VoiceTrak Avm6 Voice Mail User Guide

 
VoiceTrak AVM6 
 
Voice Mail 
 
User Guide 
 
 
 
 
 
 
 
 
 
      

 
Table of Contents 
 
Introduction........................................................................\
................1 
Getting Started........................................................................\
...........2 
Configuring Your Mailbox for the First Time...................................2 
Recording Your Name.......................................................................5 
Changing Your Greeting....................................................................5 
To Record a...

VoiceTrak AVM6 
User Guide 
Introduction 
Welcome to VoiceTrak AVM6 (AVM6). Your new voice mail system has been designed to provide you with the latest 
features in call-processing technology in an easy-to-use format.  AVM6 offers you enhanced connectivity in your business.  
The ability to easily tailor your mailbox for your own needs. Including convenience in retrieving your messages, and most of 
all, security and peace of mind that all of your messages are getting to you, no matter where in the world...

Getting Started 
As a user on the AVM6 system, you have been assigned a mailbox number by your system administrator; the system 
administrator is the person to contact if you have any questions about the operation of your system. 
 
Access to AVM6 is simple: from inside the office, simply dial the extension number, which has been assigned for AVM6; 
when outside the office, simply dial in on a regular seven-digit telephone number. Once you have reached AVM6, just 
follow the instructions in the Accessing...

7. You will be asked to re-enter your password for verification reasons. Do so when prompted. 
 Note: If you do not do this, or do not enter the same password as you initially entered, then your password will not be 
changed from the default, which is a pound (#). 
8. You should hear Your password has been changed, followed by the Main Menu of your mailbox. If you do not, 
repeat steps 5 through 7 until you hear confirmation that your password has been accepted. 
9. From the Main Menu of your mailbox,...

Changing Your Password 
 
Never use star (*) or 
pound (#) as part of 
your password.  If you 
do you will not be able 
to access your 
mailbox. 
If you have not already changed your password, 
do so now. The default password is pound (#), 
and although you may continue to use this 
password, we strongly recommend that you enter 
your own. Changing your password periodically 
is also a very good idea. The more often you 
change it, the more secure your mailbox. Your 
password should be four digits long,...

Recording Your Name 
Once your name is recorded, whenever anyone is transferred to your mailbox or extension, they will be prompted with 
Transferring to [your name].  
To record your name: 
1. From the Main User Menu, press (9). 
2. Record your name at the tone and press (#) when you are done. You will then be automatically returned to the Main 
User Menu. 
Changing Your Greeting 
 
To re-record a greeting 
you must first delete the 
old greeting and then 
record a new greeting. 
This feature is used to...

To Change the Active Greeting 
Only one of your three greetings can be played at a time. If you wish to make another greeting active, but dont wish to delete 
it, then you may simply change the greeting. This feature allows you to temporarily change your greeting, but without having 
to go through the work of deleting and then recreating it later. With this feature, changing your active greetings can be done 
in less than half a minute! 
 6 

Accessing Your Mailbox 
The following is a routine guide as well as a reference for normal mailbox maintenance, message retrieval, message 
management, setting up message notification, etc. Depending upon your telephone system, the instructions which follow 
directly below will most likely be used by you every time you wish to access your mailbox, whether to retrieve messages, 
change your greeting, or access a distribution group. If your telephone system is a Protege, then see the section Special...

Main User Menu 
 
Previous Menu 
Notification Record Name 
Restore Messages Change Greeting 
Retrieve Messages Change Password 
Distribution Lists 
Send Message 
# 
9 
6 
3 
5 
8 
0 
1 
4 
7 
* 
2 
 
 
 
 
 
 
 
 
 
 
 
All the functions of your mailbox can be accessed from the Main User Menu.  This Menu allows you to retrieve messages, 
send those messages or ones youve recorded to other users on the system, manage your message notification, manage your 
distribution lists, and record your name.  The...