Xerox WorkCentre 7335 User Manual

279
IPP Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for Token Ring...

280
At the Windows 2000 workstation, perform these tasks:
Note: As IPP (the Internet Printing Protocol) is supported by all Windows 2000 workstations, the 
following procedure is written specifically for Windows 2000.  The IPP printing service is available for 
other workstation operating systems through downloads from the Microsoft web site.  In general, 
troubleshooting procedures for other operating systems will be similar to this one.
1. Open your Web browser and enter the TCP/IP address of the...

281 4. If Web browser and Ping Tests are successful but you are still unable to print to the Device, verify that 
the driver is using an IPP Port to print through.  From the Windows desktop, select Start, Settings, 
Printers (Start/Printers and Faxes in XP), right click on the Printers icon, and select Properties.  
Select the Ports Tab and verify that the IPP Port being printed through matches the IP Address, or fully 
qualified Domain Name, of the Printer.  If the IP address (or fully qualified Domain...

282
EtherTalk Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for Token...

283
At the Macintosh workstation
Verify that the Printer is visible in the Chooser.  If it is NOT, install the Driver and PPD file as stated in the 
EtherTalk (AppleTalk) Peer to Peer Printing topic of the Print Drivers section of this guide.
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284
Scanning to Hard Drive Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Before you start
It is assumed that you purchased the Scanning option to enable Scanning to the Hard Drive with your 
Device.  If you did not, contact your Xerox Representative to purchase this option.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over...

285
Print a Configuration Report at the Device and perform these tasks:
1. Under the Ethernet Rated Speed data label on the Report, verify that your communications speed is 
correctly set for your network and that you have a MAC address listed.  The driver for your NIC works 
at the Media Access Control (MAC) layer of the protocol stack.  If no MAC address is shown, you have 
either a bad NIC or no NIC at all.  Replace or install the Network Interface Card.
2. Under the CentreWare Internet Services data...

286 At the Workstation
1. Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  
Press ENTER.  If the Devices Internet Services (web pages) begin to display on the workstation, you 
are communicating with the Device.  If NOT, make sure that your web browser is not set to use a proxy 
server and repeat the procedure.  If unsuccessful, perform the next step.
2. Verify that the workstation has been assigned an IP address, subnet mask, and gateway address by...

Published by:
Xerox Corporation
GKLS East Coast Operations
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Webster, New York
14580-9791
United States of America
Translated by:
Xerox
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Welwyn Garden City
Hertfordshire
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UK
Copyright 2007 by Xerox.
All rights reserved.
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