Xerox Phaser 3117 User Manual

MAINTAINING YOUR PRINTER4.9
Consumables and Replacement 
Parts
From time to time, you will need to replace the roller and fuser 
unit to maintain top performance and avoid print quality 
problems and paper feed problems resulting from worn parts.
The following items should be replaced after you have printed a 
specified number of pages. See the table below. 
To purchase the consumables and replacement parts, contact 
Xerox dealer or the place where you bought your product. We 
strongly recommend that...

5
This chapter provides helpful information for what to do if 
you encounter an error while using your printer. 
This chapter includes: 
• Troubleshooting Checklist
• Solving General Printing Problems
• Clearing Paper Jams
• Solving Print Quality Problems
• Troubleshooting Error Messages
• Common Windows Problems
• Common Linux Problems
Solving Problems 
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SOLVING PROBLEMS5.2
Troubleshooting Checklist
If the printer is not working properly, consult the following checklist. If the printer 
does not pass a step, follow the corresponding troubleshooting suggestions.
CheckSolution
Check the power cord 
and the power switch. Check the power source by plugging into another 
outlet. 
Make sure that the 
 LED is on. In the Ready mode, the  LED lights green. If the 
 LED lights red or blinks, go to “Troubleshooting 
Error Messages” on page 5.17. 
Press and hold the...

SOLVING PROBLEMS5.3
5
Solving General Printing Problems
For problems with the operation of your printer, refer to the table for suggested 
solutions.   
ProblemPossible CauseSolution
The Printer 
does not print.The printer is not 
receiving power.Check the power cord connections. Check 
the power switch and the power source.
The printer is not 
selected as the default 
printer.Select 
your printer in the printer folder in 
Windows as your default printer.
Check the printer for 
the following:
• The...

SOLVING PROBLEMS5.4
ProblemPossible CauseSolution
The printer 
does not print. 
(continued)The printer driver may 
be incorrectly 
installed.Reinstall the printer driver; see 
Software User Guide. Try printing a 
demo page.
The printer is 
malfunctioning.Check the LEDs on the control panel to 
determine if the printer is indicating a 
system error.
Paper does not 
feed into the 
printer.Paper has not been 
loaded correctly.Remove paper from the tray and reload it 
correctly.
There is too much 
paper in...

SOLVING PROBLEMS5.5
5
ATTENTION: 
If you have any printing problem after your printer prints about 50,000 pages, you must 
contact the customer service to replace the transfer roller.
The printer 
prints, but the 
text is wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.Disconnect the printer cable and 
reconnect. Try a print job that you have 
already printed successfully. If possible, 
attach the cable and printer to another 
computer and try a print job that you 
know works....

SOLVING PROBLEMS5.6
Clearing Paper Jams
Occasionally, paper can be jammed during a print job. Some of 
causes include:
• The tray is overfilled.
• The front cover has been opened during a print job.
• Paper that does not meet paper specifications has been used. 
See “Paper Specifications” on page 6.3.
• Paper that is outside of the supported size range has been 
used. See “Paper Specifications” on page 6.3.
If a paper jam occurs, the   LED on the control panel lights 
red. Find and remove the jammed...

SOLVING PROBLEMS5.7
5
In the Paper Exit Area
Note: Paper jams in this area may result in loose toner on the 
page. If you get any toner on your clothes, wash them in cold 
water as hot water will set the toner into the fabric.
1If the paper jams as it exits to the output tray and a long 
portion of the paper is visible, pull the paper straight out.
When you pull the jammed paper, if there is resistance and 
the paper does not move immediately, stop pulling. 
Continue with the next step.
2 Open the top...

SOLVING PROBLEMS5.8
3Loosen the paper if it is caught in the heat rollers. Then pull 
the paper gently out. 
4Close the inner cover and the top cover. Printing resumes 
automatically. 
Note: Failed pages will not reprint. Try printing the pages.
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SOLVING PROBLEMS5.9
5
In the Paper Feed Area
1Remove any missfeed paper by pulling it out by the visible 
edge from the tray. Make sure that all of the paper is 
properly aligned in the tray. 
2Open and close the front or top cover to resume printing 
the document from failed pages.
Around the Toner Cartridge
1Open the front cover.
2Pull the toner cartridge out and remove it from the printer.
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