Xerox Phaser 8560DN User Manual

Getting Help
Phaser® 8560 Color Printer 6-17
Getting Help
This section includes:
■Control Panel Messages  on page 6-17
■PrintingScout Alerts on page 6-18
■PhaserSMART Technical Support  on page 6-18
■Online Support Assistant on page 6-18
■Web Links on page 6-19
Xerox provides several automatic diagnostic to ols to help you produce and maintain print 
quality.
See also: 
Xerox Support Centre  on page 1-11
Control Panel Messages
The control panel provides you with information and troubleshooting help....

Getting Help
Phaser® 8560 Color Printer 6-18
PrintingScout Alerts
PrintingScout is a tool that is  installed with your Xerox printer  driver. It automatically checks 
the printer status when you send a print job.  If the printer is unable to print your job, 
PrintingScout automatically displays  an alert on your computer screen to let you know that the 
printer needs attention. Click the alert to view  instructions explaining how to fix the problem.
PhaserSMART Technical Support
PhaserSMART Technical...

Getting Help
Phaser® 8560 Color Printer 6-19
Web Links
Xerox provides several websites that offer additio nal help on your Phaser 8560 printer. A set 
of Xerox links is installed in your web browser’s  Favorites folder when you  install the Xerox 
printer drivers on your computer. The  Troubleshooting tab in your Windows printer driver 
also includes useful links. Use the followi ng websites to obtain more information. 
 
Resource Link
PhaserSMART Technical Support automatically 
diagnoses problems on...

Phaser® 8560 Color PrinterA-1
Your printer and the recommended supplies have been
 designed and tested to meet strict safety 
requirements. Attention to the  following information ensures the continued safe operation of 
your printer.
Electrical Safety
■Use the power cord supplied with your printer.
■Plug the power cord directly into a properl y grounded electrical outlet. Make sure each 
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an 
electrician to check the...

Phaser® 8560 Color PrinterA-2
If you notice unusual noises or odors:
1.
Turn off the printer immediately.
2. Disconnect the power cord fro m the electrical outlet. 
3. Call an authorized service repres entative to correct the problem.
The power cord is attached to the printer as a pl ug-in device at the back of the printer. If it is 
necessary to disconnect all electrical power fro m the printer, disconnect the power cord from 
the electrical outlet.
Warning:  Do not remove the covers or guards that...

Phaser® 8560 Color PrinterA-3
Operational Safety
Your printer and supplies were designed and tested  to meet strict safety requirements. These 
include safety agency examina tion, approval, and compliance w ith established environmental 
standards.
Your attention to the following safety guidelines  helps to ensure the continued, safe operation 
of your printer.
Printer Location
■Place the printer in a dust-free area within a te mperature range of 50° F to 90° F (10° C to 
32° C) and a relative humidity...

Phaser® 8560 Color PrinterA-4
Printing Safety Guidelines
■Keep hands, hair, neckties, etc., aw ay from the exit and feed rollers.
■Do not remove the paper source tray that you se lect in either the printer driver or control 
panel.
■Do not open the doors when  the printer is printing.
■Do not move the printer when it is printing.
Printer Supplies
■Use the supplies specifically de signed for your printer. The use of unsuitable materials 
may cause poor performance and a possible safety hazard.
■Follow...

Phaser® 8560 Color PrinterA-5
Moving the Printer
Follow these guidelines to avoid injuri ng yourself or damaging the printer:
■Keep the printer level. Tilting the printer can cause the ink to spill inside.
■Use the Shut Down mode on the control panel for best results.
■Always allow the printer to cool before it is  moved to avoid ink spills that can damage the 
printer.
Warning:  Parts of the printer may be hot. To av id personal injury or damage to the 
printer, allow  30 minutes for it to cool down...

Phaser® 8560 Color PrinterA-6
■Never move the printer if you receive a Power Down Error-Head not Parked message on 
the control panel. The printer is  not ready to be moved. If the printhead is not locked, the 
printer can be damaged during shipment.
■Verify that the printhead is lock ed. When the flag in the exit tray is in the raised position, 
the printhead is locked.
■Always move the printer separate ly from the lower tray assembly.
■Always use two people to lift the printer.
■Do not place any food...

Phaser® 8560 Color PrinterA-7
Safety Symbols Marked on Product
Product Recycling and Dis posal for North America
Xerox operates a worldwide equipment takeba ck and reuse/recycle program. Contact your 
Xerox sales representative (1-800-ASK-XEROX)  to determine whether this xerox product is 
part of the program. For more informatio n bout Xerox environmental programs, visit 
www.xerox.com/environment
.
If you are managing the disposal of your Xerox  product, please note that the product may 
contain lead,...