Xerox WorkCentre 7765 User Manual

							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 171
Printing Takes Too Long
Printer Resets or Turns Off Frequently
Printer Is Making Unusual Noises
2-Sided Printing Problems
Probable CausesSolutions
The printer is set to a slower printing mode (for 
example, heavyweight stock or transparency).It takes more time to print with special media. Make sure 
that the media type is set properly in the driver and at the 
printer’s control panel.
The printer is in ENERGY SAVE mode. It takes time for printing to start in power saving mode.
The job is very complex. Wait. No action needed.
Probable CausesSolutions
The power cord is not correctly plugged into 
the outlet.Turn off the printer, confirm that the power cord is correctly 
plugged into the printer and the outlet, and then turn on 
the printer.
A system error occurred. Contact your local Xerox service representative with the 
fault information. Check the fault history. For details, see 
Control Panel Messages on page 230. 
Probable CausesSolutions
The tray is not installed correctly. Open and close the tray you are printing from.
There is an obstruction or debris inside the printer. Turn off the printer and remove the obstruction or debris. If 
you cannot remove it, contact your Xerox 
service representative. 
Probable CausesSolutions
Media or settings are not correct. Make sure that you are using correct media. For details, see 
Supported Media on page 40. Envelopes, labels, gloss, 
extra heavyweight stock, and transparencies cannot be 
used for 2-Sided Printing.
In the printer driver, choose 2-Sided Printing.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide172
Scanner Error
Probable CausesSolutions
Scanner is not communicating. Turn off the printer, and check the scanner cable. Wait 2 
minutes and turn the printer on again.
If the problem is not resolved, contact your local Xerox 
service representative.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 173
Clearing Paper Jams
When a jam occurs, the control panel touch screen displays an animated graphic showing the location 
of the jam.
This section includes:
•Clearing Paper Jams from Tray 1 and Tray 2 on page 174
•Clearing Paper Jams from Tray 3 and Tray 4 on page 175
•Clearing Paper Jams from Tray 5 (Bypass Tray) on page 176
•Clearing Paper Jams from Tray 6 (High-Capacity Feeder) on page 177
•Clearing Paper Jams in the Document Feeder on page 178
•Clearing Paper Jams in the Transfer Module on page 180
•Clearing Paper Jams in the Output Tray on page 182
•Clearing Paper Jams in the Bottom Left Cover on page 183
•Clearing Paper Jams in the Bottom Right Cover on page 184
•Clearing Paper Jams in Advanced Office Finisher and Professional Finisher on page 186
•Clearing Paper Jams in the Light Production Finisher on page 202
•Clearing Hole Punch Jams on page 212
•Clearing Staple Jams on page 214
To avoid damage, always remove misfed media gently, without tearing it. Try to remove the paper in the 
direction that the paper would normally feed. Any piece of media left in the printer, whether large or 
small, can obstruct the media path and cause further misfeeds. Do not reload media that has misfed.
Note:The printed side of jammed pages may smudge, and the toner may stick to your hands. Do 
not touch the printed side of the media when removing it. Make sure not to spill any toner inside 
the printer.
Wa rni n g:If you accidentally get toner on your clothes, lightly dust them off as best as you can. If 
some toner remains on your clothes, use cool, not hot water, to rinse the toner off. If toner gets on 
your skin, wash it off with cool water and a mild soap. If you get toner in your eyes, wash it out 
immediately with cool water and consult a doctor.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide174
Clearing Paper Jams from Tray 1 and Tray 2
1. Pull the tray out toward you until it stops.
2. Remove the paper from the tray.
3. If the paper is torn, remove the tray completely and check inside the printer for torn pieces of paper.
4. Reload the tray with undamaged paper, then push the tray in until it stops.
5. On the printer’s touch screen, touch Confirm.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 175
Clearing Paper Jams from Tray 3 and Tray 4
1. Pull the tray out toward you until it stops.
2. Remove the paper from the tray.
3. If the paper is torn, remove the torn pieces of paper from the tray and check inside the printer for 
torn pieces of paper.
4. Reload the tray with undamaged paper, then push the tray in until it stops.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide176
5. On the printer’s touch screen, touch Confirm.
Clearing Paper Jams from Tray 5 (Bypass Tray)
1. Open the cover on Tray 5 (Bypass Tray). 
2. Make sure there are no sheets of paper in the paper feed entrance area, and remove any 
jammed paper.
3. If the paper is torn, check inside the printer for torn pieces of paper.
4. Close the Tray 5 cover.
5. Fan the paper you removed and make sure that all four corners are neatly aligned.
6. Insert the paper into the tray with the printing side faceup. The leading edge should lightly touch 
the paper feed entrance.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 177
Clearing Paper Jams from Tray 6 (High-Capacity Feeder)
1. Slide the entire Tray 6 High-Capacity Feeder assembly to the left until it stops.
.
2. Pull the tray out toward you until it stops. If jammed paper is visible, remove it. If the paper is torn, 
check inside the printer for torn pieces of paper.
3. If jammed paper is not visible, open the top cover and remove any jammed paper. If the paper is 
torn, check inside the printer for torn pieces of paper.
4. Close the top cover, then gently slide the entire Tray 6 assembly to the right, back to its original position.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide178
Clearing Paper Jams in the Document Feeder
1. Open the document feeder top cover until it comes to a stop. The document feeder left cover will 
open automatically.
2. If the paper is not jammed in the document feeder, pull it out in the direction shown.
3. If the paper is jammed in the document feeder, lift the handle and open the inner cover. Remove 
the jammed paper.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 179
4. Close the inner cover, close the top cover until it clicks into place, then close the left cover until it 
clicks into place.
5. If the jammed paper is not visible, raise the document feeder. Pull the green handle and remove 
any jammed media from under the document feeder or from the document glass. Return the green 
handle to its original position.
6. Close the document feeder.
7. If the jammed paper is not visible, lift the document feeder tray and remove the jammed paper.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide180
8. Return the document feeder tray to its original position.
9. Reinsert originals in the document feeder.
Caution:Torn, wrinkled or folded originals may cause jams and damage the printer. To copy them, 
use the document glass.
Clearing Paper Jams in the Transfer Module
Wa rni n g:Do not perform this operation when the printer is copying or printing.
1. Open the printer front cover.
.
2. Turn green handle 2 to the right until it stops in the horizontal position, then pull the transfer 
module straight out until it stops.
Wa rni n g:The area around the fuser may be hot. Use caution to avoid injury.
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