Xerox Documate 3220 User Guide

							Xerox® DocuMate® 3220 Scanner Maintenance
32User Guide
To replace the feed roller:
1. Open the Automatic Document Feeder cover.
2. The roller assembly fits in a channel in the ADF cover.
3. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, 
rotate it upward until the small lock flange is completely free.
4. Remove the roller from the scanner and discard it, it cannot be repaired.
5. Before installing the new roller, clean any dust that may have gotten on it during shipping.  
						

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6. Insert the right end of the roller into its housing socket in the scanner. Angle the roller module 
up and into the roller channel. Align the tab on the lock flange with the slot in the scanner.
Hold the feed roller module fully in the scanner door while you lock it in place. 
7. Align the lock tab with the slot in the scanner. Use the lever to rotate the locking tab into the 
slot in the scanner.  Push on the lever until it clicks in place and locks the roller in the scanner. 
The lock will “click” into place when it is secure. However, if it does not rotate easily into the 
housing, make sure the flange is properly seated in its latch.
8. Close the scanner when you’re finished.
Troubleshooting
Problem: The scanner won’t scan. What’s wrong? 
Check for one of these possible causes:
•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure 
the cables are plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t 
come on, plug the power supply into another electrical outlet. If you are using a UPS battery 
back-up or power strip, try plugging the scanner directly to a wall outlet.
•Did you restart the computer and scanner? If the scanner gets a paper jam, or looses 
connection because of an error, try restarting your computer and power cycling the scanner. 
						

							Xerox® DocuMate® 3220 Scanner Maintenance
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•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner 
try plugging the scanner’s USB cable directly to the back of the computer. It is not 
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must 
have its own power supply.
•Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose 
connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable 
provided with your scanner is within this range.
•Did you select another image source in the scanning software? If you use multiple 
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, 
you may have selected another source for images. Make sure Xerox
® DocuMate® 3220 is 
selected as the scanner.
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is 
recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on 
page 36 for installation instructions.
Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition 
(WIA)?
After performing a scan using the WIA interface you must close the application you were using 
before scanning with the buttons on the scanner. This does not occur when scanning using the 
TWAIN or ISIS interface.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again.
This may occur after Windows goes into power saving mode to “hibernate” the computer into a 
low power state. When you move your mouse or type on the keyboard it “wakes” the computer 
back up and restores full power to the system. This power fluctuation during the computer’s 
hibernating period may sometimes cause the scanner to lose communication to the computer.
Problem: The installation will not complete successfully. If installation finishes, the scanner’s 
OneTouch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another 
scanner. Or you previously had another Visioneer
® or Xerox® scanner and that driver program is 
still on your computer. They are interfering with the installation and OneTouch options, and you 
need to remove those other drivers and re-install your Xerox
® scanner. Please see the 
documentation that you received with the other scanner for the steps to remove its driver 
programs. 
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the scanner driver and 
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in 
size. Free up some space on your hard drive for the software to be able to save the scanned 
images. 
						

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Problem: The paper jams the ADF. 
To reduce the number of paper jams, smooth and straighten the paper before scanning, and 
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed 
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft 
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear 
worn and will cause issues feeding paper. See “Cleaning Inside the Automatic Document Feeder” 
on page 27 for cleaning instructions. 
Problem: The ADF won’t feed pages properly. 
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at 
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning 
Inside the Automatic Document Feeder” on page27. If that doesn’t solve the problem, the pad 
assembly may need to be replaced. It is user replaceable. See “Replacing the ADF Pad Assembly” 
on page 29 for the steps to replace the pad.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when 
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: The scans from the input tray are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items 
that are smaller than the paper guides’ minimum adjustment, scan these items from the front 
feed tray instead.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items 
that are smaller than the paper guides’ minimum adjustment, scan these items on the Flatbed 
glass instead.
Problem: The paper jams about halfway through the scan. 
Check the flatbed glass to make sure no items are on it when you scan from the ADF. Multiple 
items placed on the Flatbed glass will raise the lid slightly. When that occurs, the pages are unable 
to feed back out of the ADF and the pages can jam.
Error Light Troubleshooting Codes
Normal Operation
•Steady blue: indicates the scanner is ready to scan.
•Slow flashing blue: indicates the scanner is in low power mode. 
						

							Xerox® DocuMate® 3220 Scanner Maintenance
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•Rapid flashing blue: indicates the scanner is waking up from low power mode.
•Steady red: the scanner is busy or it is not connected to the computer. 
•Flashing red: the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware 
problems, the status light turns red and will flash a specific number of times, pause, and then 
repeat the same number of flashes. The number of flashes between pauses indicates the 
hardware error code. The LED display will also flash an “E” then the error code number that 
matches the status light’s blinking pattern.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the 
scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and 
computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact 
Xerox Technical Support if you experience a different blinking pattern. 
Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any 
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner 
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows XP: Open Add/Remove Programs
Error 
CodeProblem DescriptionSolution
0 Scanner is not connected to 
the computer
(The LED does not flash “E” 
and the status light remains 
blue.)A cable may be loose. Check that the scanner’s cables are 
correctly attached to the computer. If the scanner still does not 
connect, re-boot the computer.
4 Paper jam Open the ADF cover and remove the jammed page. See 
“Clearing Paper Jams” on page 26.
6 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner then 
close it again. Push down on the lid until it locks into place.
1, 2, 7 
or 8The lamp in the scanner 
body or lid has 
malfunctionedThis usually occurs if the power was disconnected during a 
scan. Turn the scanner off, then back on again. If the problem 
persists, turn off the scanner, re-start the computer, then turn 
the scanner on. If the problem continues, and your scanner’s 
power is plugged into a surge protector or UPS battery backup, 
try plugging the scanner power directly into a wall outlet.
All 
Other 
CodesAn internal part in the 
scanner may have 
malfunctionedTurn off the power to your scanner, then turn it back on. If the 
problem persists, re-boot your computer. If the problem still 
persists, contact Xerox Technical Support. 
						

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• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox
® DocuMate® 3220 Scanner driver.
2. Click the Change/Remove or Uninstall button.
3. Click Ye s when asked to confirm that you want to remove the driver.
When the driver uninstallation is complete the progress window will automatically close.
4. Turn off the scanner and unplug the USB cable.
5. Reboot the computer if you are prompted to do so.
Follow these instructions to remove any of the other software you installed with your scanner. 
Depending on the software provided with your scanner, and which applications you installed 
during the scanner setup, the application list may include:
• Visioneer OneTouch
• Visioneer OneTouch OmniPage OCR module
•Nuance PaperPort
• Nuance OmniPage
•Nuance Power PDF
Uninstalling Visioneer Acuity™:
Visioneer Acuity is automatically installed when you install the scanner driver using the installation 
disc. You can also download the Visioneer Acuity module from the support pages for your scanner 
at www.xeroxscanners.com
. Visioneer Acuity is a utility with advanced image processing options 
to instantly improve the visual clarity of anything you scan.
1. In the list of installed programs select Visioneer Acuity Assets.
2. Click Ye s when asked to confirm you want to remove the software.
Depending on the method of installation, and your scanner model, there may be multiple entries 
for Visioneer Acuity in the installed programs list. The additional entries in this list are the image 
processing libraries needed to support various scanner models. These additional items will be 
called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, 
when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If 
you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main 
Visioneer Acuity utility.
Xerox® DocuMate® 3220 Specifications
Scanner Specifications
Document Requirements (ADF)
Minimum Item Size 3.5 x 3.5 inches (89 x 89 mm)
Maximum Item Size 8.75 x 38 inches (222 x 965 mm) 
						

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Capacity 50 pages of 20lb printer paper (75–80 gsm)
Paper Thickness 16–28 lbs. (60–105 gsm)
Document Requirements (Flatbed)
Minimum Item Size 0.15 x 0.15 inches (4 x 4 mm)
Maximum Item Size 8.5 x 11.78 inches (216 x 299 mm)
Item Thickness 1.0 inch (25 mm)
General Specifications
Scanning Speed (ADF) Up to 23 pages per minute / 46 images per minute @ 200 dpi in Black and 
White (U.S. Letter size)
Scanning Speed (Flatbed) 7 seconds per page @ 200 dpi in Black and White (U.S. Letter size)
Optical Resolution 600 dpi
Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
Scan Method Duplex Automatic Document Feeder (ADF)
Simplex U.S. Letter / A4 Flatbed
Image Sensor CIS (Contact Image Sensor)
Light Source RGB LED lamp
Interface Hi-Speed USB 2.0, compatible with USB 1.1
Certifications UL, C-UL, FCC C
LASS B, CE, WEEE, ROHS, ENERGY STAR
Operating Temperature 50° ~ 95° F (10° ~ 35° C without condensation)
Relative Humidity 20% ~ 80% (@35° C without condensation)
Scanner Dimensions
Width 17.9 inches (453 mm)
Depth 13 inches (330 mm)
Height 9.4 inches (237 mm)
Weight 10 pounds (4.6 kg)
Power Information
Power Supply APD (DA-48M24)
DC Jack, 3P, 100~240Vac, 24Vdc, 2A, 48W, Class 1, E
NERGYSTAR, RoHS
Scanner Rating 24Vdc, 2.0A
Power consumption 10 Watts (during operation)
 4.6 Watts (on standby)
 1.8 Watts (power save after 15 minutes without scanning)
 0.38 Watt (power off)
Cable Information
AC Power Cord US(UL/CSA)—3P, 7A/125V, L=500mm, 3C*18AWG, BLACK, PH8B2EDJF0A-
018, RoHS
UK(BSI/PSB)—3P, 2.5A/250V, L=500mm, 3C*0.75mm
2, BLACK, 
PG8B9XHJG0A-018, RoHS
EUR(CEE)—2P, 2.5A/250V, L=500mm, 3C*0.75mm
2, BLACK, PG8B9CIJG0A-
018, RoHS
Scanner Specifications 
						

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Xerox® DocuMate® 3220 Parts List
USB cable 1850 mm, 28AWG, with core, RoHS compliant
Software Information
Supported Operating 
SystemsMicrosoft Windows
–32-bit XP (Service Pack 3)
–32-bit or 64-bit Vista (Service Pack 2)
–32-bit or 64-bit 7 (Service Pack 1)
–32-bit or 64-bit 8 / 8.1
–32-bit or 64-bit 10
Scanner Drivers TWAIN, WIA
Bundled Software Visioneer OneTouch®
Visioneer Acuity Module
Nuance PaperPort®
Nuance OmniPage®
Nuance Power PDF
Part NamePart Number
Feed Roller 57-0133-000
ADF Pad 57-0103-000
USB Cable 35-0117-000
AC Power Cord 35-0226-000 (US)
35-0227-000 (EUR)
35-0228-000 (UK)
Power Supply 37-0095-000
Scanner Specifications 
						

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							User Guide41
Appendix A: Regulatory 
Information
Basic Regulations
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instruction 
manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this 
equipment does cause harmful interference to radio or television reception, which can be 
determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.
Changes and modifications to this equipment not specifically approved by Xerox may void the 
user’s authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
European Union
The CE mark applied to this product, symbolizes our declaration of conformity with the following 
applicable European Union Directives, as of the dates indicated: