Xerox Phaser 3124 User Manual

9.1   
9 Troubleshooting
This chapter provides helpful information for what to do if you encounter 
an error while using your printer. 
This chapter includes:
• Clearing paper jams
• Troubleshooting checklist
• Understanding the LEDs
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common PostScript problems (Phaser 3125/B, 3125/N only)
• Common Macintosh problems (Phaser 3125/B, 3125/N only)
Clearing paper jams
When a paper jam occurs, the Error LED lights...

9.2   
In the manual tray
1Remove the jammed paper in the manual tray by gently pulling it 
straight out.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the fuser area around the toner cartridge. 
See page 9.2.
2Open and close the front cover to resume printing the document 
from failed pages.
Around the toner cartridge
1Open the front cover and pull the toner cartridge out.
Note
• The fuser area is hot. Be careful when removing paper from 
the printer.
2If...

9.3   
In the paper exit area
1Open and close the front cover. The jammed paper is automatically 
ejected from the printer. 
2Gently pull the jammed paper out of the output tray.
If you do not see the jammed paper or if there is any resistance 
when you pull, stop pulling and go to the next step.
3Open the top cover and inner cover.
Caution
• When removing the jammed paper, be careful not to touch the 
heat roller (located underneath the inner cover). It is hot and 
could cause burns!
• The top and inner...

9.4   
Troubleshooting checklist
If the printer is not working properly, consult the following checklist. If the 
printer does not pass a step, follow the corresponding suggested 
solutions.
ConditionSuggested solutions
Make sure that the 
Online LED on the 
control panel lights 
green.• If the Online LED is off, check the power 
cord connection. Check the power switch. 
Check the power source by plugging the 
power cord into another outlet.
Print a demo page 
to verify that the 
printer is feeding...

9.5   
Solving general printing problems
For problems with the operation of your printer, refer to the table for 
suggested solutions.
ConditionPossible causeSuggested solutions
The printer 
does not 
print.The printer is not 
receiving power.Check the power cord 
connections. Check the power 
switch and the power source.
The printer is not 
selected as the 
default printer.Select Xerox Phaser 3124, 
Xerox Phaser 3125 PCL 6 or 
Xerox Phaser 3125 PS as your 
default printer.
The printer cover 
is not...

9.6   
Print job is 
extremely 
slow.
(Continued)If using Windows 
98/Me, the 
Spooling Setting 
may be set 
incorrectly. From the Start menu, choose 
Settings and 
Printers. Right-
click the Xerox Phaser 3124,  
Xerox Phaser 3125 PCL 6, or 
Xerox Phaser 3125 PS printer 
icon, choose Properties, click 
the Details tab, and then 
choose the Spool Settings 
button. Select the desired spool 
setting.
The computer 
may have 
insufficient 
random-access 
memory (RAM). Simplify the page layout and 
remove any...

9.7   
Solving print quality problems
Dirt inside of the printer or improper paper loading may reduce print 
quality. See the table below to troubleshoot problems. 
ConditionSuggested solutions
Light or faded 
printIf a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. See 
page 8.3. If this does not improve print quality, 
install a new toner cartridge.
• The paper may not meet paper specifications 
(for...

9.8   
Background 
scatterBackground scatter results from bits of toner 
distributed on the printed page. 
• The paper may be too damp. Try printing with 
a different batch of paper. Do not open 
packages of paper until necessary so that the 
paper does not absorb too much moisture.
• If background scatter occurs on an envelope, 
change the printing layout to avoid printing 
over areas that have overlapping seams on 
the reverse side. Printing on seams can cause 
problems.
• If background scatter covers...

9.9   
Common Windows problems
Horizontal 
stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed 
improperly. Remove the cartridge and 
reinsert.
• The toner cartridge may be defective. Install a 
new toner cartridge. See page 8.4.
• If the problem persists, the printer may require 
repair. Contact a service representative.
CurlIf the printed paper is curled or paper does not 
feed into the printer:
• Turn over the stack of paper in the tray. Also 
try...

9.10   
Common Macintosh problems
(Phaser 3125/B, 3125/N only) 
ConditionSuggested solutions
The printer does not 
print a document from 
Acrobat Reader.Change the Print Method option to Print 
as Image when you print from Acrobat 
Reader.
The document has 
printed, but the print job 
has not disappeared 
from the spooler in Mac 
OS 10.3.2.Update your Mac OS to OS 10.3.3 or 
higher.
The printer does not 
print a document from 
Illustrator on IPP 
printing.Change the Data type option in the 
Adobe...