Xerox Documate 3220 User Guide

							 
 
September 2015 
05-0809- 200 
 
 
 
 
Xerox
®
 DocuMate
®
 3220 Scanner 
User Guide 
 
 
 
 
 
  
						

							© 2015 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are 
registered trademarks of Xerox Corporation in the United States and/or other countries and are 
used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR16525
Content © 2015 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch® 
logo are registered trademarks of Visioneer, Inc.
Please go to www.xeroxscanners.com
, select your product, and then click the “Warranty Program” 
link to view the warranty terms and conditions for your scanner. 
Reproduction, adaptation, or translation without prior written permission is prohibited, except as 
allowed under the copyright laws. Copyright protection claimed includes all forms of matters of 
copyrightable materials and information now allowed by statutory or judicial law or hereinafter 
granted, including without limitation, material generated from the software programs which are 
displayed on the screen such as styles, templates, icons, screen displays, looks, etc. 
The PaperPort® and OmniPage® brand name and logo are registered trademarks of Nuance 
Communications, Inc. 
Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered 
trademarks of Adobe Systems Incorporated in the United States and/or other countries. 
Post-It® is a registered trademark of 3M in the United States and/or other countries.
Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ and SharePoint® are 
registered trademarks of Microsoft Corporation.
Mac® and Mac OS® are registered trademarks of Apple, Inc. in the United States and/or other 
countries. 
ZyINDEX is a registered trademark of ZyLAB International, Inc. ZyINDEX toolkit portions, 
Copyright © 1990-1998, ZyLAB International, Inc. 
All other products mentioned herein may be trademarks of their respective companies and are 
hereby acknowledged.
Changes are periodically made to this document. Changes, technical inaccuracies, and 
typographic errors will be corrected in subsequent editions. Information is subject to change 
without notice and does not represent a commitment on the part of Visioneer. 
Document Version: 05-0809-200 (September 2015)
The software described is furnished under a licensing agreement. The software may be used or 
copied only in accordance with the terms of such an agreement. It is against the law to copy the 
software on any medium except as specifically allowed in the licensing agreement. No part of this 
document may be reproduced or transmitted in any form or by any means, electronic or 
mechanical, including photocopying, recording, or information storage and retrieval systems, or 
translated to another language, for any purpose other than the licensee's personal use and as 
specifically allowed in the licensing agreement, without the express written permission of 
Visioneer.  
						

							Restricted Rights Legend
Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) 
of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned 
by this product may be protected by governmental laws and other regulations, such as copyright 
laws. The customer is solely responsible for complying with all such laws and regulations.  
						

							User Guideiv
Table of Contents
Safety ............................................................................................................................... vi
Safety Introduction .............................................................................................................................. vi
Operational Safety Information ..................................................................................................... vi
Electrical Information ......................................................................................................................... vii
Warning - Electrical Safety Information ........................................................................ vii
Electrical Supply ....................................................................................................................... viii
Disconnect Device .................................................................................................................. viii
Emergency Power Off ........................................................................................................................ viii
Maintenance Information............................................................................................................... viii
Product Safety Certification ............................................................................................................. ix
Environmental Health and Safety Contacts .............................................................................. ix
Welcome .........................................................................................................................1
What’s in the Box .................................................................................................................................... 1
System Requirements ........................................................................................................................... 1
Documentation ....................................................................................................................................... 2
Xerox® DocuMate® 3220 Scanner............................................................................................... 3
Assemble the Scanner ............................................................................................... 5
Connect the Power Cord...................................................................................................................... 6
Installation ..................................................................................................................... 7
Install the Software and Connect the Scanner ......................................................................... 8
Installing the Scanner Driver.............................................................................................. 10
Connect the USB Cable and Turn on the Power........................................................ 11
Installing Visioneer OneTouch .......................................................................................... 13
Installing Additional Applications ................................................................................................ 14
View the User Guides ......................................................................................................................... 15
Register Your Scanner........................................................................................................................ 16
Loading Documents to Scan ................................................................................17
Scanning from the Automatic Document Feeder (ADF) ................................................... 17
Supported Document Types .............................................................................................. 17
Documents to Avoid Scanning.......................................................................................... 18
Unsupported Document Types......................................................................................... 18
Preparing Documents for Scanning ................................................................................ 19
Loading Documents...............................................................................................................19
Scanning from the Flatbed Glass .................................................................................................20 
						

							Xerox® DocuMate® 3220 Scanner Table of Contents
vUser Guide
Supported Document Types .............................................................................................. 20
Loading Documents...............................................................................................................20
Scanning Interfaces ........................................................................................................................... 21
Maintenance ...............................................................................................................23
Safety Precautions .............................................................................................................................. 23
Hardware Properties ........................................................................................................................... 24
Device Settings......................................................................................................................... 24
Driver Settings .......................................................................................................................... 25
Clearing Paper Jams ........................................................................................................................... 26
Cleaning the Scanner......................................................................................................................... 27
Cleaning Inside the Automatic Document Feeder .................................................. 27
Cleaning the Scanner Glass ................................................................................................ 29
Replacing the ADF Pad Assembly.................................................................................................29
Replacing the Feed Roller................................................................................................................. 31
Troubleshooting ................................................................................................................................... 33
Error Light Troubleshooting Codes .................................................................................. 35
Uninstalling Your Scanner ............................................................................................................... 36
Xerox® DocuMate® 3220 Specifications ............................................................................... 37
Xerox® DocuMate® 3220 Parts List .......................................................................................... 39
Appendix A: Regulatory Information ...............................................................41
Basic Regulations................................................................................................................................. 41
United States (FCC Regulations)...................................................................................... 41
European Union ....................................................................................................................... 41
Turkey (RoHS Regulation) ................................................................................................... 42
Copy Regulations................................................................................................................................. 42
United States ............................................................................................................................ 42
Canada ........................................................................................................................................ 43
Other Countries ........................................................................................................................ 44
Appendix B: Compliance Information .............................................................45
Product Recycling & Disposal ......................................................................................................... 45
USA & Canada.......................................................................................................................... 45
European Union ....................................................................................................................... 45
ENERGY STAR for the USA............................................................................................................... 46 
						

							User Guidevi
Safety
Safety Introduction
Notices and Safety
Please read the following instructions carefully before operating the machine and refer to them as 
needed to ensure the continued safe operation of your machine.
Yo u r  X e r o x
® product and supplies have been designed and tested to meet strict safety 
requirements. These include safety agency evaluation and certification, and compliance with 
electromagnetic regulations and established environmental standards.
WARN ING: 
The safety and environment testing and performance of this product have been verified using 
Xerox
® materials only. Unauthorized alterations, which may include the addition of new 
functions or connection of external devices, may impact the product certification. Please 
contact your Xerox representative for more information.
Operational Safety Information
Yo u r  X e r o x® equipment and supplies have been designed and tested to meet strict safety 
requirements. These include safety agency examination, approval, and compliance with 
established environmental standards.
To ensure the continued safe operation of your Xerox
® equipment, follow these safety guidelines 
at all times:
Do these:
• Always follow all warnings and instructions that are marked on or supplied with the 
equipment.
• Always use materials specifically designated for this product, the use of other materials may 
result in poor performance and create a hazardous situation. Do not use aerosol cleaners, 
they may be explosive and flammable under certain conditions.
• Always exercise care when moving or relocating equipment. 
• Always locate the machine on a solid support surface that has adequate strength to support 
the weight of the machine.
• Always locate the machine in an area that has adequate ventilation and room for servicing.
• Always unplug this equipment from the electrical outlet before cleaning. 
						

							Xerox® DocuMate® 3220 Scanner Safety
viiUser Guide
Note: Your Xerox machine is equipped with an energy saving device to conserve power when the 
machine is not in use. The machine may be left on continuously.
Do not do these:
• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a 
ground connection terminal.
• Never attempt any maintenance function that is not specifically described in this 
documentation.
• Never remove covers or guards that are fastened with screws. There are no operator 
serviceable areas within these covers.
• Never locate the machine near a radiator or any other heat source.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
• Never place this equipment where people might step on or trip on the power cord.
Caution: This device is not intended for use in the direct field of view at visual display 
workplaces
To avoid incommoding reflections at visual display workplaces this device must not be placed in 
the direct field of view.
Electrical Information
Warning - Electrical Safety Information
1. The power receptacle for the machine must meet the requirements stated on the data plate 
on the rear of the machine. If you are not sure that your electrical supply meets the 
requirements, please consult your local power company or an electrician for advice.
2. The socket outlet shall be installed near the equipment and shall be easily accessible.
3. Use the power cable that is supplied with your machine. Do not use an extension cord or 
remove or modify the power cord plug.
4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure 
whether or not an outlet is correctly grounded, consult an electrician.
5. Do not use an adapter to connect any Xerox equipment to an electrical outlet that lacks a 
ground connection terminal.
6. Do not place this equipment where people might step or trip on the power cable.
7. Do not place objects on the power cable.
8. Do not override or disable electrical or mechanical interlock devices.
9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result. 
						

							Safety Xerox® DocuMate® 3220 Scanner
User Guideviii
Electrical Supply
• This product shall be operated from the type of electrical supply indicted on the product’s 
data plate label. If you are not sure that your electrical supply meets the requirements, please 
consult your local power company for advice.
• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet 
checked by a qualified electrician.
WARNING: This equipment must be connected to a protective earth circuit
This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into 
an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the 
outlet, contact your electrician to replace the outlet.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the back of the 
machine as a plug-in device. To remove all electrical power from the equipment, disconnect the 
power cable from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, turn off the machine immediately and disconnect the 
power cable(s) from the electrical outlet(s). 
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the machine.
• The machine is exposed to water.
• Any part of the machine is damaged.
Maintenance Information
1. Any operator product maintenance procedures will be described in the user documentation 
supplied with the product. 
2. Do not carry out any maintenance on this product which is not described in the customer 
documentation. 
						

							Xerox® DocuMate® 3220 Scanner Safety
ixUser Guide
3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor 
performance of the equipment, and could cause a dangerous condition.
4. Use supplies and cleaning materials only as directed in this manual. 
5. Do not remove covers or guards that are fastened with screws. There are no parts behind 
these covers that you can maintain or service. 
6. Do not perform any maintenance procedures unless you have been trained to do them by an 
authorized local dealer or unless a procedure is specifically described in the user manuals.
Product Safety Certification
This product is certified by the following Agency using the Safety standards listed:
Environmental Health and Safety 
Contacts
Contact Information
For more information on Environment, Health, and Safety in relation to this Xerox
® product and 
supplies, please contact the following customer help lines:
Standard
UL60950-1 (USA)
CSA 22.2 No. 60950-1 (Canada)
IEC 60950-1
USA & Canada: 1-800-828-6571
Europe: +44 1707 353 434 
						

							User Guide1
Welcome
Yo u r  n e w  X e r o x® scanner can quickly scan stacks of single-sided or double-sided pages and place 
their electronic images on your computer.
What’s in the Box
Before proceeding, check the contents of the box. If items are missing or damaged, contact the 
dealer where you purchased the scanner.
System Requirements
• Pentium 4 PC or AMD equivalent processor
• DVD-ROM drive
• Universal Serial Bus (USB) port
Xerox® DocuMate 3220 Quick Install Guide Technical Support Card
Warranty Card USB Cable Power Supply
Power Cord Spare ADF Pad Installation Disc