Xerox Phaser 3117 User Manual

SOLVING PROBLEMS5.10
3Gently pull the paper toward you. 
4Check that there is no other paper in the printer. 
5Reinstall the toner cartridge and close the front cover. Your 
printer resumes printing the document from failed pages. 
Downloaded From ManualsPrinter.com Manuals 

SOLVING PROBLEMS5.11
5
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be 
avoided. If a paper jam occurs, follow the steps outlined in 
“Clearing Paper Jams” on page 5.6. 
• Follow the procedures in “Loading Paper” on page 2.7. Ensure 
that the adjustable guides are positioned correctly.
• Do not overload the tray. 
• Do not remove the paper from the tray while printing.
• Flex, fan and straighten the paper before loading. 
• Do not use creased, damp or highly...

SOLVING PROBLEMS5.12
Solving Print Quality Problems
ProblemSolution
Light or faded 
print
If a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily 
extend the toner cartridge life. See “Redistributing Toner” 
on page 4.3. If this does not improve the print quality, 
install a new toner cartridge.
• The paper may not meet paper specifications (for 
example, the paper is too moist or too rough). See “Paper 
Specifications” on page 6.3.
• If the...

SOLVING PROBLEMS5.13
5
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has probably been 
scratched. Install a new toner cartridge. 
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine may be 
dirty. Clean the LSU. See “Cleaning the Inside” on 
page 4.6. Contact your service representative.
Gray backgroundIf the amount of background shading becomes 
unacceptable, the procedures below may fix the problem.
• Change...

SOLVING PROBLEMS5.14
Background 
scatterBackground scatter results from bits of toner distributed on 
the printed page. 
• The paper may be too damp. Try printing with a different 
batch of paper. Do not open packages of paper until 
necessary so that the paper does not absorb too much 
moisture.
• If background scatter occurs on an envelope, change the 
printing layout to avoid printing over areas that have 
overlapping seams on the reverse side. Printing on seams 
can cause problems.
• If background...

SOLVING PROBLEMS5.15
5
Wrinkles or 
creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper 
Specifications” on page 6.3.
• Turn over the stack of paper in the input tray. Also try 
rotating the paper 180° in the feeder.
Back of printouts 
are dirty• The transfer roller may be dirty. See “Cleaning the Inside” 
on page 4.6.
• Check for leaking toner. Clean the inside of the printer. 
Black pages• The toner cartridge may not be installed properly. Remove 
the...

SOLVING PROBLEMS5.16
Character VoidsCharacter voids are white areas within the parts of 
characters that should be solid black:
• If you are using transparencies, try another type of 
transparency. Because of the composition of the 
transparency, some character voids are normal. 
• You may be printing on the wrong surface on the paper. 
Remove the paper and turn it around. 
• The paper may not meet paper specifications. See “Paper 
Specifications” on page 6.3.
Horizontal stripesIf horizontally aligned...

SOLVING PROBLEMS5.17
5
Troubleshooting Error Messages
When the printer experiences an error, the control panel will 
indicate an error message with the indicator lights. Find the light 
pattern below that matches the printer light pattern and follow 
the solutions to clear the error.
LED status legend 
symbol for “light off”
symbol for “light on”
symbol for “light blinking”
LED patternPossible Problems and Solutions
Your system has some problems. If this problem occurs, contact 
your service...

SOLVING PROBLEMS5.18
Common Windows Problems
   
Note: Refer to Microsoft Windows 98, Me, 2000 or XP User’s Guide that came with your 
PC for further information on Windows error messages.
ProblemPossible Cause and Solution
“File in Use” message 
appears during 
installation.Exit all software applications. Remove all software from 
the 
StartUp Group, then restart Windows. Reinstall the 
printer software.
“General Protection 
Fault”,  “Exception OE”, 
“Spool32”, or “Illegal 
Operation” messages...

SOLVING PROBLEMS5.19
5
Common Linux Problems 
ProblemPossible Cause and Solution
I can’t change settings in 
the configuration tool.You need to have administrator privileges to be able to 
affect global settings.
I am using the KDE 
desktop but the 
configuration tool and 
LLPR won’t start.Maybe you do not have the GTK libraries installed. These 
usually come with most Linux distributions, but you may 
have to install them manually. Refer to your distribution’s 
installation manual for more details about...