Xerox WorkCentre 4118p User Manual

Xerox WorkCentre 4118 User GuidePage 10-11
Troubleshooting
LCD Error Messages
If an abnormal condition arises in the machine or an incorrect operation is performed, a 
message indicating the nature of the error is displayed. If this happens, take the corrective 
action listed in the following table.
DISPLAYMEANINGSOLUTION
Bypass JamThe machine detects non 
feeding from the Bypass 
Tr a y.Open the side cover and remove any jammed 
paper.
Load paper in the Bypass Tray.
Comm. ErrThe machine has a 
problem...

Page 10-12 Xerox WorkCentre 4118 User Guide
Troubleshooting
Non-Xerox Toner CartYou have used an 
unauthorized toner 
cartridge.You must use a Xerox approved cartridge.
Operation Not AssignedThe machine has no job 
to handle.
Line Busy The remote fax did not 
answer.Try again. Contact recipient to ensure remote 
machine is functioning correctly.
Line ErrorYour machine cannot 
connect with the remote 
machine, or has lost 
contact because of a 
problem with the phone 
line.Try again. If the problem...

Xerox WorkCentre 4118 User GuidePage 10-13
Troubleshooting
No. Not AssignedThe Speed Dial location 
has no number assigned.
No PaperThe recording paper in 
the paper tray has run 
out.Load the recording paper in the Paper Tray.
RX Tray FullPaper is overstacked in 
the output bin.Remove paper.
Paper Jam 0Paper has jammed in the 
paper feeding area.Clear the jam. Refer to “Paper Jams” on page 
10-6.
Paper Jam 1Paper has jammed in the 
fuser area.Clear the jam. Refer to “Paper Jams” on page 
10-6.
Paper Jam...

Page 10-14 Xerox WorkCentre 4118 User Guide
Troubleshooting
Problem and Solutions Charts
The following chart lists some conditions that may occur and the recommended solutions. 
Follow the suggested solutions until the problem is corrected. If the problem persists, please 
call for service.
Copying Problems
CONDITION SUGGESTED SOLUTION
The LCD does not turn onCheck that the product is plugged into an electrical receptacle and 
ensure that there is power to the receptacle.
Ensure the ON/OFF switch is in...

Xerox WorkCentre 4118 User GuidePage 10-15
Troubleshooting
Printing Problems
Frequent copy paper jamsFan the stack of paper, then turn it over in the tray. Replace paper 
in paper tray with a fresh supply. Check/adjust paper guides.
Ensure that the paper is the proper paper weight 80 g/m² (20 lb) 
bond paper is recommended.
Check for copy paper or pieces of copy paper remaining in the 
product after a paper jam has been cleared.
Toner yield is lower than 
expected and TONER LOW 
message displaysToner may...

Page 10-16 Xerox WorkCentre 4118 User Guide
Troubleshooting
Half of the page is blankThe page layout is too 
complex.Reduce the resolution setting from 600 dpi to 
300 dpi. Install more RAM in the computer.
The page orientation may 
be incorrect.Change the page orientation in the printer setup 
dialog.
Printing is too slowThe computer parallel 
port may not be set for 
high speed 
communications.If the computer is equipped with an ECP parallel 
port, enable this mode of operation. Refer to the 
Enabling...

Xerox WorkCentre 4118 User GuidePage 10-17
Troubleshooting
Faxing Problems Solution Chart
Faded graphicsToner may be low.Remove the Toner Cartridge and shake it gently 
to distribute the toner evenly. Then reinstall the 
Toner Cartridge.
Ensure that a spare Toner Cartridge is 
available.
PROBLEMSUGGESTED SOLUTION
Originals are fed diagonally 
(skewed)Ensure the Document Guides are adjusted to the width of the 
original being fed.
Check the original meets the conditions established for use with 
this...

Page 10-18 Xerox WorkCentre 4118 User Guide
Troubleshooting
The received original is printed 
dark and is illegible or black 
stripes are printed on the 
originalCheck with the party sending the original that the original is a 
clean copy.
Check with the party sending the original that the problem is not 
due to a fault or operator error at the remote Fax. For example, 
dirty scan glass or dirty scan lamp.
If the same problem occurs even when copies are made on the 
machine, clean the drum. Refer to...

Xerox WorkCentre 4118 User GuidePage 11-1
6
11 Specifications
Use this chapter to identify the specifications for each function 
of your machine.
¾Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
¾Printer Specifications . . . . . . . . . . . . . . . . . . . . . . 11-3
¾Fax Specifications . . . . . . . . . . . . . . . . . . . . . . . . 11-4
¾Scanner and Copier Specifications . . . . . . . . . . . 11-5
¾General Specifications . . . . . . . . . . . . . . . . . . . . . 11-6
¾Media...

Page 11-2 Xerox WorkCentre 4118 User Guide
Specifications
Introduction
The Xerox WorkCentre 4118 adheres to strict specifications, approvals and certifications. 
These specifications are designed to provide for the safety of users and to ensure that the 
machine operates in a fully functional state. Use the specifications listed in this chapter to 
quickly identify the capabilities of the machine.
zIf further 
specification 
information is 
required please 
refer to 
www.xerox.com.
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