Xerox Phaser 6280N User Manual

							Problems With the Printer
Phaser® 6280 Printer
132
Error indicator is on Is there an error message displayed on the control panel?
Check the displayed message and correct the error.
Error indicator is blinking An error that you cannot correct by yourself has occurred.
Record the displayed error message or error code, turn off the power, pull out 
the power plug from the outlet. Refer to the Xerox Support website, 
www.xerox.com/office/6280support
.
Light of the Ready 
indicator is on and 
blinking but there is no 
print outputThere are jobs remaining in the printer.
Cancel printing or force the remaining data to be printed.
To forcibly print the job, press the OK button. To cancel the job, press the 
Cancel button.
Top section of printed 
document is missing. The 
top and side margins are 
incorrect.Are the paper tray guides in the correct positions?
Set the length guide and the width guides to the correct positions. See Loading 
Paper in Trays 2-3 on page 55.
Check that the paper size on the print driver or the control panel is correctly set.
See the Online Help for the print driver. See Setting Paper Types and Sizes on 
page 50.
Check that the margin setting is correct on the print driver. (PCL only)
See the Online Help for the print driver.
Condensation has 
occurred inside the 
printerTurn the printer on, and leave it on, for at least one hour to get rid of the 
condensation. If the problem continues, refer to the Xerox Support website, 
www.xerox.com/office/6280support
.
Paper cannot be fed.
Paper jams. 
Multiple paper are fed. 
Paper is fed at an angle. 
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels, transparencies, or envelopes, fan them well 
to allow air to enter between each sheet before loading. See Loading Paper in 
Tra y s 2 -3 on page 55.
Is the paper damp?
Replace with paper from a new ream. See Loading Paper in Trays 2-3 on 
page 55.
The paper used is not suitable. 
Load the correct type of paper. See About Paper on page 48.
Is the paper tray set correctly? 
Push the paper tray completely into the printer.
Is the printer placed on a flat location? 
Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions? 
Set the guides to the correct positions. See Loading Paper in Trays 2-3 on 
page 55.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper may occur before the sheets of paper loaded in the 
tray are used up. Remove the paper, fan it, and load again. Replenish paper only 
when all the sheets of the loaded paper are used up. Symptom Reason/Action
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							Problems With the Printer
Phaser® 6280 Printer
133
Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox Support 
website, www.xerox.com/office/6280support
, for assistance. Symptom Reason/Action
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							Problems With the Printer
Phaser® 6280 Printer
134
Enabling Options
If your options are not working, do the following to enable the options:
PostScript Driver
1. To start, do the following:
•Windows 2000-XP: Click Start > Settings > Printers and Faxes.
•Windows Vista: Click Start > Printers.
Right-click the printer and select Properties.
2. Click the Device Settings tab.
3. Under Installable Options, select Available for the option that you want to enable.
4. Click the OK button.
PCL Driver
1. To start, do the following:
•Windows 2000-XP: Click Start > Settings > Printers and Faxes.
•Windows Vista: Click Start > Printers.
Right-click the printer and select Properties.
2. Click the Options tab.
3. Click the option you want to enable to highlight it.
4. In the Settings for field, select Available.
5. Click the OK button.
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							Control Panel Error Messages
Phaser® 6280 Printer
135
Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
*1 XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), or 
Black Toner (K).
*2 NNN indicates a numeric value. Message Condition/Reason/Action
010-351
Replace FuserTime to replace the fuser.
Replace the old fuser with a new one.
010-359
Fuser C RUM ErrorThe fuser is not installed correctly or is not working correctly due to 
damage or malfunction. Reinstall the fuser.
010-317
Insert FuserThe fuser is not installed.
Install the fuser.
XXX*1 CRUM Error Restart 
Printer / Error 093 - NNN
*2 
Restart Printer
The XXX print cartridge is not installed correctly or is not working 
correctly due to damage or malfunction.
Reinstall the print cartridge. See Checking/Managing the Printer with 
CentreWare IS on page 145.
Check Cartridge
XXX CartridgeSealing tape is still attached to the XXX print cartridge. 
Remove the sealing tape from the displayed print cartridge.
Insert Transfer Unit The transfer unit is not installed correctly or is not working correctly 
due to damage or malfunction. Reinstall the transfer unit.
Insert XXX CartridgeThe XXX print cartridge is not installed. Install the XXX print cartridge.
See Checking/Managing the Printer with CentreWare IS on page 145.
Insert Transfer UnitThe transfer unit is not installed. Install the transfer unit.
Ready to Print
%S XXX Low
Replace SoonThe XXX print cartridge is nearly empty.
Purchase a new print cartridge.
See Checking/Managing the Printer with CentreWare IS on page 145.
Ready to Print
Tra n s fe r  U n i t
Replace SoonIt is nearly time to replace the transfer unit. 
Purchase a new transfer unit.
Replace XXX CartridgeThe print cartridge has become empty.
Replace the old print cartridge with a new one.
Replace
Tra n s fe r  U n i tTime to replace the transfer unit. 
Replace the old transfer unit with a new one.
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							Control Panel Error Messages
Phaser® 6280 Printer
136
Messages About the Printer and Other Items
Message Condition/Reason/Action
Over Heat Please Wait /
Error 042-700 Please WaitThe printer’s internal temperature is too high. 
The printer has been stopped. Wait 1 hour before restarting the 
printer. Ensure the printer has adequate cooling space around it, and 
that the cooling vents are not blocked.
Tray Missing 024-946 / 
Tray Missing Insert Tray 2 Tray 2 is pulled out. Push Tray 2 into the correct position.
Tray Missing 024-947 / 
Tray Missing Insert Tray 3 Tray 3 is pulled out. Push Tray 3 into the correct position.
Jam at Tray 1 (MPT), 2, or 3 
Check Tray 1 (MPT), 2, or 3
Open Door APaper is jammed inside Tray 1 (MPT), 2, or 3.
Remove the jammed paper. Open and close the front cover. See Paper 
Jams on page 116.
Door A Open
Close Door AThe front cover is open. 
Close the front cover.
Disabled Function 
Error 016-158The user is not registered to print in color when using an 
authentication function. 
Contact your administrator.
Invalid Job
Press OK Button 
Error 016-799When the configuration of the printer on the print driver does not 
conform to the printer you are using, this message appears.
Press the Cancel button to cancel the print job.
Make sure that the configuration of the printer on the print driver 
conforms to the printer you are using.
Invalid User
Error 016-757The user is not registered to print on the printer when using an 
authentication function. 
Contact the administrator.
Limit Exceeded
Press OK ButtonThe user has exceeded the limit on the number of pages that can be 
printed when using an authentication function. 
Contact the administrator.
Invalid User
Press OK ButtonThe user is not registered to print on the printer when using an 
authentication function. 
Contact the administrator.
Jam at Duplexer
Open Door A
Lift Transfer UnitPaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 116.
Open Door A
Remove Paper &
Check Paper TypePaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. Check the paper type. See Paper Jams on page 116.
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							Control Panel Error Messages
Phaser® 6280 Printer
137
Out of Memory
Press OK Button 
Error 016-718The printer memory is full and cannot continue processing the current 
print job.
Press the OK button to clear the message, cancel the current print job, 
and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to open the Walk-Up Features menu and 
delete the job being held.
if the problem has not been corrected, turn the printer off and then on 
again.
To avoid this error in the future, do the following:
 Delete unnecessary fonts, macros, and other data in printer 
memory.
 Install additional printer memory.
PDL Error
Press OK Button 
Error 016-720Error relating to PCL emulation problems has occurred.
Press the OK button to clear the message, cancel the current print job, 
and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Disk Full
Press OK Button 
Error 016-982RAM disk memory is full and cannot continue processing the current 
print job.
Press the OK button to clear the message, cancel the current print job, 
and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to open the Walk-Up Features menu and 
delete the current job.
To avoid this error in the future, do the following:
Reduce the number of print pages, such as splitting the print data.
Increase free memory space by deleting unnecessary data in the 
RAM disk.
Ready to Print %S
Over Heat
Turned HalfmodeThe printer’s internal temperature is too high. 
Processing on the printer has been slowed down. When the internal 
temperature falls, the processing speed will automatically increase.
Ready to Print %S
Non-Xerox TonerThe printer is in the custom toner mode.
Though some of the print cartridges reach the end of their lives, you 
can continue printing.
Restart Printer
116-NNN
*3
Error NNN-NNN relates to printer problems.
Turn the printer off and then on.
If the error continues, refer to the Xerox Support website, 
www.xerox.com/office/6280support
.
550 Feeder Error 
Restart Printer / 
Error 072-215 
Restart PrinterThe 550-Sheet Feeder (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the sheet feeder. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6280 Printer
138
*3 NNN indicates a numeric value.
Duplexer Error 
Restart Printer
Error 072-215The Duplex Unit (optional) is not installed correctly or is not working 
correctly due to damage or malfunction.
Reinstall the Duplex Unit.
RAM Error 
Restart Printer
Error 116-316Additional memory (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the additional memory.
RAM Error 
Restart Printer
Error 116-320An unsupported additional memory (optional) is installed.
Replace the specified additional memory.
Load Tray 1 (MPT), 2, or 3
 or The correct paper is not set in Tray xxxx.
Set the following size, direction, and type of paper into the tray: XXXX. 
xxx indicates the number of the tray or Tray 1 (MPT). See Loading 
Paper in Trays 2-3 on page 55. Message Condition/Reason/Action
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							Getting Help
Phaser® 6280 Printer
139
Getting Help
This section includes:
•Control Panel Messages on page 139
•PrintingScout Alerts on page 139
•Online Support Assistant on page 139
•We b L in ks on page 140
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error 
or warning condition occurs, the control panel displays a message informing you of the 
problem. 
PrintingScout Alerts
PrintingScout is a tool that is included on the Software and Documentation CD-ROM. It 
automatically checks the printer status when you send a print job. If the printer is unable to 
print your job, PrintingScout automatically displays an alert on your computer screen to let 
you know that the printer needs attention.
PrintingScout is unavailable for Windows Vista.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6280support
.
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							Getting Help
Phaser® 6280 Printer
140
Web Links
Xerox provides several websites that offer additional help on your Phaser 6280 printer. A 
set of Xerox links is installed in your web browser’s Fa vo r i t e s folder when you install the 
Xerox printer drivers on your computer. 
Resource Link
Technical support information for your printer, includes 
online Technical Support, Recommended Media List, 
Online Support Assistant, driver downloads, 
documentation, video tutorials, and much more:www.xerox.com/office/6280support
Supplies for your printer:www.xerox.com/office/6280supplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs: www.xerox.com/office/businessresourcecenter
Local sales and support center:www.xerox.com/office/contacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies:www.xerox.com/gwa
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							Phaser® 6280 Printer
141 This chapter includes:
•Cleaning the Printer on page 142
•Ordering Supplies on page 143
•Managing the Printer on page 145
•Checking Page Counts on page 149
•Moving the Printer on page 150
See also: Small Business Resource Center at www.office.xerox.com
Maintenance
8
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