Xerox Documate 4799 User Guide

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-163 When replacing the rollers described in this section, you should replace all of the rollers at the same time. Do not 
replace just one roller and not the other. When you are finished replacing the roller, reset the roller count in the 
user utility as described on page 172.
Warning: keep all replaceable parts out of the reach of children. These parts are small and pose a choking 
hazard.
Turn off the scanner power then unplug the power cord from the scanner. Pull the cover release handle and open 
the scanner.
When you are done replacing the rollers, close the scanner carefully pressing down on both sides of the cover 
until it locks in place. Do not slam down the cover.
Replacing the Paper Feed and Separation Rollers 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-164 1. Pinch the sides of the paper feed roller cover and pull it towards you to access the rollers.
2. Rotate each roller towards you until you see the plastic arm holding it in place. 
3. Pinch the plastic tab that locks the roller to the metal bar and pull the roller away from the bar. Do this for 
each of the rollers.
4. Discard the rollers, they cannot be repaired or reused.
5. Take the new rollers out of their packaging. 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-165 6. Align the end of the bar with the hole in the rollers and slide the rollers onto the bar. The rollers will click 
when they are locked in place.
7. Lift the roller cover up and carefully push it closed to lock it in place. Make sure everything is aligned properly 
and the cover is fully closed. If the cover is not fully closed it will break during scanning and damage the 
scanner.
Replacing the Double Feed Prevention Roller 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-166 1. Flip open the double feed prevention roller cover.
2. Lift the roller up and out of the scanner.
3. Discard the roller, it cannot be repaired or reused.
4. Take the new roller out of its packaging.
5. Align the roller bar with the brackets in the roller compartment. Make sure the groove on the right side of the 
roller bar is aligned so that it slides in place into the U shape of the bracket. 
6. The roller is properly in place when you cannot rotate the metal bar of the roller.
7. Close the double feed prevention roller cover when you are finished. 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-167
Installing an Imprinter
An imprinter unit will print text, such as a date and time stamp, on the pages as they are scanned. If you have a 
pre-imprinter unit installed, the text is printed on the face-up side of the page before the image is captured, and 
the printed text is then reflected in the scanned image. If you have a post-imprinter installed, the text is printed 
on the back side of the page, after the page has been scanned, so that the text is not in the final image.
The imprinter unit is an optional accessory that you can purchase at www.xeroxscanners.com in the Parts and 
Accessories page for your scanner.
Installing a Pre-Imprinter
1. Turn off the scanner.
2. Open the pre-imprinter door. 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-168 3. Insert the pins on the right side of the imprinter unit into the holes on the scanner. Angle the imprinter down 
into the scanner until the pins on the left side line up with the slots in the scanner. Gently press down on the 
imprinter unit until it clicks in place.
4. Connect the cable to the connection port in the scanner.
5. Close the pre-imprinter door when you are finished. 
Installing a Post-Imprinter
1. Turn off the scanner.
2. Open the post-imprinter door.
3. Connect the cable to the port in the scanner.
Be sure to properly align the rib on the connector with the slot in the connection port. 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-169 4. While keeping the imprinter in the direction shown in the diagram below, insert the pins on both sides of the 
imprinter, into the slots in the scanner. Slide the imprinter unit down until it locks in place.
5. Close the post-imprinter door when you are finished.
Installing an Ink Cartridge
1. Turn off the scanner.
2. Open the imprinter door.
3. Remove the protective tape from the ink cartridge.
4. Move the ink cartridge carriage to the ink cartridge exchange position on the imprinter unit.
5. Insert the ink cartridge into the carriage as shown in the diagram. 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-170 6. Lower the arms on the carriage to lock the ink cartridge in place.
7. Reverse this procedure to remove the ink cartridge when it is time to be replaced.
Adjusting the Printing Position
You set the horizontal start position by moving the ink carriage in the imprinter unit itself. Move the ink carriage 
left or right and align the arrow tab to the appropriate paper width indicated on the imprinter unit. The vertical 
start position is set in the scanning interface you are using.
User Utility
The User Utility is a software program designed to help maintain and troubleshoot your Xerox scanner. 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-171 On installation you were prompted to place an icon on your Windows desktop. If you selected yes, simply double-
click on the user utility icon to open the software. 
If you do not have the User Utility icon on your desktop, follow these instructions for opening the utility from the 
Windows programs list:
1. Click on the start button on the Windows taskbar.
2. Click on All Programs.
3. Click on Xerox from the programs list.
4. Select User Utility to open the software.
If you are prompted to select a scanner, make sure your scanner is selected then click on OK.
Main Screen Options
This section briefly describes the options on the main interface of the User Utility. The following sections contain 
detailed instructions on using some of the options in this utility.
Scanner Status—this area displays the status of the scanner connected as well as error code details.
Error Code—this field displays an error code number to help you diagnosis and resolve hardware errors. Please 
see Scanner Error Codes on page 173 for the full list of error codes and steps to resolve the issue. 
						

							Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-172 Scanner Information—this area displays the current hardware specifications of the scanner.
•Model: the scanner hardware model.
•Firmware Version: the scanner’s current firmware version.
•Memory: the amount of memory currently installed on the scanner.
•Interface: the connection interface to the computer.
•Imprinter: indicates if an imprinter is installed in the scanner, with a status of either Enable or Disable, and 
the type of imprinter installed. The imprinter is an optional accessory that you can purchase for the scanner. 
Please refer to our website www.xeroxscanners.com for spare part options available for your scanner.
Scanner Condition—the options in this section relate to software settings and maintenance for the scanner.
•Sleep Mode: clicking on this button opens a window for you to set the time frame for your scanner to go into 
power saving mode. Please see Setting Sleep Mode on page 175 for instructions.
•Clean Imprinter: clicking on this button initiates an automatic cleaning of the print head on the ink 
cartridge installed in the imprinter. When the imprinter is not installed this button is disabled.
•Buzzer Setting: clicking this button opens a window for you to turn on or off the scanner beep sounds.
•User Shading: clicking on this button initiates the shading adjustment utility. The shading adjustment helps 
to improve image quality of scanned documents. Please see Shading Adjustment on page 175 for 
instructions.
•Caution Setting: clicking this button opens a window for you to set when to receive a notice that it is time to 
clean the rollers.
Scanner Counter—this section shows the number of pages scanned. Use the options in this window to keep track 
of maintenance performed on the scanner.
•System: displays the number of pages scanned through the ADF after the last counter update.
•After Clean Roller: displays the number of pages scanned after the last time the rollers were cleaned and 
the counter reset. Please see Cleaning the Inside of the Scanner on page 179 for instructions on monitoring 
and changing this setting.
•After Replace Roller: displays the number of pages scanned after the rollers have been replaced and the 
counter reset. Please refer to our website www.xeroxscanners.com for spare parts options and instructions 
available for your scanner.
•Update All Counters: clicking this button updates the current count display next to the 3 fields described 
directly above. The counters do not update automatically during document scanning, you must click on this 
button to display the current count information.
•Clear Counter: clicking either of these buttons clears the counters back to 0 for the appropriate section.
About—click on the About button to see more information about the application.
Help—clicking on this button opens the help file in the Adobe® PDF format.
Select Scanner—clicking on this button opens a window for you to select a different scanner if you have multiple 
scanners installed.
Save Info—clicking on this button opens a Windows Save As dialogue for you to save the current scanner and 
computer information into a .log file. 
Close—clicking this button closes the User Utility.