is illegible or black 
stripes are printed on the 
originalCheck with the party sending the original that the original is a 
clean copy.
Check with the party sending the original that the problem is not 
due to a fault or operator error at the remote Fax. For example, 
dirty scan glass or dirty scan lamp.
If the same problem occurs even when copies are made on the 
machine, clean the drum. Refer to “Maintenance Tools” on page 9-
25 for instructions.
Paper is collated but not printed.Ensure there enough toner.
Check with the party sending the fax that the original was placed 
correctly when scanned at the remote Fax.
PROBLEMSUGGESTED SOLUTION
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							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-1
6
12 Specifications
Use this chapter to identify the specifications for each function 
of your machine.
¾Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2
¾Printer Specifications . . . . . . . . . . . . . . . . . . . . . . 12-3
¾Fax Specifications . . . . . . . . . . . . . . . . . . . . . . . . 12-4
¾Scanner and Copier Specifications . . . . . . . . . . . 12-5
¾General Specifications . . . . . . . . . . . . . . . . . . . . . 12-6
¾Media Specifications  . . . . . . . . . . . . . . . . . . . . . . 12-7
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							Page 12-2  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Specifications
Introduction
The Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i adhere to strict 
specifications, approvals and certifications. These specifications are designed to provide for 
the safety of users and to ensure that the machine operates in a fully functional state. Use the 
specifications listed in this chapter to quickly identify the capabilities of the machine.
zIf further 
specification 
information is 
required please 
refer to 
www.xerox.com.
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							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-3
Specifications
Printer Specifications
ITEMDESCRIPTION
EmulationPCL6
ResolutionTrue 600 x 600 dpi, 1200 dpi class
Printing speed21 ppm for A4 / 22 ppm for Letter
Effective printing width208 mm (8.2 inches) for letter / legal (216 x 356 mm / 8.5 x 14 inch)
202 mm (8 inches) for A4
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							Page 12-4  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Specifications
Fax Specifications
ITEMDESCRIPTION
Applicable lineG3 PSTN (Public Switched Telephone Network)
Communication StandardITU G3, Super G3
ResolutionsStandard 203 x 98 dpi
Fine 203 x 196 dpi
Super Fine (Fine Photo) 300 x 300 dpi
Super Fine 203 x 392 dpi
Super Fine 406 x 394 dpi
Halftone (Error Diffusion)
Receiving Resolutions203 x 98 dpi, 203 x 196 dpi, 300 x 300 dpi, 203 x 392 dpi, 406 x 394 dpi
Data codingMH/MR/MMR/JBIG/JPEG (Color Transmission)
Maximum modem speed33.6 kbps
Transmission speed
						

							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-5
Specifications
Scanner and Copier Specifications
ITEMDESCRIPTION
Scanning methodCCD, Flat-bed
Copy speed21 A4 / 22 Letter Copies Per Minute
Scan speed2.5 msec/line MONO
Scan resolution600 x 600 dpi, 1200 dpi class
Scan modeTrue Color, 250 Gray, Black and white
Copy modeBlack and White
Effective scanning width208 mm (8.2 inches)
Maximum document width216 mm (8.5 inches)
Multi copy range1 ~ 999
Reduction & Enlargement25% ~ 400% in 1% increments (from Platen)
25% ~ 100% in 1% increments (from Document Feeder)
Maximum print edge marginTop, Bottom, Each side 4 mm (0.16 inch)
First Copy Out TimeUnder 8 seconds (Normal - Ready)
33 seconds (from Power Saver)
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							Page 12-6  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Specifications
General Specifications
ITEMDESCRIPTION
Input paper tray capacityTray 1 and Tray 2 (optional): 550 sheets 80 g/m2 (20 lb)
Bypass Tray: 100 sheets 80 g/m
2 (20 lb)
Output tray capacity250 sheets 80 g/m2 (20 lb), face down
Toner cartridge life8,000 pages (for Starter Cartridge 4,000 pages) at 5% coverage
Drum life20,000 pages (5% coverage)
Operating EnvironmentTemperature: 10 - 32° C /  50 - 90° F (20 ~ 80% RH)
Paper size and weightTrays 1 & 2: A4, Letter, Folio, Legal (216 x 356 mm / 8.5 x 14 inch
60 ~ 90 g/m
2 (16 ~ 24 lb)
Bypass tray: A6 ~ Legal (216 x 356 mm / 8.5 x 14 mm)
60 ~ 160 g/m
2 (16 ~ 43 lb)
Duplex: A4, Letter, Folio, Legal (216 x 356 mm / 8.5 x 14 inch)
80 ~ 90 g/m
2 (20 ~ 24 lb)
Original document width and 
weightDocument Feeder: 176 ~ 216 mm (7 ~ 8.5 inches)
45 ~ 105 g/m
2 (12.5 lb ~ 28 lb)
Platen: Maximum legal (216 x 356 mm / 8.5 x 14 inch)
Document Feeder capacity50 sheets 80 g/m2 (20 lb)
Power ratingAC220 ~ 240V (Europe), 50/60 Hz 3.0A
AC110 ~ 127V (US, Canada), 50/60 Hz 6.0A
Power consumption35 W in Power save mode
115 W in Standby mode
430 W / 420 W during operation
Weight32 kg (Drum and Toner Cartridges included)
Dimensions (WxDxH)540 x 441 x 488 mm (21 x 17 x 19 inches) without Tray 2
540 x 441 x 619 mm (21 x 17 x 24.4 inches) with Tray 2
Memory SizeC20 = 32MB, M20 = 32MB, M20i = 80MB
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							Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 12-7
Specifications
Media Specifications
ITEMDESCRIPTION
Paper types 
availablePlain paper, OHP film, Label, Envelope, Card, Postcard
Paper Sizes
Paper TypeW x L (mm)W x L (Inch)
Letter215.9 x 2798.5 x 11
Legal215.9 x 355.68.5 X 14
JIS B5182 x 2577.17 x 10.12
A4210x 2978.27 x 11.69
Executive184.2 x 266.77.25 x 10.5
A5148.5 x 2105.85 x 8.27
A6 card105 x 148.54.13 x 5.85
Post Card 4x6101.6 x 152.44 x 6
HagaKi100 x 1483.94 x 5.83
Envelope 7-3/498.4 x 190.53.88 x 7.5
Envelope COM-10105 x 2414.12 x 9.5
Envelope DL110 x 2204.33 x 8.66
Envelope C5162 x 2296.38 x 9.02
Custom98 x 148 ~ 
215.9 x 355.63.86 x 5.83 ~ 
8.5 x 14
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							Page 12-8  Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide 
Specifications
LB5 means JIS and ISO
Transparency film thickness: 150 µm
Paper Label thickness: 140 µm
Input SourceSourceMedia TypesSizesThickness
Paper TrayPlain PaperA4, Letter, Legal, 
Folio60 ~ 90 g/m2
(16lb ~ 24lb)
Bypass TrayPlain Paper, 
Envelope, 
Transparency, 
Label, CardstockA4, Letter, Legal, 
Folio, Executive, A5, 
B5, A6, Monarch (7 
3/4), COM10, #9, 
C5, DL, Custom60 ~ 160 g/m2
(16lb ~ 43lb)
DuplexPlain PaperA4, Letter, Folio, 
Legal80 ~ 90 g/m2
(20lb ~ 24lb)
ITEMDESCRIPTION
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