VoiceTrak Avm6 Voice Mail User Guide

							After each message is finished, you will hear the date and time followed by these options. 
• Press (1) to save the message 
• Press (2) to play the previous message  
• Press (3) to replay the message 
• Press (4) to erase the message 
• Press (5) to forward the message to another users mailbox 
• Press (*) to return to the previous menu 
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							Recording and Sending Messages 
1. From the Main User Menu press two (2). 
2. Enter the mailbox number. 
3. Record the message at the tone. 
4. Press the pound (#) key when you are done. You will then be offered the following options: 
5. Press (1) to review the message 
6. Press (2) to send the message 
7. Press (3) to re-record the message 
8. Press (*) to return to the previous menu 
9. Enter the number of the greeting that you wish to make active. 
10. Press the (*) button if you wish to return to the previous menu without changing your active greeting. 
Restoring Erased Messages 
Accidentally delete the wrong message?  Decide that you wanted to keep a message just moments after youve erased it?  
AVM6 can automatically restore it with just the press of a key. Just press (6) while in the Main User Menu. 
 
Important: If you wish to restore an erased message, you MUST do it before exiting your mailbox.  Once you exit, 
you will no longer be able to restore erased messages 
Managing Message Notification 
AVM6 will call and let you know when you have messages either by lighting a message waiting light, calling an internal 
(office) telephone, an external telephone, or your personal pager.  
Note: For any external notification, whether an actual telephone line or a personal pager, you can enter up to 28 digits in the 
appropriate field. 
After pressing (7) from the Main User Menu, you will be given the following options: 
1. Press (1) to change message notification number 
2. Press (2) to deactivate message notification 
3. Press (3) to activate message notification 
If you select one (1), to change your notification number, you will be given the following options: 
1. To change your internal number, press (1) and then enter your internal telephone number (normally your extension 
number), plus the (#) key. 
2. To change your external notification number, press (2) and then enter your new external notification number, plus 
the (#) key.  This can be any number including long distance. 
3. To change your pager number, press (3) and then enter your pager number plus the (#) key.  When you are paged, 
your pager will display your mailbox number. 
Note:  Do not enter an access number, such as (9).  AVM6 will take care of this for you. 
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Deactivating Message Notification 
Selecting this option will turn off your message notification. Just press (2). 
Activating Message Notification 
Selecting this option will turn on your message notification. Just press (3). You will be given three options: 
1. To turn on internal notification, press (1). 
2. To turn on external notification, press (2). 
3. To turn on pager notification, press (3). 
Retrieving Messages when notified 
If you do not retrieve your messages, AVM6 will continue trying to notify you. The number of times AVM6 will try to 
notify you and the amount of time between notification attempts are both set by the system administrator. Once the messages 
have been retrieved, AVM6 will remove you from the notification list, turn off your message waiting lamp if enabled. 
If you using external notification and you answer your telephone when AVM6 calls, you will be prompted to enter your 
password. After you have entered you password, you will be placed in the Main User Menu, and then you may retrieve your 
messages in the regular manner. 
 
 
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							Management of Distribution Lists 
 
With this feature you can record and send the same message to several mailboxes at one time.  This feature allows you to 
pass information along to members of your staff or others in your department with even greater ease and speed. Each user 
can have up to five distribution lists with 48 mailboxes per list. 
A broadcast message is a message distributed to every mailbox on the AVM6 system and will automatically play when 
system users access their mailboxes. Because this is used primarily to distribute emergency or urgent information, this option 
is not usually available for every mailbox, but is assigned by your system administrator. If your mailbox is enabled for 
broadcast (something which must be done by your system administrator), you can send a message to every single user on the 
system just by choosing distribution list number 6 (see below).  
Note: Broadcast messages will continue to play until erased by the system administrator. 
1. From the Main User Menu, press (8). 
2. Record the message you wish to distribute. 
3. Press the pound (#) key, and you will then be given three options: 
• Press one (1) to review the message. 
• Press two (2) to send the message. You will then need to enter the number of the distribution list (1-5, or 6 
for broadcast). 
• Press three (3) to re-record the message. 
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							Deleting a Broadcast Message 
Your system administrator is the only person who can delete a broadcast message. The proper procedure for deleting a 
broadcast message is: 
1. Using the mouse, click the part of the toolbar that says Stats. 
2. From Stats, click on Mbx Message Status. 
3. Click once on the Broadcast Mailbox (the default broadcast mailbox is 999). 
4. Click on the View button. 
5. Click on the message. 
6. Click on the Delete button. 
-OR- 
1. Call the AVM6 System. 
2. Press (*) twice. 
3. Enter the system password. 
4. Press (1) to edit system mailboxes. 
5. Enter the number of the Broadcast mailbox (the default broadcast mailbox is (999). 
6. Retrieve and then delete the message 
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							To Call AVM6 
 
From the office:___________________________________________ 
Outside the office:__________________________________________ 
 
Mailbox Information 
 
Mailbox Number:__________________________________________ 
Password:________________________________________________ 
 
Message Menu Quick Guide 
 
 
Previous Menu 
Notification Record Name 
Restore Messages Change Greeting 
Retrieve Messages Change Password 
Distribution Lists 
Send Message 
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6 
3 
5 
8 
0 
1 
4 
7 
* 
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VoiceTrak, LLC 
5089C Bristol Industrial Way 
Buford, Georgia 30518 
770-945-1776 
www.voicetrakvm.com