Xerox Documate 4799 User Guide

Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-183 • Remove the brush tip from the Blower Brush and set it aside, you will be using only the blower to clean the 
sensors.
Cleaning the ADF Sensors
1. Pull on the scanner cover release and lift the lid to open the scanner.
2. The following illustration shows the location of the sensors in the scanner.  

Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-184 3. Point the tip of the blower at the sensor and squeeze the blower to direct a puff of air at the sensor head to 
remove dust.
Do this for each sensor in the scanner.
Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, use the following 
procedure to remove the paper from the scanner.
1. Pull on the scanner cover release and lift the lid to open the scanner.
Do...

Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-185 •Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are 
plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the 
power supply into another electrical outlet. If you are using a UPS battery back-up or power strip, try 
plugging the scanner directly to a wall outlet.
•Did you restart the...

Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-186 Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition (WIA)?
After performing a scan using the WIA interface you must close the application you were using before scanning 
with the buttons on the scanner. This does not occur when scanning using the TWAIN or ISIS interface.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the...

Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-187 This is a known issue where OneTouch stops responding when Internet Explorer 7 is installed after the scanner. To 
resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel. 
2. Find Windows Internet Explorer 7 and uninstall it using the change/remove options. Follow the wizard 
through a complete removal of the Internet Explorer 7 software. 
3. Find OneTouch and uninstall it using...

Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-188 Follow these instructions to remove any of the other software you installed with your scanner. Depending on the 
software provided with your scanner, and which applications you installed during the scanner setup, the 
application list may include:
• Visioneer OneTouch
• Visioneer OneTouch OmniPage OCR module
• Visioneer OneTouch VRS module
•Nuance PaperPort
•Nuance OmniPage
• Nuance PDF Converter
•Kofax Virtual...

Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide9-189
Xerox DocuMate 4799 Specifications
Optical resolution600 dpi
Bit depth24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
Scan methodDuplex Automatic Document Feeder (ADF)
ADF specifications
Minimum item size 1.9" x 2.8" (48 mm x 71 mm)
Maximum item size 11.89" x 100" (302 mm x 2540 mm)
Scanning Speed Portrait
- 80 pages per minute / 160 images per minute @ 200 dpi
Landscape
- 100 pages per...

Scanner Options, Maintenance and Troubleshooting
Xerox
® DocuMate® 4799
User’s Guide 9-190
Xerox DocuMate 4799 Scanner Parts List
Please use the following part names and numbers when ordering replacements for your scanner.
Part NamePart Number
Roller Exchange Kit
• Double Feed 
Prevention Roller
• Feed and Separation 
Rollers70-0566-000
USB Cable 35-0113-000
Power Cord 35-0233-000 (U.S.)
35-0235-000 (EUR)
35-0236-000 (U.K.)
Blower Brush 57-0122-000
Roller Cleaning Paper 05-0722-000
Shading Paper...

Xerox® DocuMate® 4799
User’s GuideA-
191
ARegulatory Information
Basic Regulations
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference 
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate 
radio frequency energy and, if not installed and used in...

Regulatory Information
Xerox
® DocuMate® 4799
User’s Guide A-
192 A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from 
your Xerox Limited representative or by contacting:
Environment, Heath and Safety
The Document Company Xerox
Bessemer Road
We l w y n  Ga rde n C i t y
Herts
AL7 1HE
England, Telephone +44 (0) 1707 353434
Other Regulations
Turkey (RoHS Regulation)
In compliance with Article 7 (d) We hereby certify “It is in compliance with the...