VoiceTrak Avm Getting Started Manual

5.  The telephone system must have the ability of passing DTMF (touch-tone) signals 
on internal calls. 
Connecting to the Telephone System 
Connections are made from the Voice Connection system to the telephone system 
through standard RJ14 jacks.  The voice boards are available in two and four port 
configurations and have either one or two telephone connectors on the back of the 
card.  Each connector supports two ports.  Plug the RJ14 from the telephone system 
into one of these connectors.  Repeat...

proper mailbox by the attendant.  A separate telephone number may be assigned to 
ring directly into Voice Connection so that a system user may retrieve their messages 
directly.  Voice Connection can also be used as an overflow answering position 
when the operator is busy with another call. 
1.  Assign the telephone extensions connected to the Voice Connection system to the 
linear hunt group previously created 
2.  Direct any central office lines that are to ring directly into Voice Connection to...

Programming the Sprint PROTEGE’ Telephone System 
If you are installing Voice Connection with the Sprint PROTEGE’ telephone system, 
the following program settings are recommended for full integration. 
Setting up a Voice Mail Group 
Setup a UCD group and program it with the following settings: 
1.   Set the Attribute for Integrated VM. 
2.   Identify the Member extension numbers that you will use in the Voice Mail UCD 
group. 
3.   Select Linear Hunting. 
4.   You may leave the timers at their default...

Using Voice Connection as a Recorded 
Announcement Device for UCD Groups 
The Sprint PROTEGE’ can direct calls to the Voice Mail system while the call is in 
queue for a UCD station.  Each UCD group has two announcements available.  If 
you want to take advantage of this feature you must program the Overflow 
Destination in the UCD group programming to direct the call to the voice mail UCD 
group directory number. (UCD group 1 is 430.) 
The PROTEGE’ will send a recorded announcement number to the Voice...

9. Verify the extension called is ringing. 
10. Answer the call.  You should be connected to the telephone that originated the 
call. 
11. If you have programmed the telephone system to answer incoming calls, place a 
call to one of the incoming Central Office lines that is programmed to ring at the 
voice mail. 
12. Verify that the 2500 set connected to the first extension in your group is ringing. 
13. If your telephone system provides integration through in-band signaling, choose 
an extension that...

Starting Voice Connection for the First Time 
When you first start Voice Connection, you will be presented with a screen listing 
various telephone systems.  You are prompted to choose one of the menu items to 
proceed.  If your telephone system is listed then enter the associated item number.  If 
your telephone system is not listed choose “All Other Systems”. 
Read the information screens as they appear and then reset the Voice Connection 
system.  When Voice Connection restarts it will be configured...

 
System Parameters Setup 
The System Parameters contain information about the telephone system connected to 
Voice Connection.  This information is necessary to provide a smooth integration 
between the call processing system and the telephone system. 
The System Parameters also contains information about the default settings used 
throughout the Voice Connection system.  Installed modules and statistical 
information are also included in this section. 
 
To access the System Parameters Setup screens,...

Mailbox ID/DID Size 
The mailbox size is the number of digits a caller must enter to access a mailbox on 
your system.  This setting should correspond to the length of the extension numbers 
in your telephone system. (Normally 2 or 3) 
Notify Port No. 
The notification port performs all of the work necessary to notify users when 
messages are present in their mailbox.  We recommend that the notification port be 
set to the last extension appearance in your voice mail hunt group.  (Normally the 
highest...

Mailbox Setup 
This section allows you to create and edit mailboxes.  The information you enter in 
this section will ultimately control the call flow through your system. 
Types of Mailboxes 
The Voice Connection System allows the user to set up the database by choosing 
mailbox types.  There are ten types of mailboxes available and they may be linked to 
provide complete flexibility in system design. 
A complete explanation of the types and examples for their use follows: 
Menu Mailbox 
Menu mailboxes...

Broadcast Mailbox 
A broadcast mailbox is similar to a distribution mailbox.  However, messages that 
are recorded in this mailbox are distributed to all user mailboxes in the system.  Only 
one broadcast mailbox per system is required. 
Security is provided for accessing this mailbox.  The broadcast mailbox is activated 
through a user mailbox and that user must be assigned this privilege by the system 
administrator.  
Play Only Mailbox 
Play only mailboxes are used to provide information to callers....