Xerox Phaser 7760DGX User Manual

							
Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-21
Jam at Finisher Cover
Follow these steps to clear the jam.
1.Lift the finisher cover (Door 5).
2. Remove the jammed paper. 
3. Close the finisher cover (Door 5). 
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-22
Finisher Stacker Output Tray Jammed
Follow these steps to clear the jam.
1.Pull the jammed paper out of the stacker output tray.
2. Open the finisher door. 
3. Close the finisher door. 
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Getting Help
Phaser® 7760 Color Laser Printer  6-23
Getting Help
This section includes:
■Control Panel Messages  on page 6-23
■PrintingScout Alerts on page 6-23
■PhaserSMART Technical Support  on page 6-24
■Web Links on page 6-24
Xerox provides several automatic diagnostic to ols to help you produce and maintain print 
quality.
See also: 
Xerox Support Centre  on page 1-14
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the cont rol panel displays a message informing you of the problem. 
In many cases, the control pane l also displays an animated graphic showing the location of the 
problem, such as the location of a paper jam.
Press the  Help button on the control panel to view ad ditional information about the message or 
menu displayed. The  Help button is labeled with a  ? symbol. 
PrintingScout Alerts
PrintingScout is a tool that is  installed with your Xerox printer  driver. It automatically checks 
the printer status when you send a print job.  If the printer is unable to print your job, 
PrintingScout automatically displays  an alert on your computer screen to let you know that the 
printer needs attention. Click the alert to view  instructions explaining how to fix the problem.
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Getting Help
Phaser® 7760 Color Laser Printer  6-24
PhaserSMART Technical Support
PhaserSMART Technical Support is  an automated, internet-based support system that uses 
your default web browser to send diagnostic  information from your printer to the Xerox 
website for analysis. PhaserSMART Technical S upport examines the information, diagnoses 
the problem, and proposes a solution. If the  problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.
To access PhaserSMART Technical Support:
1. Open your browser and go to  www.phaserSMART.com
.
2. Enter your printer’s IP address in the browser window.
3. Follow the instructions on the screen.
Web Links
Xerox provides several websites that offer additio nal help on your Phaser 7760 Printer. A set 
of Xerox links is installed in your web browser’s  Favorites folder when you  install the Xerox 
printer drivers on your computer. The  Troubleshooting tab in your Windows printer driver 
also includes useful links. Use the followi ng websites to obtain more information. 
 
Resource Link
PhaserSMART Technical Support automatically diagnoses 
problems on your networked printer  and proposes 
solutions: www.phasersmart.com
Technical support information for your printer, includes 
online Technical Support, Knowledge Base, driver 
downloads, documentation, video tutorials, and much 
more:www.xerox.com/office/7760support
Supplies for your printer:
www.xerox.com/office/7760supplies
A resource for tools and information, such as interactive 
tutorials, printing templates, helpful tips, and customized 
features to meet your individual needs: www.colorconnection.xerox.com
Local sales and support center:
www.xerox.com/office/contacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and provide 
information on safely handling and storing hazardous 
materials:www.xerox.com/office/msds 
(U.S. and Canada)
www.xerox.com/environment _europe 
(European Union)
Information about recycling supplies: www.xerox.com/gwa
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Phaser® 7760 Color Laser PrinterA-1
Your printer and the recommended supplies have been
 designed and tested to meet strict safety 
requirements. Attention to the  following information ensures the continued safe operation of 
your printer.
Electrical Safety
■Use the power cord supplied with your printer.
■Plug the power cord directly into a properl y grounded electrical outlet. Make sure each 
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an 
electrician to check the outlet.
■Do not use a ground adapter plug to connect the  printer to an electrical outlet that does not 
have a ground connection terminal.
■Do not use an extension cord or power strip.
■Verify that the printer is plugged into an ou tlet that is capable of providing the correct 
voltage and power. Review the printer’s elect rical specification with an electrician if 
necessary.
Warning: Avoid the potential of electrical shock by  ensuring that the printer is properly 
grounded. Electrical products may be hazardous if misused.
■Do not place the printer in an area wher e people might step on the power cord.
■Do not place objects on the power cord.
■Do not block the ventilation openings. These op enings are provided to prevent overheating 
of the printer.
■Do not drop paper clips or staples into the printer.
Warning: Do not push objects into slots or openings on the printer. Making contact with a 
voltage point or shorting out a part coul d result in fire or electrical shock.
If you notice unusual noises or odors:
1. Turn off the printer immediately.
2. Disconnect the power cord fro m the electrical outlet. 
3. Call an authorized service repres entative to correct the problem.
User Safety
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Phaser® 7760 Color Laser PrinterA-2
The power cord is attached to the printer as a pl
ug-in device at the back of the printer. If it is 
necessary to disconnect all electrical power fro m the printer, disconnect the power cord from 
the electrical outlet.
Warning: Do not remove the covers or guards that  are fastened with screws unless you are 
installing optional equipment and  are specifically instructed to do so. Power should be OFF 
when performing these installations . Except for user-installable options, there are no parts that 
you can maintain or service behind these covers.
Note: Leave the printer on for optimum performan ce; it does not pose a safety hazard.
The following are hazards to your safety:
■The power cord is damaged or frayed.
■Liquid is spilled into the printer.
■The printer is exposed to water.
If any of these conditions  occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord  from the electrical outlet.
3. Call an authorized service representative.
Laser Safety
With specific regard to lasers , this printer complies with la ser product performance standards 
set by governmental, national, and internationa l agencies and is certified as a Class 1 Laser 
Product. The printer does not emit hazardous ligh t because the beam is totally enclosed during 
all modes of customer operation and maintenance.
Maintenance Safety
■Do not attempt any maintenance procedure th at is not specifically described in the 
documentation supplied with your printer.
■Do not use aerosol cleaners. The use of supp lies that are not approved may cause poor 
performance and could create a hazardous condition.
■Do not attempt to open, reuse, or burn any  consumables or routine maintenance items. For 
information on Xerox supplies recycling programs, go to  www.xerox.com/gwa
.
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Phaser® 7760 Color Laser PrinterA-3
Operational Safety
Your printer and supplies were designed and tested  to meet strict safety requirements. These 
include safety agency examina tion, approval, and compliance w ith established environmental 
standards.
Your attention to the following safety guidelines  helps to ensure the continued, safe operation 
of your printer.
Printer Location
Place the printer in a dust-free area within a te mperature range of 50° F to 90° F (10° C to 
32° C) and within the following humidity range:
■Optimal Print Quality: 50% – 70%
■Operating: 20% – 80%
Printer Clearance
Place the printer in an area where there is ad equate space for ventilation, operation, and 
servicing. The recommen ded minimal spacing is:
Overhead Clearance:
■60.96 cm (24.0 in.) above the printer 
Total Height Requirements:
■Printer: 49.3 cm (19.4 in.)
■1500-Sheet Feeder: 36.4 cm (14.3 in.)
■2500-Sheet High-Capacity  Feeder: 36.4 cm (14.3 in.)
Total Width Requirements:
■Finisher: 61 cm (24 in.) on the right side of the printer
Other Clearances:
■42.5 cm (16.7 in.) in front of the printer
■13 cm (5.3 in.) behind the printer
■36.8 cm (14.5 in.) on the left side of the printer
■5 cm (1.96 in.) on the right side of the printer, without the finisher
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Phaser® 7760 Color Laser PrinterA-4
Operational Guidelines
■Do not block or cover the slots and openings on the printer. The printer may overheat 
without adequate ventilation.
■For optimum performance, use the printer at  elevations below 2,000 m (6,562 ft.).
■Do not place the printer near a heat source.
■Do not place the printer in direct sunlight to  avoid exposure of light-sensitive components 
when the doors are open.
■Do not place the printer in lin e with the cold air flow from an air conditioning system.
■Place the printer on a level, solid non-vibra ting surface with adequate strength for the 
weight of the printer. It should  be within 2° of horizontal with all four feet in solid contact 
with the surface. The base printer weig ht without any packaging materials is 
approximately 89 kg (196 lb.).
Printing Safety Guidelines
■Wait 10-15 seconds between turn ing the printer off and on.
■Keep hands, hair, neckties, etc., aw ay from the exit and feed rollers.
When the printer is printing:
■Do not remove the paper source tray that you se lected in either the printer driver or control 
panel.
■Do not open the doors.
■Do not move the printer.
Printer Supplies
■Use the supplies specifically de signed for your printer. The use of unsuitable materials 
may cause poor performance and a possible safety hazard.
■Follow all warnings and instructions marked on , or supplied with, the printer, options, and 
supplies.
Caution: Use of non-Xerox supplies is not reco mmended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarante e do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this printer. The Total Satisfac tion Guarantee is available in the United States 
and Canada. Coverage may vary outside these ar eas; please contact your local representative 
for details.
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Phaser® 7760 Color Laser PrinterA-5
Moving the Printer
Follow these guidelines to avoid injuri ng yourself or damaging the printer:
■Turn off the printer and unplug all power cables before moving the printer.
■Always use four people to lift the printer.
■Alway lift the printer from the designated lift points.
■Do not place any food or liquids on the printer.
Caution: Damage to the printer resulting from improp er moving or failure to repackage the 
printer properly for shipment,  is not covered by the warranty,  service agreement, or Total 
Satisfaction Guarantee. The Total Satisfaction Gu arantee is available in the United States and 
Canada. Coverage may vary outside these areas;  please contact your local representative for 
details.
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Phaser® 7760 Color Laser PrinterA-6
Symbols Marked on Product
The following symbols may be marked on your product.
Use caution (or draws attention to a particular 
component). See the manual(s) for information. 
Avoid pinching fingers in the printer. Use caution 
to avoid personal injury.
Hot surface on or in the printer. Use caution to 
avoid personal injury.
Do not touch.
Do not burn the item.
It may take 30 minutes for the fuser to cool down.
This product contains a laser unit. See the 
manual(s) for information.
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