Xerox WorkCentre 7765 User Manual

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 171
Printing Takes Too Long
Printer Resets or Turns Off Frequently
Printer Is Making Unusual Noises
2-Sided Printing Problems
Probable CausesSolutions
The printer is set to a slower printing mode (for 
example, heavyweight stock or transparency).It takes more time to print with special media. Make sure 
that the media type is set properly in the driver and at the 
printer’s control panel.
The printer is in ENERGY SAVE mode. It...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide172
Scanner Error
Probable CausesSolutions
Scanner is not communicating. Turn off the printer, and check the scanner cable. Wait 2 
minutes and turn the printer on again.
If the problem is not resolved, contact your local Xerox 
service representative.
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Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 173
Clearing Paper Jams
When a jam occurs, the control panel touch screen displays an animated graphic showing the location 
of the jam.
This section includes:
•Clearing Paper Jams from Tray 1 and Tray 2 on page 174
•Clearing Paper Jams from Tray 3 and Tray 4 on page 175
•Clearing Paper Jams from Tray 5 (Bypass Tray) on page 176
•Clearing Paper Jams from Tray 6 (High-Capacity Feeder) on page 177
•Clearing Paper Jams in the...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide174
Clearing Paper Jams from Tray 1 and Tray 2
1. Pull the tray out toward you until it stops.
2. Remove the paper from the tray.
3. If the paper is torn, remove the tray completely and check inside the printer for torn pieces of paper.
4. Reload the tray with undamaged paper, then push the tray in until it stops.
5. On the printer’s touch screen, touch Confirm.
wc77xx-039
wc77xx-040
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Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 175
Clearing Paper Jams from Tray 3 and Tray 4
1. Pull the tray out toward you until it stops.
2. Remove the paper from the tray.
3. If the paper is torn, remove the torn pieces of paper from the tray and check inside the printer for 
torn pieces of paper.
4. Reload the tray with undamaged paper, then push the tray in until it stops.
wc77xx-041
wc77xx-042
wc77xx-123
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Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide176
5. On the printer’s touch screen, touch Confirm.
Clearing Paper Jams from Tray 5 (Bypass Tray)
1. Open the cover on Tray 5 (Bypass Tray). 
2. Make sure there are no sheets of paper in the paper feed entrance area, and remove any 
jammed paper.
3. If the paper is torn, check inside the printer for torn pieces of paper.
4. Close the Tray 5 cover.
5. Fan the paper you removed and make sure that all four corners are neatly...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 177
Clearing Paper Jams from Tray 6 (High-Capacity Feeder)
1. Slide the entire Tray 6 High-Capacity Feeder assembly to the left until it stops.
.
2. Pull the tray out toward you until it stops. If jammed paper is visible, remove it. If the paper is torn, 
check inside the printer for torn pieces of paper.
3. If jammed paper is not visible, open the top cover and remove any jammed paper. If the paper is 
torn, check inside the...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide178
Clearing Paper Jams in the Document Feeder
1. Open the document feeder top cover until it comes to a stop. The document feeder left cover will 
open automatically.
2. If the paper is not jammed in the document feeder, pull it out in the direction shown.
3. If the paper is jammed in the document feeder, lift the handle and open the inner cover. Remove 
the jammed paper.
wc77xx-049
wc77xx-050
wc77xx-051
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Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 179
4. Close the inner cover, close the top cover until it clicks into place, then close the left cover until it 
clicks into place.
5. If the jammed paper is not visible, raise the document feeder. Pull the green handle and remove 
any jammed media from under the document feeder or from the document glass. Return the green 
handle to its original position.
6. Close the document feeder.
7. If the jammed paper is not visible, lift...

Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide180
8. Return the document feeder tray to its original position.
9. Reinsert originals in the document feeder.
Caution:Torn, wrinkled or folded originals may cause jams and damage the printer. To copy them, 
use the document glass.
Clearing Paper Jams in the Transfer Module
Wa rni n g:Do not perform this operation when the printer is copying or printing.
1. Open the printer front cover.
.
2. Turn green handle 2 to the right until...